DONNELL BROWN

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We appreciate the 4 Star rating and will continue improving your service experience to be your “5 Star” dealer! Thank you for pointing out the where we fell short of 5 star service, and know that your feedback is used to continue to provide even more sound service to our clients! Should you have any other questions, or feel there is anything you’d like to discuss, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

We look forward to servicing your car again in the future!

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating, and the very gracious comments!
Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

We forward to servicing your car again in the future!

Thank you for sharing the feedback from your recent visit to our Hyundai service department. As the Service Lane Manager it is important for me to hear about your experience and understand where we fumbled. I have genuine interest in fixing current processes and also improving our service operations going forward. When there is an opportunity for us to communicate please reach out to me through email or phone with the information below. I would openly invite an opportunity to resolve any concerns. I would like to contact you to discuss your visit. I am sorry that we have let you down. When would be a good time to speak with you?

 Steve Fradkin
Service Management
301 441-1313 ext 2703

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the very gracious comments! We will be sure and pass the kind words to Donnell!
Until we are permitted to safely reopen our coffee and other amenities, they will unfortunately have to remain locked up. We are looking into other devices that would require little to no contact for amenities service.
We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Thank you for taking the time to complete the survey. 
We apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you! I would enjoy the opportunity to speak with you regarding your last service visit, and know where and how we can improve to earn your trust and the 5 star service experience you deserve. When you have an opportunity and would like to discuss your service experience, you can contact me directly, Steve Fradkin, at College Park Hyundai at (301) 441-1313 ext 2703. I look forward to speaking with you at your convenience.  

Thank you for sharing the feedback from your recent visit to our Hyundai service department. As the Service Lane Manager it is important for me to hear about your experience and understand where we fumbled. I have genuine interest in fixing current processes and also improving our service operations going forward. When there is an opportunity for us to communicate please reach out to me through email or phone with the information below. I would openly invite an opportunity to resolve any concerns. I would like to contact you today to discuss your visit. I am sorry that we have let you down.

 Steve Fradkin
Service Management
301 441-1313 ext 2703

Atul, thank you for taking the time to speak with me today. I will send the rescore request as we discussed, and assure you that I will do everything I can to restore your faith in Hyundai and your Sonata.

Thanks again,

Michael Goldberg

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and we look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the kind comments and the 5 Star rating! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and and the kind comments that you've included in your survey! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Please accept my apology for the confusion and frustration we have caused. I will be reaching out to you shortly as we have obtained the parts required to address the concerns. I look forward to working with you to make sure we have any remaining issues resolved.

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and we look forward to servicing your car again in the future! Thank you for bearing with us as we start "normalizing" our staff, and we appreciate you patience as we navigate through these times. Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Thank for completing a 2nd survey, and more importantly, thank you for the opportunity to make things right. I appreciate your trust in me and we look forward to working with you for any future service needs. Please reach out to me directly if you have any questions.

Michael Goldberg
Service Manager
301.441.1313 ext 2705

Thank you for taking the time to complete the survey. Your feedback is very important to me. It allows me to learn, coach and train our staff. I will like to speak with you directly to learn more about your experience so I can work with our staff to make it better for next time. Thank you in advance.

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and the comments. It was my pleasure to get the goodwill coverage assistance from Hyundai and our dealership for you. I look forward to working with you again in the future.