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DONNELL BROWN

SERVICE CONSULTANT
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

AD
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Alyce D.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Cleanliness and the staffs
10
Recommended
STEVEN M F. from College Park Hyundai responded on 10/30/2020 06:35 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the kind comments and the 5 Star rating! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 


TJ
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Tyrone J.
White Plains, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer service
Yes I would recommend to other people
Recommended
STEVEN M F. from College Park Hyundai responded on 10/26/2020 04:48 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and and the kind comments that you've included in your survey! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 


BJ
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Bold J.
Takoma Park, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service was great!
I scheduled my appointment 2 weeks earlier, the crew works here are very professional. Thank you.
Recommended
STEVEN M F. from College Park Hyundai responded on 10/21/2020 03:29 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 


KS
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Kimberly S.
Greenbelt, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
verified customer Verified Customer
Category: Service
They make things right....
I've been a Hyundai customer for the past 7 years. I have never ran into the concerns I did with Hyundai. My thoughts were to never visit this dealership again.
However, amidst my despair and exasperation they teamed up and made things right. I was put in a loaner and repairs were put into play and customer service update calls were made.
I want to especially thank Darnell, Mike and Vince. They made me feel like a valued Hyundai customer... Thanks Guys...
Recommended

JF
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Joann F.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
skip
no comment
Recommended
STEVEN M F. from College Park Hyundai responded on 09/18/2020 04:41 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and we look forward to servicing your car again in the future! Thank you for bearing with us as we start "normalizing" our staff, and we appreciate you patience as we navigate through these times. Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 


EW
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Ericka W.
Beltsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Above and Beyond
my first service appointment wasn’t ideal and I completed a survey listing the things I was unhappy with. a few days later the service manager, Mike had reached out to see how he could make my experience better and fix the issues with my car. He used the $15 I paid from the first time as a credit for my next oil change, fixed the issue and even offered to get me a rental while my car was there. I was shocked that someone actually read the surveys and extremely shocked that he was so committed to making sure I had a better experience.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/04/2020 05:47 AM

Thank for completing a 2nd survey, and more importantly, thank you for the opportunity to make things right. I appreciate your trust in me and we look forward to working with you for any future service needs. Please reach out to me directly if you have any questions.

Michael Goldberg
Service Manager
301.441.1313 ext 2705


Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
hyundai
good
Recommended
STEVEN M F. from College Park Hyundai responded on 08/18/2020 05:06 AM

Thank you for taking the time to complete the survey. Your feedback is very important to me. It allows me to learn, coach and train our staff. I will like to speak with you directly to learn more about your experience so I can work with our staff to make it better for next time. Thank you in advance.


RT
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Ram T.
Adelphi, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Overall
I really appreciate to manager over there and all them for resent my car issues fixed free charge even warranty is just expired
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 08/03/2020 09:48 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and the comments. It was my pleasure to get the goodwill coverage assistance from Hyundai and our dealership for you. I look forward to working with you again in the future.


MH
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Mary H.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Survey
The service tech was very professional. He answered my questions and concerns in a manner that gave me confidence that my car would be serviced with the utmost care and professionalism.
Recommended
STEVEN M F. from College Park Hyundai responded on 08/01/2020 05:25 AM

Thank you for taking the time to complete the survey, and for your kind comments! We strive to deliver the service quality and condfidence that you deserve. We really appreciate the 5 Star rating and we look forward to servicing your car again in the future!


BL
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Bruce L.
Columbia, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Be willing to follow-up!
When I checked in I had a question on whether I needed a rotation (easily checkable by looking at my history). I didn't need one, but the rotation was performed. Apparently a lug nut was lost during the rotation, and the car sat until I asked about the status. To their credit, service management made sure the lug nut was replaced, and all 4 wheels were reset on a lift.
Recommended
STEVEN M F. from College Park Hyundai responded on 07/29/2020 12:25 PM

Good afternoon Mr. Leroy. I wanted to again take this opportunity to thank you for the feedback on our performance with your service visit as it is our report card and shows us where we can improve. We apologize for the lack of ammenities with regards to refreshments, but the current situation dictates that we can't have those items available. As we discussed, I am a coffee-holic myself, and not being able to brew coffee has, if nothing else, given me ample opportunity to get additional excercise walking to and from Dunkin Donuts every day! Should you have any issues or concerns in relationship to your visit, do not hesitate to contact me directly, Steve Fradkin, (301) 441-1313 ext 2703. 
Again, we thank you for your business and for your valuable feedback! 


YT
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Yolanda T.
Laurel, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Had a good visit. Wasn't there for a car repair, it was for a mileage check.
Recommended
STEVEN M F. from College Park Hyundai responded on 07/22/2020 03:53 AM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you! 


Verified Customer
Silver Spring, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2020
verified customer Verified Customer
Category: Service
Satisfactory Service
The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.
Recommended

RB
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Robert B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great and timely service
Great service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/06/2020 06:12 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to serving you again in the future.


Verified Customer
Silver Spring, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2020
verified customer Verified Customer
Category: Service
Satisfactory Service
The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2020
Service Type: Repair
Category: Service
Acceptable service
The Tech was great in communicating
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/04/2020 01:15 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. I would like to speak with you in the coming week to learn more about what happenned so we can improve our service to you.


JK
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Jim K.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional service at the customer's entire satisfaction.
Excellent service, kindness, respect, the personnel makes you feel home and you are well taken care of.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/01/2020 07:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!


AP
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Allen P.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Management and the Employees Customer Service
Thanks to Mr Walt and Mr Darnell
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/01/2020 07:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!


LS
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Lamarana S.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer
People and service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/25/2020 05:33 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!


TJ
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Tyrone J.
White Plains, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer service
Every team member are nice people's. I have older car and they take great care of me and the car. Thank you Hyundai!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/22/2020 05:08 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!


KA
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Kenya A.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Great Service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/22/2020 05:07 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!


PS
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Patience S.
Greenbelt, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
came on time and my vehicle was serviced and done within the time frame
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/22/2020 05:04 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

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