DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Overall Rating

4.7

(303 reviews)

72

Reviews of DONNELL BROWN

KC

Konfor C.

Lanham, MD

2017 Hyundai Sonata

04/23/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great service from Donnell

Donell provided excellent service . I went in and he wasn’t on desk the available agent can’t remember his name but he was white he signed me in and took all my information provided excellent service stating he will pass over appointment to Donell. He showed what excellent team work is all about. Overall Don ell and this guy lol sorry i can’t remember his name gave me great service and I thank them and hope they continue impacting people’s lives positively. Bless you all.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 04/23/2021 01:55 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with

SERVICE CONSULTANT

JM

James M.

Glenarden, MD

2017 Hyundai Tucson

04/20/2021

Service Type: Repair

Verified Customer

Category: Service

College park Hyundai is great because they do a better job and finish on time.

College park Hyundai have a better customer care service and all maintenance services area done professionally in a timely manner.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 04/21/2021 08:35 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Silver Spring, MD

2016 Hyundai Sonata

04/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Donell is Great!

Donell at Hyundai College Park is great! He’s friendly, detail oriented, and efficient!

Recommended

BRANDON C H. from College Park Hyundai responded on 04/20/2021 03:37 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Silver Spring, MD

2013 Hyundai Elantra

04/08/2021

Service Type: Repair

Verified Customer

Category: Service

.Highly recommend

The ONLY reason I would hesitate going back is because there's a auto repair center closer to me that I've used for years. Otherwise, the service and personnel were terrific and eager to help.

Recommended

BRANDON C H. from College Park Hyundai responded on 04/09/2021 09:57 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

MG

Michael G.

San Antonio, TX

2020 Hyundai Kona

04/02/2021

Service Type: Maintenance

Verified Customer

Category: Service

Good communication

Took longer than expected for oil change but was kept in the loop as to why. Professional and kind staff

Recommended

BRANDON C H. from College Park Hyundai responded on 04/03/2021 05:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

EW

Eric W.

Washington, DC

2020 Hyundai Palisade

03/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service is Excellent!!

Just all around excellent service.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 03/31/2021 04:55 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Silver Spring, MD

2017 Hyundai Tucson

ReScore Review™

03/30/2021

Verified Customer

Category: Service

Communication

They do a great job in keeping you updated

Recommended

Employees worked with

SERVICE CONSULTANT

LC

Lareese C.

Laurel, MD

2017 Hyundai Tucson

03/30/2021

Service Type: Repair

Verified Customer

Category: Service

Good Service

Donnell is the best!

Not Recommended

VINCENT B., Service Director from College Park Hyundai responded on 03/30/2021 01:58 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

MM

Motunrayo M.

Washington, DC

2011 Hyundai Elantra

03/27/2021

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

They are doing a good service for our car and treated us with ultimate respect

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 03/27/2021 12:44 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning William! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

DF

Deirdre F.

Charles Town, WV

2017 Hyundai Santa Fe

02/27/2021

Service Type: Maintenance

Verified Customer

Category: Service

Professional courteous friendly

Exceptionally comfortable atmosphere, practicing socal distancing. Service is wounderfut and my service representative exceeded expectations.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 03/01/2021 05:10 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to her!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

We look forward to servicing your car again in the future!

Employees worked with

SERVICE CONSULTANT

CB

Christina B.

Temple Hills, MD

2019 Hyundai Tucson

02/18/2021

Service Type: Maintenance

Verified Customer

Category: Service

Integrity

I have had several vehicles ? serviced at this location. Even if a vehicle had to be returned for a problem, it was repaired with an apology.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 02/18/2021 09:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

KM

Kevin M.

Milton, DE

2013 Hyundai Santa Fe Sport

ReScore Review™

02/05/2021

Verified Customer

Category: Service

Service personnel were competent, courteous and flexible

Among other reasons, I rated the service top notch, stellar, excellent or whatever adjective is similar. Steve cut through the chase and gave me the ok to bring the 2013 Hyundai Santa Fe for service a day earlier than scheduled and Donnell was able to work his magic to have the vehicle ready a day before promised, completing the safety recall issue as well as other necessary work identified during the inspection. We could not be more pleased

Recommended

Employees worked with

SERVICE CONSULTANT

MB

Mercy B.

Beltsville, MD

2017 Hyundai Santa Fe Sport

ReScore Review™

01/28/2021

Verified Customer

Category: Service

Follow up

Got a text back about the issue I had concerning the multipoint check. It was resolved fast and efficiently.

Recommended

Employees worked with

SERVICE CONSULTANT

PP

Pamela P.

College Park, MD

2018 Hyundai Santa Fe Sport

01/19/2021

Service Type: Repair

Verified Customer

Category: Service

Great service yet again

Every time I have been in for service it has been a great experience. This is the first issue with my Santa Fe. Battery would not hold charge. Replacement battery SOLVED

Recommended

STEVEN M F. from College Park Hyundai responded on 01/19/2021 12:23 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating, and the very gracious comments!
Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

We forward to servicing your car again in the future!

Employees worked with

SERVICE CONSULTANT

EW

Ericka W.

Beltsville, MD

2017 Hyundai Elantra

ReScore Review™

12/29/2020

Verified Customer

Category: Service

Committed to Customer Satisfaction

Mike, the service manager is consistent in customer satisfaction and finding a way to ensure every customer comes back. if you express a concern he goes above and beyond to make sure your experience is better and acknowledges what made you unhappy. I was so angry with the service I received, he took responsibility and went out of his way to make sure that was rectified.

Recommended

Employees worked with

SERVICE CONSULTANT

EB

Earlene B.

Washington, DC

2018 Hyundai Santa Fe Sport

12/08/2020

Service Type: Maintenance

Verified Customer

Category: Service

Review

The service is exceptional; my service advisor, Donnell Brown, is the best! The staff are welcoming and helpful.

Recommended

STEVEN M F. from College Park Hyundai responded on 12/08/2020 07:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the very gracious comments! We will be sure and pass the kind words to Donnell!
Until we are permitted to safely reopen our coffee and other amenities, they will unfortunately have to remain locked up. We are looking into other devices that would require little to no contact for amenities service.
We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Hyattsville, MD

2015 Hyundai Sonata

11/24/2020

Service Type: Maintenance

Verified Customer

Category: Service

The worst

They need to do better with accommodating appointments it should be no reason I had to wait five hours for a oil change !!!!! If it wasn’t for Bernie , I would of had to pay terrible smh

Not Recommended

VINCENT B., Service Director from College Park Hyundai responded on 11/25/2020 10:57 AM

Thank you for taking the time to complete the survey.
We apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you! I would enjoy the opportunity to speak with you regarding your last service visit, and know where and how we can improve to earn your trust and the 5 star service experience you deserve. When you have an opportunity and would like to discuss your service experience, you can contact me directly, Steve Fradkin, at College Park Hyundai at (301) 441-1313 ext 2703. I look forward to speaking with you at your convenience.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Columbia, MD

2017 Hyundai Sonata

ReScore Review™

11/16/2020

Verified Customer

Category: Service

Service center people are excellent but Hyundai cars are worse

had the several issues with my Hyundai sonata 2017 model and my car did not complete 4 years and 40000miles.
Most frustrating issue was with the trunk. I was having trouble with trunk lock and wrote to dealer, somehow dealer missed my message after sometime trunk completely locked out. I again contacted dealer for repair, this time dealer was kind enough to schedule an emergency appointment but couldn't fix the problem due to unavailability of the replacement part. Dealer ordered that part from Hyundai which took around 15 days to get that that part (I don't know which shipment service they use). However, this time dealer was in touch with me and took proper care of the issue and replaced the part after it arrived.
I am frustrated with Hyundai car, they just want to sell their car to be sold but they don't care for the customer if they have any issue in future with their car. I am planning to buy a new car for my wife but that will definitely not be Hyundai for sure.

Recommended

Employees worked with

SERVICE CONSULTANT

GT

Ginger T.

Berwyn Heights, MD

2018 Hyundai Sonata

11/13/2020

Service Type: Maintenance

Verified Customer

Category: Service

Very professional service. Clean environment

Very professional service. Clean environment

Recommended

STEVEN M F. from College Park Hyundai responded on 11/14/2020 04:56 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

JP

Jackqueline P.

Hyattsville, MD

2020 Hyundai Santa Fe

11/12/2020

Service Type: Repair

Verified Customer

Category: Service

Monthly services

Excellent!!

Recommended

STEVEN M F. from College Park Hyundai responded on 11/13/2020 06:59 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

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