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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

MC
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Manuel C.
Lakeland, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customer Verified Customer
Category: Service
survey
Very good service.
Recommended
Employees worked with
DF
DALTON FRIEDEL
MC
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Manuel C.
Lakeland, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customer Verified Customer
Category: Service
survey
Very good service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/23/2021
Service Type: Maintenance
Category: Service
survey
no comments
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/23/2021 07:38 AM

Thank you for speaking with me and if you need anything please let us know

Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Friendly and fast service.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:57 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MV
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Marilix V.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
There’s a degree of responsibility and professionalism that every employee has. But these employees outdo their standards. They strive to complete a professional role in making their customers feel like they own a Bentley or some sort of overpriced machine. And at the end of your journey you don’t mind returning because you know you will be treated next time even better.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:56 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MP
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Mary P.
Lakeland, FL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very happy with the overall.
Its very clean the lady was Constantly cleaning. Everyone very nice and friendly.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:56 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MB
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Marcia B.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Marcia
Excellent service. I have been coming here for 2 years.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:49 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
LD
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Lemis D.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best service
Friendly staff,nice service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:55 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
DB
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Dave B.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Experience
Thanks to Dalton and team for my first Transmission replacement experience. Not working about transportation because they quickly offer a loaner. In a time when a major repair is need last thing to think about is how to get around. From the updates on to the process of returning my car to me Dalton it was a pleasure. Actually meet him years back at Tire Kingdom and look how we crossed paths again. Great guy, I love my new Trans. Thanks to all involve
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:54 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RD
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Rosemary D.
Lakeland, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service has always been above excellent
I have never been disappointed in your service and prompt attention
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:54 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Dover, FL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Acceptable
Commission commission commission, service is good but too much emphasis on sales
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/21/2021 04:58 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
BD
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Billy D.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent car and Car care.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/19/2021 06:54 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Bartow, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tom Wolf
Great sales rep
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 01:17 PM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
WS
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William S.
Lake Wales, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service
I called to schedule a service appointment because 2 lights were on air sensor failure and were told they were all booked the next day but could bring my car in and they would work it in. We needed a service with oil change as well. They took our car right in and we soon had it back.
Excellent service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:29 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
AM
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Amy M.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Dealership
We purchased a 2020 Sante Fe from Lou at this dealership. We had a good experience with him and the dealership overall and would recommend both. We've had a similarly good experience with the Service Department.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:28 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EP
gravatar
Edward P.
Lake Wales, FL
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional and friendly service
The service crew are well trained and pleasant to deal with. Able to explain things with satisfaction
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:28 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
KB
gravatar
Kathryn B.
Plant City, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Always done good.. tires checked... washed..
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:27 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Great
Great service
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Great
Great service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/26/2020
Service Type: Maintenance
Category: Service
Not bad
Friendliness of staff was nice and the return of my vehicle. Important information was left out at the beginning that could have benefited me and now I will have to pay more if I have to go back for the same thing.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/28/2020 06:45 AM

I would like the opportunity to speak with you regarding your recent service experience. I would like to opportunity to speak with you directly to see if there is anything I can do to help. I look forward to speaking with you soon and have a great Monday. 


Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Bartow, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service and convenience
Scheduled maintenance online. Drove up greeted and handed vehicle over. Made myself comfortable and read my Kindle. Car drove back up to me washed, vacuumed and spray sanitized. Checked out and they handed me my keys.
Friendly staff and comfortable surroundings
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/29/2020 05:57 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
ML
gravatar
Max L.
Bartow, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good care
I am really satisfied.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/29/2020 05:55 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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