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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / DOUG KING
DK

DOUG KING

Zimbrick Hyundai West
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 reviews)
66

Reviews of DOUG KING

RS
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Randy S.
Mc Farland, WI
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Fast, friendly and helpful
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/14/2021 03:34 PM

Hi Randy,

Thanks for the 5 Star review today, Doug and the team appreciate the feedback.

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
From scheduling to finished services, everything go well , service manager is very friendly and professional, will come back next time for future services
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/23/2021 06:02 AM

 Thank you for your 5 star review.

Employees worked with
DK
DOUG KING
Verified Customer
Waukesha, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Above and beyond customer service!
N/A
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/23/2021 06:00 AM

Thank you for your 5 star review!

Employees worked with
DK
DOUG KING
Verified Customer
Stoughton, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change and Tire Rotation
Pleasant greeting, checked in, shown to waiting area. Maintenance was done in a very timely manner and I was on my way to run other errands in no time at all. Thank you for a speedy appointment.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/12/2021 05:42 AM

Thank you for your 5 star review!

Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
C
D
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/08/2021 05:39 AM

Thank you for your 5 star review.

Employees worked with
DK
DOUG KING
DB
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Dawn B.
Oregon, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Service
Hyundai is a great vehicle manufacturer and Zimbrick West is a great place to have your service done.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 12/11/2020 06:57 AM

thank you! We did have a glitch in the system.

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Read the Fine Print
I did not ask for the 60,000 mile check up to be done. I just wanted my headlight fixed. I didn’t read the paperwork close enough to realize they were doing the 60,000 mile check up. I just purchased the car from that dealership in November, 2019. I assumed the dealership would have done that check up before they sold the car to me.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/27/2020 06:38 AM

thank you

Employees worked with
DK
DOUG KING
Verified Customer
Middleton, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Showing ( Respect)
Keep up the great work!
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/18/2020 07:35 AM

Thank you

Employees worked with
DK
DOUG KING
TK
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Tony K.
Madison, WI
2008 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customer Verified Customer
Category: Service
Issue resolved! Thanks to Kyle.
During my last visit at Hyundai service, I had an issue with something.
Today, I spoke with Kyle about it. Kyle acknowledged it and resolved it.
Thank you.
Recommended
Employees worked with
DK
DOUG KING
TK
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Tony K.
Madison, WI
2008 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customer Verified Customer
Category: Service
Issue resolved! Thanks to Kyle.
During my last visit at Hyundai service, I had an issue with something.
Today, I spoke with Kyle about it. Kyle acknowledged it and resolved it.
Thank you.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/02/2020
Service Type: Maintenance
Category: Service
Communication could’ve been better
This visit was not so good experience.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/04/2020 05:31 AM

Tony I'm sorry for you recent experience. I'll call you later this morning to discuss.

Employees worked with
DK
DOUG KING
KS
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Kathy S.
Montello, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superb
Zimbrick Hyundai West is a customer oriented business. A clean location and very friendly staff, as well as knowledgeable.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/21/2020 07:44 AM

Thank you

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
Great staff, clean facility exceptional mechanic at a very reasonable cost. Will purchase another vehicle from them.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/21/2020 07:44 AM

Thank you

Employees worked with
DK
DOUG KING
HP
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Hayden P.
Madison, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customer Verified Customer
Category: Service
Great Customer Service, Will Fix All Your Concerns
Whenever I bring in my car for maintenance, it always comes out sounding and feeling like a great ride. Although the prices for servicing can be a little steep, Zimbrick helps to provide you ways to make things affordable. I recommend bringing your vehicle here for the best service and care your car needs.
Recommended
Employees worked with
DK
DOUG KING
MT
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Mathew T.
Madison, WI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great vehicles/Great service
Hyundai West is always helpful and knowledgeable. I had a weird repair, the manager of Hyundai West called me to explain that they will be pursuing a refund through Hyundai. It was successful and I saved over 400.00. It was Hyundai West who advocated for getting the repair covered. Good folks!
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/16/2020 05:25 AM

Thank you

Employees worked with
DK
DOUG KING
HP
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Hayden P.
Madison, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customer Verified Customer
Category: Service
Great Customer Service, Will Fix All Your Concerns
Whenever I bring in my car for maintenance, it always comes out sounding and feeling like a great ride. Although the prices for servicing can be a little steep, Zimbrick helps to provide you ways to make things affordable. I recommend bringing your vehicle here for the best service and care your car needs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2020
Service Type: Maintenance
Category: Service
Expensive Maintenance Service...
I'm not sure about everyone's experience with maintenance on newer model vehicles, but when I have to bring my car in for a mile marker check up and I realize they are charging me $700-$900 total on certain items (does not include everything they recommended) I start to get suspicious about the market of such service and if this really is the price of car maintenance these days.
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/05/2020 06:32 AM

I’m sorry to hear about your frustrations with service. I’ll be in touch to do my very best to resolve your issue.

Employees worked with
DK
DOUG KING
Verified Customer
Monona, WI
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Excellent customer service
When I felt an error had been made they made every effort to correct it. I would feel confident going there again knowing that customer satisfaction is their top concern.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Monona, WI
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Excellent customer service
When I felt an error had been made they made every effort to correct it. I would feel confident going there again knowing that customer satisfaction is their top concern.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2020
Service Type: Maintenance
Category: Service
Disappointed
I felt the pricing was explained to me to lead me to believe my bill would be a different price than what I was presented with when I picked up my car.
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 09/11/2020 02:43 PM

I'm sorry to hear that had happend Kristen. I left you a message please return my call. 

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customer Verified Customer
Category: Service
follow up response is good
The follow up regarding my previous comments was good and explained my concerns.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customer Verified Customer
Category: Service
follow up response is good
The follow up regarding my previous comments was good and explained my concerns.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2020
Service Type: Maintenance
Category: Service
The service is dependable and I will be alerted of any problems/recalls.
no comments
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/28/2020 05:12 AM

I'm sorry for the Delay. I will be intouch.

Employees worked with
DK
DOUG KING
MN
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Mary N.
Madison, WI
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I am very happy with the service I received at Zimbrick Hyundai West.
They were very efficient and helpful.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/18/2020 03:08 PM

thank you

Employees worked with
DK
DOUG KING
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