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DOUG KING

Zimbrick Hyundai West
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 reviews)
66

Reviews of DOUG KING

Verified Customer
Madison, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No problem service
The staff is friendly & helpful - service is on time & done correctly.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/18/2020 03:08 PM

Thank you for you feedback!
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2010 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
improvement
this service visit was a great upgrade over my last service appointment on 7/7/2020.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/11/2020 04:02 PM

thank you

Employees worked with
DK
DOUG KING
RM
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Robert M.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is always friendly, quick and efficient.
Had a new set of tires put on, and the rear shocking absorbers replaced. Everything went fine.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/04/2020 07:59 AM

Thank you

Employees worked with
DK
DOUG KING
RA
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Rhonda A.
Madison, WI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, efficient, easy access.
The staff that intake the vehicle are efficient and very courteous. Work was completed on time and as promised.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/22/2020 03:57 PM

Thank you so much!

Employees worked with
DK
DOUG KING
SC
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Sara C.
Deerfield, WI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great customer service and wait area.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/20/2020 08:49 AM

Thank you for the great feedback it is appreciated!

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
poor
poor
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/10/2020 02:17 PM

I'm sorry Dan how can I make this right to you?  

Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people, great service and great work.
I've purchased six Hyundai vehicles from Zimbrick Hyundai West. With every vehicle I've owned the follow-up service has been excellent. This dealership has earned it's five star rating.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/20/2020 08:23 AM

Thank you for your feed back!

Employees worked with
DK
DOUG KING
Verified Customer
Middleton, WI
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good and Efficient Service
Friendly staff, they fixed the problem while I waited, which wasn't long (30 minutes?)
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/08/2020 01:11 PM

Thank you

Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service took twice as long as originally explained.
Over priced!
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/03/2020 03:04 PM

called and left tracey and voice mail

Employees worked with
DK
DOUG KING
MB
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Michael B.
Madison, WI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Experience getting our Santa Fe! Was convenient, haggle free and felt very safe (from COVID)
Thanks Caleb
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/03/2020 08:49 AM

Thank you for the great reply!

Employees worked with
DK
DOUG KING
NB
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Nancy B.
Madison, WI
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Why?
If you want my feedback on the service, please don't force me to submit a written review.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service, completed on time.
Zimbrick West did a great job on my car, completing the work on time as promised. Although we miss the usual wonderful snacks and drinks in the waiting area, due to COVID19 restrictions, we will be back. I wish they would straighten out their confusing coupons on the internet though. They offer coupons for service with no money off.
Recommended
Employees worked with
DK
DOUG KING
DS
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Dan S.
Barneveld, WI
2013 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not touch free
2nd visit since Covid and I’m disappointed that not everyone had a mask on, including the person who took and returned our car after service. Touch free payment was never offered either time. Random cup of pens sitting out to for initialing and signing. Not clean.
Not Recommended
Employees worked with
DK
DOUG KING
DD
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Daniel D.
Madison, WI
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Santa Fe service
Great Service!
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Stoughton, WI
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
VERY GOOD
Friendly. Of course waiting lounge is not up to par because of absence of things that are usually there, UNDERSTANDABLE
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very satisfied with the service here. The staff is great to work with.
Recommended
Employees worked with
DK
DOUG KING
PF
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Paul F.
Madison, WI
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
honesty and integrity
I've always have had a pleasant experience at Zimbrick.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice staff, easy process
We are servicing our older Hyundai (2013) here and glad to have their expertise.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Done quickly
Did oil change and inspection with ease and done sooner than estimated
Recommended
Employees worked with
DK
DOUG KING
AR
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Angela R.
Mc Farland, WI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Advisor was great!!
My service advisor was wonderful! I only scheduled an oil change but it turns out i needed my 45000 mile service. He made sure there was time to get the work done and he offered me options for transportation. He really went the extra mile.
Recommended
Employees worked with
DK
DOUG KING
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