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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / DOUG KING
DK

DOUG KING

Zimbrick Hyundai West
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 reviews)
66

Reviews of DOUG KING

Verified Customer
Madison, WI
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Vehicle history
When doing a vehicle check please make sure they show you a history of what has been done, after my vehicle's engine was replaced we did a full flush and later when I got a oil change done a fluid flush was needed again! Just irritated that they dont look up what has been done on your vehicle.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/03/2022 11:04 AM

Hello,

Thanks for taking the time to provide some feedback. I apoligize that we missed the history. I expect our advisors to review this each and every time. I will have a talk with the staff.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
RW
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Robert W.
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Thanks!
Nice facility...need to speed up paperwork process.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 09/16/2021 08:07 AM

Hi Bob,

Thanks for coming in for service. Turly am embarasshed by the delay in getting the car back to. This will not happen again. 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Read the Fine Print
I did not ask for the 60,000 mile check up to be done. I just wanted my headlight fixed. I didn’t read the paperwork close enough to realize they were doing the 60,000 mile check up. I just purchased the car from that dealership in November, 2019. I assumed the dealership would have done that check up before they sold the car to me.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/27/2020 06:38 AM

thank you

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2010 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
improvement
this service visit was a great upgrade over my last service appointment on 7/7/2020.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/11/2020 04:02 PM

thank you

Employees worked with
DK
DOUG KING
NB
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Nancy B.
Madison, WI
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why?
If you want my feedback on the service, please don't force me to submit a written review.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Stoughton, WI
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
VERY GOOD
Friendly. Of course waiting lounge is not up to par because of absence of things that are usually there, UNDERSTANDABLE
Recommended
Employees worked with
DK
DOUG KING
RV
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Rhonda V.
Monona, WI
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service during pandemic.
Service staff were patient and courteous. Car was ready as promised.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2007 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Will visit again...
Will visit again...
Recommended
Employees worked with
DK
DOUG KING
RT
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Ross T.
Madison, WI
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
15,000 Mile Service - not clearly communicated
If you drop your car off for one of the major mile stone services (15k, 30k, etc.) make sure you want the service and understand why THAT service. They never indicated to me this could be optional, which I guarantee it is, they just wanted the $400 sale. Really irritated.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/04/2021 03:21 PM

Hi Ross,

Sorry about the experience, I would be happy to review this and then reach out to discuss.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
HP
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Hayden P.
Madison, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customerVerified Customer
Category: Service
Great Customer Service, Will Fix All Your Concerns
Whenever I bring in my car for maintenance, it always comes out sounding and feeling like a great ride. Although the prices for servicing can be a little steep, Zimbrick helps to provide you ways to make things affordable. I recommend bringing your vehicle here for the best service and care your car needs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2020
Service Type: Maintenance
Category: Service
Expensive Maintenance Service...
I'm not sure about everyone's experience with maintenance on newer model vehicles, but when I have to bring my car in for a mile marker check up and I realize they are charging me $700-$900 total on certain items (does not include everything they recommended) I start to get suspicious about the market of such service and if this really is the price of car maintenance these days.
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/05/2020 06:32 AM

I’m sorry to hear about your frustrations with service. I’ll be in touch to do my very best to resolve your issue.

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customerVerified Customer
Category: Service
follow up response is good
The follow up regarding my previous comments was good and explained my concerns.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2020
Service Type: Maintenance
Category: Service
The service is dependable and I will be alerted of any problems/recalls.
no comments
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 08/28/2020 05:12 AM

I'm sorry for the Delay. I will be intouch.

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
poor
poor
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/10/2020 02:17 PM

I'm sorry Dan how can I make this right to you?  

Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service took twice as long as originally explained.
Over priced!
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/03/2020 03:04 PM

called and left tracey and voice mail

Employees worked with
DK
DOUG KING
DS
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Dan S.
Barneveld, WI
2013 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not touch free
2nd visit since Covid and I’m disappointed that not everyone had a mask on, including the person who took and returned our car after service. Touch free payment was never offered either time. Random cup of pens sitting out to for initialing and signing. Not clean.
Not Recommended
Employees worked with
DK
DOUG KING
AM
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Alexander M.
Madison, WI
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Bundling Could be Improved
Shop rates for services that require the same steps could be bundled to less of a dollar rate.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/18/2019 01:14 PM

Thank you for feedback from your last visit.  I apologize our appointment center did not reach out to you prior to your visit and have the correct tires here for you.  I will make sure to speak with them directly and address this concern.
Also we will at times reduce our labor when multiple repairs overlap and can be combined but it does not always apply.  Unfortunately in this case with the tires already being on sale for buy 3 get the 4th for $1 and the brake service being set at a standard price, we do not reduce labor for other repairs even though the wheels are already removed.
If you have questions or would like to discuss this further I am happy to speak with you.
We really appreciate your business and feedback and are always looking to improve our service.    

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
DK
DOUG KING
JG
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James G.
Verona, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Resolved Communication Issue
Hyundai took responsibility for the lack of communication and arranged to have the needed repairs done at a convenient time.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/14/2022
Service Type: Repair
2
Category: Service
Communication is Lacking
Staff at the dealership did not inform me that the oil change multi-point inspection revealed several areas needing immediate attention. I could have had the dealership perform that work. Instead I came into the dealership to pick up my vehicle thinking no immediate work was necessary as the dealership only told me the vehicle was ready for pickup.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/14/2022 03:49 PM

Hi James,

I apoligize for the surprise at pick up. I will look into the opportunities that we have with improving our communication. At this point I will also see about offering a valet service to come and pick up your car to complete the service and drop off a loaner vehicle for you to use. Would that be okay?

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
TK
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Tony K.
Madison, WI
2008 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customerVerified Customer
Category: Service
Issue resolved! Thanks to Kyle.
During my last visit at Hyundai service, I had an issue with something.
Today, I spoke with Kyle about it. Kyle acknowledged it and resolved it.
Thank you.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/02/2020
Service Type: Maintenance
Category: Service
Communication could’ve been better
This visit was not so good experience.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/04/2020 05:31 AM

Tony I'm sorry for you recent experience. I'll call you later this morning to discuss.

Employees worked with
DK
DOUG KING
Verified Customer
Monona, WI
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Excellent customer service
When I felt an error had been made they made every effort to correct it. I would feel confident going there again knowing that customer satisfaction is their top concern.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2020
Service Type: Maintenance
Category: Service
Disappointed
I felt the pricing was explained to me to lead me to believe my bill would be a different price than what I was presented with when I picked up my car.
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 09/11/2020 02:43 PM

I'm sorry to hear that had happend Kristen. I left you a message please return my call. 

Employees worked with
DK
DOUG KING
JQ
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James Q.
Mc Farland, WI
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Missing lug nuts
Concerned about lack of carefulness; one missing lug nut might be okay but not two
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/31/2019 08:39 AM

Thank you for the feedback from your last service visit.  I apologize that you had to return with the vehicle and have us correct our mistake.  Thankfully there was no damage caused and we were able to get everything corrected.  I have reviewed this with the technician that worked on your vehicle.  We will make sure this does not happen again going forward.  Again I apologize for the inconvenience.
If there is anything else we can do please feel free to let me know.  I will make sure Andy or Doug reach out to you when the new locking lug nuts arrive. 
Thank you again for your feedback.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
DK
DOUG KING
RW
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Robert W.
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great facility...but warrantee service could be improved.
Refer to previous comments on service.Hopefully next visit will be a more positive experience.Based on this one visit,I would'nt recommend.
Not Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/14/2021 06:34 AM

Hi Robert,

I'm sorry to read about you experience with us. I will be in office on Tuesday. Would you have time for a discussion in the morning or afternoon?

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
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