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DK

DOUG KING

Zimbrick Hyundai West
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 reviews)
66

Reviews of DOUG KING

RW
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Robert W.
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great facility...but warrantee service could be improved.
Refer to previous comments on service.Hopefully next visit will be a more positive experience.Based on this one visit,I would'nt recommend.
Not Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/14/2021 06:34 AM

Hi Robert,

I'm sorry to read about you experience with us. I will be in office on Tuesday. Would you have time for a discussion in the morning or afternoon?

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
HP
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Hayden P.
Madison, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customer Verified Customer
Category: Service
Great Customer Service, Will Fix All Your Concerns
Whenever I bring in my car for maintenance, it always comes out sounding and feeling like a great ride. Although the prices for servicing can be a little steep, Zimbrick helps to provide you ways to make things affordable. I recommend bringing your vehicle here for the best service and care your car needs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2020
Service Type: Maintenance
Category: Service
Expensive Maintenance Service...
I'm not sure about everyone's experience with maintenance on newer model vehicles, but when I have to bring my car in for a mile marker check up and I realize they are charging me $700-$900 total on certain items (does not include everything they recommended) I start to get suspicious about the market of such service and if this really is the price of car maintenance these days.
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/05/2020 06:32 AM

I’m sorry to hear about your frustrations with service. I’ll be in touch to do my very best to resolve your issue.

Employees worked with
DK
DOUG KING
Verified Customer
Monona, WI
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Excellent customer service
When I felt an error had been made they made every effort to correct it. I would feel confident going there again knowing that customer satisfaction is their top concern.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2020
Service Type: Maintenance
Category: Service
Disappointed
I felt the pricing was explained to me to lead me to believe my bill would be a different price than what I was presented with when I picked up my car.
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 09/11/2020 02:43 PM

I'm sorry to hear that had happend Kristen. I left you a message please return my call. 

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
poor
poor
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/10/2020 02:17 PM

I'm sorry Dan how can I make this right to you?  

Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service took twice as long as originally explained.
Over priced!
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/03/2020 03:04 PM

called and left tracey and voice mail

Employees worked with
DK
DOUG KING
DS
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Dan S.
Barneveld, WI
2013 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not touch free
2nd visit since Covid and I’m disappointed that not everyone had a mask on, including the person who took and returned our car after service. Touch free payment was never offered either time. Random cup of pens sitting out to for initialing and signing. Not clean.
Not Recommended
Employees worked with
DK
DOUG KING
AM
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Alexander M.
Madison, WI
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Bundling Could be Improved
Shop rates for services that require the same steps could be bundled to less of a dollar rate.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/18/2019 01:14 PM

Thank you for feedback from your last visit.  I apologize our appointment center did not reach out to you prior to your visit and have the correct tires here for you.  I will make sure to speak with them directly and address this concern.
Also we will at times reduce our labor when multiple repairs overlap and can be combined but it does not always apply.  Unfortunately in this case with the tires already being on sale for buy 3 get the 4th for $1 and the brake service being set at a standard price, we do not reduce labor for other repairs even though the wheels are already removed.
If you have questions or would like to discuss this further I am happy to speak with you.
We really appreciate your business and feedback and are always looking to improve our service.    

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
DK
DOUG KING
DS
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Dan S.
Barneveld, WI
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I’m done
Love the car but service is inconsistent. Had issues in the past and was told by the service manager we could take our business elsewhere. We did for awhile, but distance was an issue so we came back. Car returned worse then when I brought in. No timely resolution, so I left. Service Manager has yet to return call after 2 days. I’m done
Not Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Mount Horeb, WI
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Staff is friendly, helpful and accommodating.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/02/2021 09:22 AM

Hello, thank you for the 5 Star response, Doug and the team are always happy to help.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
AG
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Aaron G.
Janesville, WI
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Love my Hyundai !
Traded my old car for a Hyundai Elantra GT. Very low miles. Carlos was a great salesman too.
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 05/25/2021 02:13 PM

Hi Aaron,

Thanks for the 5 star survey, I will pass it on to Doug.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
RS
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Randy S.
Mc Farland, WI
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Fast, friendly and helpful
Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/14/2021 03:34 PM

Hi Randy,

Thanks for the 5 Star review today, Doug and the team appreciate the feedback.

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
From scheduling to finished services, everything go well , service manager is very friendly and professional, will come back next time for future services
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/23/2021 06:02 AM

 Thank you for your 5 star review.

Employees worked with
DK
DOUG KING
Verified Customer
Waukesha, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Above and beyond customer service!
N/A
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/23/2021 06:00 AM

Thank you for your 5 star review!

Employees worked with
DK
DOUG KING
Verified Customer
Stoughton, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change and Tire Rotation
Pleasant greeting, checked in, shown to waiting area. Maintenance was done in a very timely manner and I was on my way to run other errands in no time at all. Thank you for a speedy appointment.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/12/2021 05:42 AM

Thank you for your 5 star review!

Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
C
D
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 03/08/2021 05:39 AM

Thank you for your 5 star review.

Employees worked with
DK
DOUG KING
DB
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Dawn B.
Oregon, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Service
Hyundai is a great vehicle manufacturer and Zimbrick West is a great place to have your service done.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 12/11/2020 06:57 AM

thank you! We did have a glitch in the system.

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Read the Fine Print
I did not ask for the 60,000 mile check up to be done. I just wanted my headlight fixed. I didn’t read the paperwork close enough to realize they were doing the 60,000 mile check up. I just purchased the car from that dealership in November, 2019. I assumed the dealership would have done that check up before they sold the car to me.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/27/2020 06:38 AM

thank you

Employees worked with
DK
DOUG KING
Verified Customer
Middleton, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Showing ( Respect)
Keep up the great work!
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/18/2020 07:35 AM

Thank you

Employees worked with
DK
DOUG KING
TK
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Tony K.
Madison, WI
2008 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customer Verified Customer
Category: Service
Issue resolved! Thanks to Kyle.
During my last visit at Hyundai service, I had an issue with something.
Today, I spoke with Kyle about it. Kyle acknowledged it and resolved it.
Thank you.
Recommended
Employees worked with
DK
DOUG KING
TK
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Tony K.
Madison, WI
2008 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customer Verified Customer
Category: Service
Issue resolved! Thanks to Kyle.
During my last visit at Hyundai service, I had an issue with something.
Today, I spoke with Kyle about it. Kyle acknowledged it and resolved it.
Thank you.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/02/2020
Service Type: Maintenance
Category: Service
Communication could’ve been better
This visit was not so good experience.
Recommended
KYLE M T. from Zimbrick Hyundai West responded on 11/04/2020 05:31 AM

Tony I'm sorry for you recent experience. I'll call you later this morning to discuss.

Employees worked with
DK
DOUG KING
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