DM

DON MCELREA

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

WH
gravatar
William H.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Perfect!
Absolutely perfect service, on-time, and well under the quote!!
Exactly as I would have wanted it!!
Recommended
Bob R. from St. Charles Hyundai responded on 01/14/2019 04:59 AM

Thanks for the great review ! its always a pleasure taking care of you and your Sonata !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

WG
gravatar
Wayne G.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service and knowledgeable sales people.
Great service and sales people that know what there doing like Ben Macormic.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/10/2019 10:34 AM

Thank you for the positive feedback! We appreciate your business and look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

DC
gravatar
Dale C.
Foley, AL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Great
Recommended
Brad D. from St. Charles Hyundai responded on 01/07/2019 02:54 PM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

RD
gravatar
Raymond D.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance
I have oil changed every 3000+ miles. No one else has ever changed the oil. I do get brakes, front alignments, tires & some other maintenance elsewhere for pricing. I am passed my warranty miles for problems.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/26/2018 04:55 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 


JE
gravatar
Jack E.
Lake Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Auto!
Our car is a great auto! The very few problems that we have had during the 5+ years since we bought it have been dealt with promptly, courteously, and to our complete satisfaction!
Recommended
Bob R. from St. Charles Hyundai responded on 12/19/2018 04:53 AM

Thank you for the great review ! we appreciate your business .we are always here to keep your HYundai running great ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

KL
gravatar
Kenneth L.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
honesty and timely response
I've always found the dealership to be courteous and informant about my vehicle.
Recommended
Bob R. from St. Charles Hyundai responded on 12/19/2018 04:53 AM

Thank you for the great review ! we appreciate your business and look forward to your next service with us ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

MM
gravatar
Mark M.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Everything was Great
I had the service dept. take care of an issue with a steering wheel rattle that is common for the car I have. They said it could be up to two and a half hours for the appt. They were done in less than an hour and took care of a handful of minor recalls the car had while it was there. It was perfect and well handled and exceeded my expectations. Thank you.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/14/2018 05:03 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

KF
gravatar
Katherine F.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I was having major car issues and they were able to get me in right away. The service was fantastic. The entire staff was great!
Recommended
Bob R. from St. Charles Hyundai responded on 11/05/2018 04:54 AM

Thanks for the great review,we are always here to get your car repaired in a timely manner.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

JL
gravatar
James L.
Dardenne Prairie, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Personal Service!
Treats you like family.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/23/2018 01:32 PM

Thank for the positive review! We look forward to see you for your next service.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

SR
gravatar
Sharon R.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The best service!
I'm always impressed with the service I get from St. Charles Hyundai. I can count on them to keep track of my vehicle and let me know what maintenance is due. On my last visit, they even vacuumed out my floor mat. And the staff is always pleasant and knowledgeable!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/23/2018 05:06 AM

Thank you for the great feedback! We appreciate your business and look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

RE
gravatar
Robert E.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
A+ Service
Had some warrenty work done and service department was exceptional! Would highly recommend.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/11/2018 02:44 PM

Thank you for the positive feedback! Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

KR
gravatar
Kathreen R.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Engine/brakes
The service was great and my vehicle was done earlier than I expected. The service people are great as always.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/25/2018 02:23 PM

Thank you for the great feedback! We appreciate your business and look forward on seeing you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

JL
gravatar
James L.
Dardenne Prairie, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Jim L
Treat you like family and make the visit enjoyable!
Recommended
Brad D. from St. Charles Hyundai responded on 09/22/2018 01:41 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

BB
gravatar
Barbara B.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean and friendly but not informative
The car was brought in for a software recall. We waited for for the car to be serviced. It only took about 30 minutes.

When asked what the issues were for the recall they could not elaborate. The only difference that I have discerned is a minor difference on the backup camera display.
Recommended
Bob R. from St. Charles Hyundai responded on 09/14/2018 09:49 AM

Thank you for the positive review! We appreciate your business done with us! Thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

SL
gravatar
Sang L.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean , Fast , Honest & Organized
St.Louis Best Automotive dealer we can trust !
Recommended
Brad D. from St. Charles Hyundai responded on 08/14/2018 03:10 PM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

Verified Customer
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Front end Alignment
Did as I asked and did it well.
Recommended
Bob R. from St. Charles Hyundai responded on 08/06/2018 11:15 AM

Thanks for the great survey ! we look forward to your next service with us ! ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

KG
gravatar
Kimberly G.
Lake Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Very happy with service!!!
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 08/02/2018 10:12 AM

Thank you so much for the amazing review! We really do appreciate it and hope to see you again for your next visit! Thank you.

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with

TS
gravatar
Tina S.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
These gentlemen are always courteous with their customers. I will always service my vehicle here.
Recommended
Bob R. from St. Charles Hyundai responded on 07/11/2018 04:57 AM

Thanks for the great review ! also thank you for our long term relationship,i greatly appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

Verified Customer
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Working with Kyle was great. The team at St. Charles Hyundai was able to work around a hectic schedule and quickly located and resolved the issues with the vehicle.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 07/07/2018 07:15 AM

Thank you very much for the amazing review and kind words! We will keep up the great work and always get everything taken care of in a timely manor. We hope to see you again for your next service visit! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with

JP
gravatar
Jeffery P.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Bob at St. Charles Hyundai is fantastic!
The service department at St. Charles Hyundai is always excellent! Especially Bob! He always takes car of our vehicle and we never have to worry about the service. He's very friendly, knowledgeable, patient and explains everything.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/03/2018 02:00 PM

Thank You for the glowing review of our service department and Bob. We appreciate your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.