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SureCritic / Hyundai Dealer / Eckert Hyundai / DAVID SHIPLETT
DS

DAVID SHIPLETT

Eckert Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(169 reviews)
73

Reviews of DAVID SHIPLETT

JL
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Janet L.
Corinth, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great Service. Courteous Staff
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/28/2018 08:30 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
MC
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Melissa C.
Lewisville, TX
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Silver Lining
I have to be at work at 6 am all the way in Dallas. I walked into the garage to start the car and the car was dead. I called Hyundai and let them know as soon as I was able to get the car in motion I would be making my way to the dealership. The car finally started and I arrived in Denton a little before the garage. The gentleman I spoke with listened as I explained what the issue was. He suggested what the cause might be, but would not state officially until he was for sure. His educated opinion was that there was a faulty switch in the gear shift. He quoted me a price and fixed the issue. I was on the road and at work by 9 am.

Thank you for the time and getting the issue fixed quickly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/25/2018 08:12 AM

Thank you so much for the great review. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
PD
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Patricia D.
Denton, TX
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Friendly, efficient, keeps appointment times, easy to make an appointment. Did not have long wait.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/28/2018 06:11 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JF
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Judith F.
Argyle, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service - even faster than expected!
This was my first experience with the service department at Eckert - and it was a great one. My first call was friendly and helpful, they got me in quickly and my car was ready far sooner than I had even asked for. Everyone I dealt with was very professional, efficient and friendly. Great service - I'll definitely be back!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/22/2018 04:57 AM

Thank you, so much for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
GB
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George B.
Lewisville, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy in and out
Routine service...fast and fairly priced
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/15/2018 05:03 AM

Thank you, Mr. Borkel

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
BW
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Barbara W.
Aubrey, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Call back for certain items
All call back items were fixed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/30/2018 12:27 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
MD
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Misti D.
Beckville, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
Everyone was great! Don Wheeler was super helpful! They went above and beyond to help me with my daughter's car! Would definitely recommend!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/30/2018 11:49 AM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
SD
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Stephen D.
Denton, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just needed an inspection - Everyone knows your name
Took care in for a state inspection. Turn around time was fast. All the team said hello or said hi to me by name.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2018 08:40 AM

Mr. Ducar,
   It is an honor to have a customer as good as you sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JI
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Jackie I.
Sanger, TX
2014 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My review
I like having my car serviced by the authorized Hyundai dealer.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/26/2018 05:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
LF
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Lucien F.
Trophy Club, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Rolls Royce Service!
Sold my 2 Mercedes and started trying Hyundai. Auto quality and personal service so much better than Mercedes, I have bought 4 Hyundai from Eckert and will be purchasing my 5.... new 2018 Santa Fe this summer!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/19/2018 12:06 PM

Thank you, sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
LW
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Lynne W.
Justin, TX
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Terrific customer service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/19/2018 05:10 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
W
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W.
Denton, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Owner
Great service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2018 02:23 PM

Thank you, Maam for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
BG
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Bessie G.
Sadler, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service visit
Everything went well. Out in an hour
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/25/2018 05:37 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
Verified Customer
Flower Mound, TX
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest and trustworthy
Had a rattle in the engine bay. They diagnosed it and repaired.
No drama, no games.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/24/2018 05:37 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
MM
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Michele M.
Corinth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely swrvuce
Excellent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/12/2018 07:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
DH
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Debra H.
Double Oak, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always treat me as family
I have all my service done here. As a single woman I have never felt like they have taken advantage of me with unneeded repairs. They are fair and honest.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/16/2017 07:20 AM

Thank you, that means a lot.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
EJ
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Elizabeth J.
Trophy Club, TX
2006 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Timely service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/08/2017 08:43 AM

Thank you for the five star survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine maintenance
I arrived for routine maintenance and had additional questions regarding some unusual noise coming from passenger-side of the vehicle. Service advised they checked the matter and determined there was no issue. I felt not only did they completed routine maintenance in a timely manner, but they also reassured there was no additional issues with my vehicle. Your dedication to providing great customer service needs to recognized!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/22/2017 03:25 PM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
RW
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Rickey W.
Denton, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceeding Expectations
On a Friday I took our Santa Fe in to address a problem with noise coming from the heating/air conditioning vents. It was determined that the motor needed to be replaced but without a part in stock at the dealership it couldn't be repaired until the following week. Don Wheeler knew we were traveling out of town for the weekend and the noise on the long trip would have been grueling. He went beyond any reasonable expectations and arranged to replace the motor from a car in stock. And to make great things even better determined that the replacement was covered under warranty. We have purchased multiple cars from Eckert and have always been very impressed with the excellent service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/20/2017 06:12 AM

Thank you for the great survey!
Have a Happy Thanksgiving

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
MB
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Michael B.
Flower Mound, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service and people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/17/2017 12:55 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
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