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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / EFREN Y PALMA
EP

EFREN Y PALMA

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(41 reviews)
63

Reviews of EFREN Y PALMA

GS
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George S.
Plano, TX
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
30 minute appointment took nearly 2 hours after complaints.
Prejudice.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/24/2022 08:41 AM

Thank you for taking Efren's call.  I apologize for the longer wait, we have put notes in the system for your next visit. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
CM
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Carolina M.
Plano, TX
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Good service but booking way too many cars compared to before
Everything was fine but had to wait a while to get my car received and also had a long wait time for an oil change
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/21/2022 01:40 PM

Caroilina,  left a voicemail and I would like to talk to you on your service visit. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
VR
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Vijayakumar R.
Plano, TX
2016 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customer Verified Customer
9
Category: Service
Service Manager called and he has sorted out the issues with me
Earlier I left a feedback that the online price is not matching with the price service technician quoting and long wait time before any one attended me in the car.
Service Manager called me personally and told the online price mismatch has been fixed and better service could be expected next time,
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2022
Service Type: Repair
5
Category: Service
Service was good..but cost is unreliable
The staffs are giving different service cost when compared to the online. They are reducing and matching to the online cost only if we show them the online cost. Otherwise they will bill you high.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/10/2022 08:53 AM

Thank you for taking my car. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
NK
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Norman K.
Plano, TX
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Your quality of craftsmanship could be better
Your attention to craftsmen-ship is deteriorating.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/07/2022 02:09 PM

Norman, left a voicemail please call me back at 972-202-2168 to resolve service opportunities. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
VP
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Vamsi P.
Irving, TX
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Little improvements needed in time and complimentary services
Needs some improvements on time. Should provide complimentary car wash as others and should explain what the work was done on vehical instead of showing on paper
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/26/2022 08:57 AM

I left a voicemail, please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Carrollton, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Service
recall
The service was very successful. The technician was friendly and did the job on time. Highly recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/28/2021
Service Type: Repair
7
Category: Service
recall
They don't seem to do basic vehicle inspections. There was no engine oil in my car and nothing was said.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/28/2021 12:26 PM

Please give me a call back at 972-202-2168. I left a voicemail and would like to take a look at your vehicle. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Janice B.
Dallas, TX
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/17/2021
Service Type: Repair
9
Category: Service
Overall the dealership is a great experience.
This is a great dealership to lease a vehicle. Employees go out of their way to make you satisfied and happy. Glad I chose Huffines in Plano for my dealership.
Craig Ellis good service manager, excellent sales manager Lamar Rogers. I will always return to Huffines in Plano. Thank you so much.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/18/2021 10:17 AM

Janice, I am sorry that you didnt have a great experience. I will be contacting you today to get the opportunities resolved. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
BB
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Bernardo B.
Carrollton, TX
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Courtesy
Na
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/17/2022 11:12 AM

Efren left you a voicemail. Please call us back. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Plano, TX
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Fast and friendly
Straight forward and very friendly people!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/30/2021 05:14 AM

Thank you for your feedback. I will be reaching out to you later today. 

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/30/2021 01:34 PM

Left a voicemail for you would like to talk with oyu on your service visit. Thanks Craig
Craig Ellis Service Manager 972-202-2168

Employees worked with
EP
EFREN Y PALMA
Verified Customer
Plano, TX
2021 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customer Verified Customer
8
Category: Service
Services
Excellent overall ?
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2021
Service Type: Maintenance
8
Category: Service
Service for the first time
No comments
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/15/2021 12:52 PM

This survey is for the service department and is Efren's survey for the service experience. I will be calling shortly.  

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
DS
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Deborah S.
Dallas, TX
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Experience was good
I had to find someone to talk to after waiting upon arrival. The advisor didn’t really ask me anything about the car. Appeared the oil was changed and the outside was washed. The tires we not checked.
I just assumed everything was fine and checked out.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/11/2021 08:20 AM

Deborah, thank you for your feedback and business.  Efren will reach out with you to go over the multipoint on your vehicle. Thanks Craig

Craig Ellis Service Manager 972-202-2168

Employees worked with
EP
EFREN Y PALMA
AS
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Alan S.
Frisco, TX
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Efficient and professional service. I try and get synthetic oil and this service has it and provides it on request.
Very pleased with Huffines Hyundai service. It’s one reason o purchased my latest Hyundai from Huffines.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 09/30/2021 11:42 AM

Thank you for taking the time to share your experience. We really appreciate it. 

Employees worked with
EP
EFREN Y PALMA
Verified Customer
Longview, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good Service
Very helpful
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/29/2022 11:29 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
MS
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Michael S.
Carrollton, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First Class Service
#1, Top Quality Cordial First Class Service with a smile.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/26/2022 11:57 AM

Michael, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
JH
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Jeffrey H.
Dallas, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always the best!
Very professional
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/25/2022 05:17 AM

Jeffrey, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Plano, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Nice job and friendly staffs
The service staffs are very friendly, and I don't have too much opinion on their quality of jobs as I was doing warranty maintenance on my 2-3 years old car.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/23/2022 02:46 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Carrollton, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Excellent and timely service for regular maintenance
Was able to promptly schedule required maintenance. Staff was friendly and professional. Service completed within the time promised and faster than previous dealers I've used.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/23/2022 12:52 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Prosper, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast and Friendly
The staff was very accommodating, professional and the service was faster than other dealer.

Prices are lower than the quick lube shops and I can get a wash.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/22/2022 01:16 PM

Thank you for your feedback.We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
RJ
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Raquel J.
Mc Kinney, TX
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Department was Excellent
Quick and Easy Process from scheduling service to actual provision of the service. I came a week earlier than the scheduled appointment but the advisor still helped me and fit in their schedule! One satisfied customer here! Keep up the good work! To the Management: Keep those employees that are there to provide service and not just take salary. This is how you keep or retain customers, not only for the service department but also in the sales department because satisfied customers spread the word.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/02/2022 05:16 AM

Raquel, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
JG
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Joseph G.
Wylie, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
My service guy was great!!!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/26/2022 06:31 AM

Joseph, thank you for your feedback.  We look foreward to serving you next time. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
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