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SureCritic / Hyundai Dealer / Suburban Hyundai of Troy / ERIC COPPOLA
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ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(90 reviews)
81

Reviews of ERIC COPPOLA

KK
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Kelly K.
Fair Haven, MI
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
I had an excellent customer service experience. I wasn't sure exactly what needed to be done for my vehicle's first-time service. I was greeted by Eric who was friendly and explained exactly what services were being performed and how they were covered by my warranty. He got the job done much faster than I anticipated. When I arrived to pick up my car it was sparkling clean. He explained when my next preventative maintenance/service needed to be done and offered to bring my car inside for me because it was chilly out which was thoughtful. I declined but it was still very thoughtful so thank you for that extra caring thoughtfulness in your customer service.
Employees worked with
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ERIC COPPOLA
Service Advisor
KR
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Kerisma R.
Waterford, MI
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil Change
Service was Quality and fast. Plus I came back to a clean car!
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Auburn Hills, MI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service completed
Very good experience, had an excellent sales technician help me through and explaining items that were needed.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Rochester, MI
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
good
Good service
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
West Bloomfield, MI
2020 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great!
Great service
Employees worked with
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ERIC COPPOLA
Service Advisor
JS
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Jihad S.
Rochester, MI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick, friendly & comforting place
No waiting to get service per schedule appointment, friendly courteous service men & go beyond their job to assist in your future car’s need. Exceptional service and clean place loaded with covid19 safety sanitizer amenities ?
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Sterling Heights, MI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Professional friendly staff. I didn't have a long wait time. Clean facility
Employees worked with
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ERIC COPPOLA
Service Advisor
SD
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Sathish D.
West Bloomfield, MI
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Sathish
Good job
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Rochester, MI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Great!
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Troy, MI
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
recommended
clear communication and great customer service
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Bruce Township, MI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine service maintenance
Very efficient.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Rochester, MI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Higlhly recommend
Great costumer Service.
Employees worked with
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ERIC COPPOLA
Service Advisor
AS
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Amy S.
Utica, MI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service
No complaints. Eric provided great customer service and recommendations.
Employees worked with
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ERIC COPPOLA
Service Advisor
DA
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Domenick A.
Oakland Charter Township, MI
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Highly recommend this dealer for all service needs!
They were personal and professional. Answered all my questions. And even resolved another dealership screw up for me at no cost, just to make sure I was happy.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Troy, MI
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great!
Good service
Employees worked with
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ERIC COPPOLA
Service Advisor
CP
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Christine P.
Auburn Hills, MI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome location
Thank you Eric for your exceptional service! You solved all my problems with my car.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Lake Orion, MI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
???
Employees worked with
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ERIC COPPOLA
Service Advisor
MT
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Marilynn T.
Detroit, MI
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Good Service
Good service experience. The valet called and picked up my car on time. The service consultant, Eric, keep me informed of the repairs needed and completed. The valet returned my car and was courteous and professional.
Employees worked with
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ERIC COPPOLA
Service Advisor
RM
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Rosetta M.
Southfield, MI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great experience!!
My service guy explained everything thoroughly and answered all my questions.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Detroit, MI
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Convenient
I was able to get my vehicle checked out just a few short hours after calling to make an appointment. Albeit this was for a a minor false alarm due to tire pressure, it did not take long. Hyundai even offers to have you driven someplace else while you wait. Since I had my toddler with me, the thought and understanding from the associate helping me was greatly appreciated.
Employees worked with
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ERIC COPPOLA
Service Advisor
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