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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

LT
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LINDA T.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work done in timely manner
I never had to wait longer than what I was told
Recommended
Bob R. from St. Charles Hyundai responded on 11/09/2017 06:34 AM

Thanks for the great review ! your time is very important to us ! and we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
KR
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Kathreen R.
Saint Charles, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
radiator, brake and power steering flush
The service was excellent, the job was done much faster than I thought it would be. Everyone is great.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/30/2017 02:24 PM

Thank you for choosing our dealership for your vehicles maintenance needs. Your feedback is awesome. We look forward to seeing you when its time for your next service.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
FE
FRANK ELLIS
OS
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Obgyn S.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
timely service
good value
Recommended
Bob R. from St. Charles Hyundai responded on 10/25/2017 09:32 AM

Thank you for the positive review ,we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly Service
Very friendly service done in a timely fashion.
Recommended
Bob R. from St. Charles Hyundai responded on 10/25/2017 05:36 AM

Thanks for your continued service with us ! your business is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MK
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Matthew K.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Happy
I cant believe that there is still a car maker. That finds problems with their own product. Admits it and comes up with a solution. I love the company. Way to go.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/23/2017 05:47 AM

Thank you for the great review! We hope to make your next visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
CD
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Craig D.
Wentzville, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Much better
This visit was outstanding! They went out of their way!
Recommended
Bob R. from St. Charles Hyundai responded on 10/23/2017 07:28 AM

Thank you for the positive review mand we appreciate your continued service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
SB
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Shirley B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
We have always had courteous times with the service department personnel and plan to continue having our vehicle serviced at this location.
Yes, would highly recommend to anyone of my friends.
Recommended
Bob R. from St. Charles Hyundai responded on 10/09/2017 02:06 PM

Thanks for the great and positive review.Your businees is appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MH
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Monica H.
Saint Charles, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Above and Beyond
I bought my Hyundai second hand from a non-name brand dealership. With 2,000 miles to go until my warranty expired my AC stopped working. I scheduled and appointment with St. Charles Hyundai for two weeks later, during that time my AC began to cut in and out. At the time I dropped off my car the AC was working, but I left it for the day so they could fix two recalls. I expressed my concern that the problem would reoccur after my warranty had expired. The technicians could not find out what was wrong with my car because the problem had vanished, however they fixed the recalls. I expected to be told that nothing could be done about my AC. Instead, they allowed me to keep the loaner car for the weekend while they tried to get the problem to reoccur so it could be diagnosed and fixed. As luck would have it, the AC ran perfectly while they held my car. Again, I expected to be told that nothing could be done. Instead they ordered, and replaced, the part that was the most likely cause at no cost to me. St. Charles Hyundai went above and beyond my expectations not once, but twice! I can confidently say the integrity and caring St. Charles Hyundai showed me has earned my trust and life long loyalty. After my experience, I will forever drive a Hyundai because the manufacturer stands by their product. Furthermore, I will forever use St. Charles Hyundai because their employees stand by their customers.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/06/2017 01:55 PM

Thank for taking the time to review your recent service visit! I am glad we are able assist you on getting your car repaired. If there is anything else I can do for you please don't hesitate to call. Thank you again!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
RH
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Ronald H.
Elsberry, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
excellent service, very prompt and friendly. thanks
Recommended
Bob R. from St. Charles Hyundai responded on 10/06/2017 05:47 AM

Thanks very much for your business and the positive review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Excellent service
Recommended
Brad D. from St. Charles Hyundai responded on 09/12/2017 02:14 PM

Thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MG
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Marlene G.
Union, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service is excellent and great for keeping you uptodate
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 09/16/2017 09:03 AM

We are very pleased with the excellent service and is what we strive for everyday! Thank you for your review we greatly appreciate it! We hope to see you soon for your routine maintenance.

St Charles, Hyundai service

Kyle Woodworth

Employees worked with
FE
FRANK ELLIS
Verified Customer
O Fallon, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Easy to schedule and faster than expected!
Recommended
Brad D. from St. Charles Hyundai responded on 09/11/2017 05:24 AM

Thank you for the perfect five star survey on your latest service trip with our dealership. Glad we can get you in and out in a timely fashion.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
AP
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Allen P.
Florissant, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Knowledgeable Staff
The entire staff is so friendly and professional. As a woman, I have complete trust in the recommendations for preventive/scheduled maintenance on my 2011 Hyundia Sante Fe.
Recommended
Brad D. from St. Charles Hyundai responded on 09/11/2017 05:24 AM

Thank you for the great five star survey on your latest service trip with us. Glad we could get you in and out in the time that was expected. Hope to see you soon for general routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
TS
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THOMAS S.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency and timely.
Work is always done timely and in a professional manner. Service department is excellant.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/06/2017 05:49 AM

Thanks for the great survey! You've been our customer for a long time and we appreciate that very much.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
Efficient service.
Recommended
Bob R. from St. Charles Hyundai responded on 08/28/2017 06:00 AM

Thank you for the great review !your business is always appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MP
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Margaret P.
Saint Charles, MO
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thanks
Recommended
Bob R. from St. Charles Hyundai responded on 08/07/2017 06:11 PM

Thank you for your business we greatly appreciate it !we should not have any major maintance scheduled for now another 60,000
miles thanks .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
LP
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Leroy P.
Wentzville, MO
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Trust
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/07/2017 07:23 AM

Thank you for the positive review! We look forward to seeing you for your next service.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
LW
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Lora W.
Saint Peters, MO
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I cant thank you enough for the kind, prompt and thorough service I receive every time I come. You guys are on the ball in every aspect !
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/03/2017 12:55 PM

Thank you for the 5 star review! We are glade we were able to repair your vehicle in a reasonable amount of time. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
Verified Customer
Moscow Mills, MO
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Normally a better experience
Overall disappointed this time, normally a good experience so would still return but will request not to deal with specific person.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/03/2017 01:08 PM

We apologize for the communication issue. We are working with the manufacture for a resolution to your concern. We well be in contact soon.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
FW
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FLORENCE W.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
This place is so clean it is amazing. Keep up the good work.
This place is great.
Recommended
Bob R. from St. Charles Hyundai responded on 07/31/2017 02:01 PM

Thanks for the great review ! we are always here for your automotive needs !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
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