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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

TB
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Tamara B.
Saint Louis, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Why you got my business
Honesty
Recommended
Bob R. from St. Charles Hyundai responded on 01/26/2017 05:12 AM

Thank you for the positive review ! and always appreciate your
business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MT
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Mitchell T.
Wentzville, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Sonata
St Charles Hyundai has been very good to us.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/23/2017 05:20 AM

Thank you for the positive review! I am glade we were able to get your vehicle back on the road and we appreciate your patience on the repairs that were made on your vehicle.

Thanks again,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
EH
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Edward H.
O Fallon, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Auto repair
Repairs were finished a day sooner than anticipated. Wonderful service!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 12/30/2016 05:06 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
SB
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Sheri B.
Florissant, MO
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good
Recommended
Bob R. from St. Charles Hyundai responded on 12/19/2016 06:33 AM

Thank you for the positive review ! your business is greatly appreciated.thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
SB
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Sara B.
Saint Peters, MO
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
Great selection & service!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/18/2016 05:54 AM

Thank you for the positive review! I'm glade we were able to diagnose and repair your vehicle. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
SP
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Sarah P.
O Fallon, MO
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly customer service
I was happy they did everything they could to fix the problem
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/11/2016 02:45 PM

Sorry for the amount of time it took to repair your vehicle. We are glad that we were able to get your vehicle repaired. If there is anything else we can do for you please let us know.

Thank you,


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
RH
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Raymond H.
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always honest to tell you if your car needs something and the price.
The car is always clean at it's return, been washed and vacuumed out. Service is excellent.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/07/2016 05:38 AM

Thank you for the positive review! I am glade we were able to get your check engine light issue resolved. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice Service
The best dealer.
Recommended
Brad D. from St. Charles Hyundai responded on 11/07/2016 11:15 AM

thank you for the great 5 star review. we look forward to your next visit with us!

thank you, brad dean
Hyundai service

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
TW
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Tina W.
Saint Charles, MO
2004 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Loyalty
Always professional, courteous & service friendly
Recommended
Brad D. from St. Charles Hyundai responded on 11/04/2016 09:29 AM

thank you for the great 5 star review, we appreciate all your business done with our dealer ship.

thank you, Brad Dean
Hyundai service

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
SB
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Shirley B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Car Maintenance and one rrecall was done.
Fast and efficient. Short wait time.
Recommended
Brad D. from St. Charles Hyundai responded on 10/11/2016 02:52 PM

thank you for the great review. we appreciate all your business done with us.

thank you, Hyundai service

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
AR
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Anthony R.
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is friendly and knowledgible and it's very nice there. I trust them.
It's a great place. The Nissan side has basket of chips that is not offered in the Hyundai lounge.
Recommended
Bob R. from St. Charles Hyundai responded on 10/10/2016 06:11 AM

Thank you for the great review ! your business is always  appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place
Friendly and no there stuff
Recommended
Brad D. from St. Charles Hyundai responded on 09/30/2016 01:43 PM

thank you for the positive 5 star review. we hope to see you soon for routine maintenance

thank you, Hyundai service

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
PW
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Patricia W.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The service department is always fast and efficient
The service department is always fast and efficient
Recommended
Bob R. from St. Charles Hyundai responded on 09/26/2016 06:39 AM

Thank you for your continued service with us,your business is greatly appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
PF
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Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Now that's a real warranty!
Still "waiting for the other shoe to fall" - Can't believe that the entire engine & etc was completely replaced at n/c! So glad I bought a Hyundai - If it were any other car after 3 years I'm sure the end result would be much different.
I have noticed that I get a strange odor (almost asphyxiating odor) from the A/C when it's on - not sure what that is & need to have the dealer check it out.
Recommended
Bob R. from St. Charles Hyundai responded on 09/06/2016 08:32 PM

Thank you for your businees and we are very happy to exceed your expectations.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Moscow Mills, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great & Friendly
Extremely friendly and efficient, did not waste my time
Recommended
Bob R. from St. Charles Hyundai responded on 08/29/2016 06:06 AM

Thank you for the positive survey and your business is always
appreciated !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JW
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John W.
Saint Louis, MO
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Charles Hyundai Always Take Care Of Us!
St. Charles Hyundai always treats us great. Their service department is the best. I always ask for Bob Reck, and have been doing so for almost 10 years. We have never been disappointed. They always make sure I have a free current-year loaner car, and my cars always are returned cleaner than I brought them in! I have bought two brand new Hyundais from St. Charles Hyundai myself, and have recommended them to several friends who have also bought there. One of my wife's friends stupidly bought her Elantra from Suntrup Hyundai in St. Louis, and had an absolutely horrible experience. But we warned her!
Recommended
Bob R. from St. Charles Hyundai responded on 06/30/2016 10:40 AM

Thank you again for your business John ! very much apreciated.i am happy to have kept your vehicles serviced and safe for both you and your family for so long. see you next time !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JC
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John C.
Saint Charles, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff are pros.
Excellent.
Recommended
Bob R. from St. Charles Hyundai responded on 06/29/2016 08:54 AM

Thank you again John for your business ! look forward to helping you on your next service visit !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Saint Charles, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick response
Staff was very professional and responsive to my needs.
Recommended
Bob R. from St. Charles Hyundai responded on 06/22/2016 09:13 AM

Thank you for your business !and i apppreciate the possitive review,look forward to your next service with us ..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JF
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Janice F.
Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Got the work done for me instead of passing me off and letting me leave dissatisfied (as Suntrup did).
Love this dealership! Couldn't be happier with the service!!! I only wish you were located closer to where I live but the commute and satisfaction are well worth the time!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/17/2016 05:48 AM

Thank you for the positive review! I am glad that we could get your issue resovled. If there is anyting else I can do for you please let me know.

Thanks again!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
MB
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Mark B.
Saint Peters, MO
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car repair
Take pride in fixing the problem which sometimes is very hard to do when it is a intermittent problem took a week or so but they were always keeping me up to date very nice thank you
Recommended
Bob R. from St. Charles Hyundai responded on 06/15/2016 10:39 AM

Mark thanks again for your business,and feel free to call me anytime,we appreciate it !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
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