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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

AP
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Andrea P.
New Bedford, MA
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and curtious staff
Great car
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 08/09/2018 06:27 AM

our goal is to provide every customer with a 5 star service experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change service
.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/26/2018 07:43 AM

thank you for completing this review. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JG
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Julia G.
Fall River, MA
2018 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018 03:40 PM

thank you for completing this review. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MB
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Mark B.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean an respectful.
Nice and clean facility and you get treated the way your supposed to .
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/12/2018 09:08 AM

thank for taking the time to complete this review. our goal is to provide every customer with a 5 star experience. any comments in regards to what frank, your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LH
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Leo H.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
This service visit was very thorough. Everything was checked and fixed if needed.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/29/2018 04:53 AM

thank you for completing this review. any comments in regards to what your service advisor could have done to achieve a 5 star would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SH
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Suzanne H.
Acushnet, MA
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My last visit
Customer service manager Jeffrey goes over & beyond to make certain customers leave satisfied
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/30/2018 06:43 AM

thank you for taking the time to complete this review. our goal is to provide a 5 star service experience to every customer. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
they did all of the things they said they would and washed my car for no additional charge
I was pleased with the services they performed on my car. I was informed of what they were going to do and they did it. Everyone was pleasant to deal with.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/09/2018 06:15 AM

our goal is to provide every customer with a 5 star review. any comments on what your advisor could have done to achieve this would be greatly appreciated 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
The magazines are pretty good in the waiting area and the cell phone charging area is a great idea.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/26/2018 03:49 PM

thank you for completing this review. our goal is to provide every customer with a 5 star service experience.any comments as to what your advisor frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LG
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Laura G.
New Bedford, MA
2015 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is great
Great fast place
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:09 PM

thank you for completing this review. our goal is to provide a 5 star service experience to every customer. any comments on what your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Provided quick and excellent service
Was in and out for an oil change! Everyone is so nice and the best
MARIO A M. from Empire Hyundai responded on 03/30/2022 09:16 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MZ
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Marc Z.
Fall River, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfied customer
Hands down Best service team in by far
MARIO A M. from Empire Hyundai responded on 03/30/2022 04:49 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BB
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Brian B.
Fall River, MA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Regular Maintenance Visit
Once again Empire Hyundai made me feel like I was the most important customer they had for the day. The service department and in particular Frank exceeded my needs for this appointment. I trust Empire Hyundai to give me the best service possible for my money!
MARIO A M. from Empire Hyundai responded on 03/29/2022 12:12 PM

Thank you so much for your five star review .

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
HH
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Hannah H.
Dartmouth, MA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
I always have a great experience here when I get my Elantra serviced. Everyone always tells me what needs to be done and let’s me know the cost before they do it. Jeff was great last time with explaining what was going on.
MARIO A M. from Empire Hyundai responded on 03/23/2022 01:51 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
As a longtime customer of Hyundai, I value their Service Department. Frank and his team were on point and stayed on the matter until it was resolved. Great Job; Great Service, kept me informed up to the minute. Appreciate how the matter was handled. Very courteous.
MARIO A M. from Empire Hyundai responded on 03/23/2022 07:09 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Five star service
Great service
MARIO A M. from Empire Hyundai responded on 03/05/2022 07:44 AM
Thank you so much for your five star review.
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JM
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John M.
Fall River, MA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car services
It was a wonderful experience.. went in for an oil change and came home with a brand new Sonata ?
Jeffrey W. from Empire Hyundai responded on 02/21/2022 02:47 PM

Congratulations on your new Hyundai Sonata ! Thank you for the five star review ! 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BR
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Brenda R.
Dartmouth, MA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Frank great service advisor exceptional service !
Great Staff !
MARIO A M. from Empire Hyundai responded on 02/14/2022 01:21 PM

Thank you so much for your five star review.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
ER
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Edward R.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service on my vehicle
On time service when I showed up for my appointment with excellent friendliness and friendly atmosphere awesome job explain to me about my car details about it when I asked and the service and the overall care was excellent n professional. Ty
MARIO A M. from Empire Hyundai responded on 02/08/2022 01:16 PM

Thank you so much for your five star review.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
9
Category: Service
It was an excellent experience
Although the oil change took a little longer than expected, the rest of the appointment was very good.
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CR
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Cynthia R.
Buzzards Bay, MA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintenance on my 2019 Hyundai Tuscon
The repair department has always been an exceptional experience at Hyundai Fall River. Everyone is honest I never leave feeling taken advantage of.
MARIO A M. from Empire Hyundai responded on 01/31/2022 12:27 PM

Thank you so much for your five star review.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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