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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

PO
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Pamela O.
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nothing but the best!
Frank and his team were AMAZING! Not only did they fix my brakes, they also found a bulb that was blown (and replaced it) and found a defect in my tire. Nothing but the best from Empire Hyundai!
Recommended
MARIO A M. from Empire Hyundai responded on 12/21/2020 11:52 AM

Thank you so much for your five star review

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AB
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Anthony B.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and helpful
Great service on always on time.
Recommended
MARIO A M. from Empire Hyundai responded on 12/17/2020 11:17 AM

Thank you for your five star review

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Frank always helps me out and gets my vehicle back to the way it was before!
Recommended
Jeffrey W. from Empire Hyundai responded on 12/15/2020 05:06 AM

Thank you for the five star review .

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PO
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Pamela O.
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wish I could give 10 stars!
I wish I could give Frank and the service team 10 stars instead of 5! My truck is like brand new , even though it’s over ten years old...
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/04/2020 09:48 AM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JB
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John B.
South Dartmouth, MA
2019 Hyundai Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
No waiting
As advertised
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/25/2020 01:37 PM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Always a good experience with the service team
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/25/2020 01:35 PM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JR
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Jennifer R.
Warren, RI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/25/2020 01:32 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customerVerified Customer
Category: Service
rescore
The friendship of some of the staff.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2020
Service Type: Maintenance
Category: Service
ok
ok
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/17/2020 06:13 AM

please contact jeff white to discuss this issue 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I filled in the questions.....
don't make me go on and on...
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/13/2020 09:40 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JF
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John F.
Fall River, MA
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
There GREAT!
Love this company!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/13/2020 09:40 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SC
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Sreypouv C.
Providence, RI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Friendly staff
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/13/2020 09:38 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
FC
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Fernanda C.
Fall River, MA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Whether I am making a new car purchase the staff for example Joe Carvalho and Tony Reis make the purchase a pleasure, Frank in Service is wonderful.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/05/2020 11:37 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PO
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Pamela O.
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super helpful
Frank was super accommodating in rescheduling my appointment due to last minute emergencies! The service team was exceptional as usual, and they provided future repairs needed to keep my truck running smoothly. I’ll definitely be back soon!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 11/05/2020 11:36 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MT
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Maria T.
New Bedford, MA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The service manager
He was great
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/28/2020 08:08 AM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SH
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Sharon H.
New Bedford, MA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better communication
Make sure there is a very clear understanding of what is being done before the customer leave.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/27/2020 08:46 AM

i would like to apologize for the poor service experience. please contact jeff white to discuss 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Tiverton, RI
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
NA
NA
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/09/2020 01:14 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PB
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Paul B.
Swansea, MA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service
In the 10 years I have owned my Sonata, I have always had it serviced at Empire Hyundai. I've never been disappointed.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/02/2020 06:31 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PO
gravatar
Pamela O.
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
10 star service!
If I could give 10 stars I would! Frank and team saved my truck! Nothing but the best from Empire Hyundai!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/28/2020 01:50 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
From beginning to end I was treated with kindness, respect and understanding. The service department is great especially Frank.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/10/2020 02:27 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LL
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Linda L.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
Have always gotten great setvice
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/10/2020 02:27 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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