Business Solutions

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HEATHER M WHITE

Assistant Service Manager
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 reviews)
72
Send a Message to HEATHER M

DC
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Danny C.
Barnesville, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2022
Service Type: Repair
verified customer Verified Customer
3
Category: Service
Ask more qustions
Took my vehicle in for free maintenance oil change. After the fact when I was charged for it , I guess I should have ask if this mileage acceptable .I feel they should have told me that it was not in the time frame and scheduled me for a later date. I also think Hyundai is as much at fault. If they are going to give you x number of oil changes ,then let the customer decide if they want want their oil changed sooner and after the free changes are used then the customer can then pay for their maintenance.

RH
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Rebecca H.
Wheeling, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly Service
Staff is always willing to help & appointments are on time. Clean waiting area & it’s so easy to drive up and drop your car.
Richard M., Service Director from Straub Hyundai responded on 03/18/2022

Rebecca

Thank you for the review!

Rick Maine
Service Director
304-233-2222 ext 330

CW
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Cheryl W.
Wheeling, WV
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Professional and friendly environment.
Excellent service!
Richard M., Service Director from Straub Hyundai responded on 03/07/2022

Cheryl

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RS
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Richard S.
Follansbee, WV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Service
Fast and friendly
Richard M., Service Director from Straub Hyundai responded on 02/11/2022

Richard

Thank you for the review. 

Rick Maine
Service Director
304-233-2222 ext 330

SM
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Sylvia M.
Wheeling, WV
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Misleading
indicated brakes needed to be replaced when brakes were fine
Richard M., Service Director from Straub Hyundai responded on 02/07/2022

Sylvia

Thank you for the review and the feedback. We will review your file and will be contacting you soon to discuss your visit with us in greater detail. 

Rick Maine
Service Director
304-233-2222 ext 330

KM
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Kate M.
Glen Easton, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The best in the valley
I love coming here for service! Everyone is so friendly! Every interaction is like you're there all the time! It's always a great time when I have to go in!
Richard M., Service Director from Straub Hyundai responded on 01/31/2022

Kate

Thank you for the review and the kind words. 

Rick Maine
Service Director
304-233-2222 ext 330

MM
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Michael M.
Bethesda, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service at Straub's but on a less than stellar product, a 2013 Hyundai Sonata
The service at Straubs was excellent. However, I would not recommend the Hyundai brand. We had two electrical issues with your car. Our car once caught on fire in a Straub service bay (not due to Straub's fault). Our 2013 Sonata has been the subject of several recalls and repairs. We have no fault with how the car drives, rides or its gas milage. Thursday I bought out third Mitsubishi and shall continue to buy Mitsubishi.
Richard M., Service Director from Straub Hyundai responded on 01/25/2022

Michael

Thank you for the review and feedback. 

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
New Martinsville, WV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Easy to schedule
Easy to schedule appt on line. Service is usually very good. Staff is polite and usually informative
Richard M., Service Director from Straub Hyundai responded on 01/25/2022

Thank you for the review. 

Rick Maine
Service Director
304-233-2222 ext 330

JL
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John L.
West Dennis, MA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Staub Hyundai
Traveling west on way to Fl our 2020 Santa Fe was due for its 12,000 mile oil and filter change. The service advisor was great and said she could get the work done within a half hour. Since we were a non customer from out of state that was exceptional. The issue is the tires were supposed to be rotated and they were not. The warranty claim said they were. I now have to pay to have the tires rotated and the reminder sticker for the next oil change is for 4/3/22 at 14,994 only 3,000 miles not 6,000 for a 2.0 turbo
Richard M., Service Director from Straub Hyundai responded on 01/13/2022

John

Thank you for the feedback and review. A staff member will be contacting you soon to discuss your visit in further detail. 

Rick Maine
Service Director
304-233-2222 ext 330

TW
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Ty W.
Colerain, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Good service work again
I haven't had any service issues here at all. Hyundai service at Robinson has always treated us well.
Richard M., Service Director from Straub Hyundai responded on 01/13/2022

Ty

Thank you for the review. 

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Martins Ferry, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai
Great job. Fixed everything that needed fix and was very nice
Richard M., Service Director from Straub Hyundai responded on 01/13/2022

Thank you for your review. 

Rick Maine
Service Director
304-233-2222 ext 330

RM
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Richard M.
Mount Pleasant, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Great staff and great service.
Richard M., Service Director from Straub Hyundai responded on 12/15/2021

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

PS
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Peter S.
Wheeling, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good service. Good value.
Was able to walk in and get my service done without an appointment.
Richard M., Service Director from Straub Hyundai responded on 12/13/2021

Peter

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Dallas, WV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Unpleasant experience
No call back for updates. Received information only when I called to inquire
Richard M., Service Director from Straub Hyundai responded on 12/06/2021

Good Morning

I am sorry to hear that your visit with us fell below expectations. A staff member will be reaching out to get more information about your visit.

Rick Maine
Service Director
304-233-2222 ext 330
Richard M., Service Director from Straub Hyundai responded on 12/06/2021

Thank you for taking the time to speak with our staff today. Please let us know if we can further assist you.

Rick Maine
Service Director
304-233-2222 ext 330

MR
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Morgan R.
Wheeling, WV
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/13/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Palisade
Heather was excellent
Richard M., Service Director from Straub Hyundai responded on 11/15/2021

Morgan

Thank you for the review. I am sorry to hear of the time needed to remedy your vehicle. A staff member will be contacting you soon to gather more information about your experience with us. 

Rick Maine
Service Director
304-233-2222 ext 330

CS
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Charles S.
Wheeling, WV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Waiting
Takes too long
Richard M., Service Director from Straub Hyundai responded on 11/08/2021

Charles

I am sorry to hear that your last service visit was below expectations. A staff member will be reaching out soon to review your last visit with us in greater detail.

Rick Maine
Service Director
304-233-2222 ext 330

JW
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John W.
Wheeling, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great Service
The issue was addressed and taken care of.
Richard M., Service Director from Straub Hyundai responded on 11/01/2021

John

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RS
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Richard S.
Follansbee, WV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Oil change
Fast and friendly
Richard M., Service Director from Straub Hyundai responded on 11/01/2021

Richard

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RP
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Richard P.
La Plata, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Vehicle Recall
Heather White did a fantastic job scheduling, overseeing the service, and making us feel at home. Looking forward to superb service at Straub Hyundai for all my vehicle needs.
Richard M., Service Director from Straub Hyundai responded on 10/01/2021

Richard

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

JY
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James Y.
Moundsville, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
great service always been the best
Great
Richard M., Service Director from Straub Hyundai responded on 09/24/2021

James

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330
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