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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Jacob Mahar
JM

Jacob Mahar

Accessories Manager
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(240 reviews)
96

Reviews of Jacob Mahar

Verified Customer
Coeur D'Alene, ID
Ford F-150
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2018
verified customerVerified Customer
Category: Service
Not very skilled
I was told by the service guys that they could complete some work for me so I scheduled a time and discussed with the scheduling people what I wanted. When I got there they said they could not do it, but they had an alternative. There alternative did not meet what I was trying to accomplish in the first place, which I did not know at the time. When they finished, it was not what I wanted. And they said what I wanted was not possible. In about 10-15 minutes in their parking lot I was able to do the programming myself by using youtube. needless to say, they did not try or look into the options. There was no reason to pay them for anything, I could have done it all myself in less. time. Everyone I spoke with was very nice and asked if they could do anything for me which was nice. But the reason I was there was to get my truck fixed. If everyone wasn't so nice, it'd be a 1 star.
Not Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
RM
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RUSSELL M.
Kingston, ID
Ford F250
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/21/2018
verified customerVerified Customer
Category: Service
Polite customer service
Customer service is great , work is great , just didn’t get a few things I was told I was going to get.
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
JM
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JAMES M.
Rathdrum, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2018
verified customerVerified Customer
Category: Service
Problem that cant seem to be corrected
You keep asking the wrong person for a review. Take me off your list or whatever.....
Not Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
CM
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CHRISTOPHER M.
Hayden, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
verified customerVerified Customer
Category: Service
Recent Service on F-350
Parker Ford service department has professional service advisors and is always kept clean. Christian has always been a big help for me when I have any questions about my vehicle.
On this particular I met with Jacob Mahar, Accessories Manager at Parker Ford to get a new Fifth Wheel Hitch installed in my Ford F-350 truck. Jacob and his staff are very efficient and courteous.
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
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Verified Customer
Missoula, MT
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2018
verified customerVerified Customer
Category: Service
2017 Ford 150
Do good work
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
MG
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MARCY G.
Newman Lake, WA
Ford Super Duty F-350 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2018
verified customerVerified Customer
Category: Service
Friendly Staff
Jacob and Claudia in accessories are awesome. Great customer service! Do have concerns with length of time to get into service for repairs though. I feel 2 weeks out is ridiculous before you can get into the shop when your car has an issue. I think this needs to be evaluated and resolved! I can see a couple days but not 2weeks+.
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
TD
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TROY D.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
verified customerVerified Customer
Category: Service
Awesome once again
Once again I was in and out quickly. Gotta love this service department.
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
LY
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LINDA Y.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
verified customerVerified Customer
Category: Service
Friendly Customer Service
Took Explorer in for oil change and to get the clear bra replaced. Very happy with the results.
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
PC
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PHIL C.
Hauser, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
verified customerVerified Customer
Category: Service
Friendly and knowledgeable employees
Everyone we talked to were very friendly and very knowledgeable
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
MJ
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MORRIS J.
Hayden, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2018
verified customerVerified Customer
Category: Service
Parker ford is great but Ford is way below my expectations.
When I bought my truck we noted how poorly the leather seats were sewn. Ford said I had to let a local upholstery shop try to fix the problem--a big fail.
You person at Parker took piks of the seats and sent them to Ford and they sent new seat covers and had my truck for another 2 days and the seats look worse than the one that were replaced--obviously your people saw that and supposedly took more piks knowing I would not accept them.
I was told that a factory rep will be there at the end of February and we need to meet with them.
I looked at the trucks on the line and the seats look good. If I had my way I would fire the inspector at the plant for allowing such shoddy workmanship leave. When you spend 50K for a truck you expect the seats to look like fine furniture not something that came from a Tijuana upholstery shop.
I have owned Dodges for the last 20 years and decide to give Ford another try, I have had Fords in the past and NEVER experienced anything like this.
I don't know what Ford is willing to do to make this right but they need to step up.
I don't have a problem with Parker--you have been very helpful and I know your hands are tied but maybe its time for the general manager or district manager to step in.
The above 1 star rating is on Ford Motor Co. not Parker you guys get a 5 star. Everyone I have had dealing with there has been great.
Your GM or DM can contact me at 509 496 0122(my cell)
Thank you
Morris and Sandra Jaskula
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
LF
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LANCE F.
Hayden, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2018
verified customerVerified Customer
Category: Service
Top
Great job,well done
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
GV
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GUY V.
Hayden, ID
Ford Explorer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/28/2017
verified customerVerified Customer
Category: Service
Problem not fixed
Our new Explorer heated passenger seat barely gets warm. Write off: No codes found. So what does that mean? There is no fix?
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
TD
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TERRY D.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
verified customerVerified Customer
Category: Service
Very helpful people
I made my appointment and got my truck in was very happy on how well the work was done. On time in fact done earlier than previously told.
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
KE
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KEVYN E.
Coeur D'Alene, ID
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2017
verified customerVerified Customer
Category: Service
Perfect service
The staff at Parker Ford is exceptional!
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
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Verified Customer
Boise, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
verified customerVerified Customer
Category: Service
McMillen Jacobs 2017 F350
After Purchasing and having a service body poorly installed by a vendor, Mike Hedden and "All" of the service department that was involved in getting the truck repaired and some additional upgrades made to the truck on a very tight timeline, I have to say that you guys are awesome. Some of the best customer service I have seen. Thank You!
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
JM
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JAY M.
Rathdrum, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2017
verified customerVerified Customer
Category: Service
job always done correct
done correct the first time
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
HC
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HARRY C.
Davenport, WA
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2017
verified customerVerified Customer
Category: Service
very people friendly
it just took too long.. the wait was long
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
JA
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JEFFREY A.
Osburn, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
verified customerVerified Customer
Category: Service
service
fast and thorough>
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
BH
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BRIAN H.
Coeur D Alene, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2017
verified customerVerified Customer
Category: Service
Lol service dept. Is a joke
I find it pathetic that i brought my truck in 3 times for brakes squeeking only to be told their fine thats what fords do. When we decided we wanted to change brake pads just because we were told rotors and pads were bad. How is that possible when we brought it in 3 times prior. Yes the rotors were taken care of but thank God we went with out gut feelings on our brakes otherwise something horrible could of happened. Oh and by the way you guys always said brakes wete good. So stop saying you recommended them. We insisted on them. I would NEVER recommend your service dept. In fact i will continue telling people our issues with you. Shame on you guys for not doing your job.
Not Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
JM
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JAMES M.
Rathdrum, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2017
verified customerVerified Customer
Category: Service
Cant get it right
Call me and I will explain how bad you really are!
Not Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
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