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JASON COBURN

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(637 reviews)
82

MW
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MARK W.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
This is how it's supposed to be!
We had recently purchased a car from this dealer and were so impressed with how that process went, that we decided to bring our other vehicle here to be serviced. Were just as satisfied with the entire service experience. Very professional, beautiful customer waiting area, and the work was done on time and as promised.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2015 09:21 PM

Thank you Mark, wonderful review.

Many of our stories start out with servicing a families car and leads to them purchasing a new car, nice to hear a story where the situation is reversed.  We glad you chose us to purchase you new Hyundai and we look forward to servicing all of your Hyundais in the future.

Again, great review, thank you for taking the time to share your experience.

Michael Southern
Service Manager

Employees worked with

SG
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SUSAN G.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Seamless service. No prolonged waiting and friendly staff
Very good experience. Friendly knowledgeable staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/17/2015 12:26 AM

Thank you Susan.

We're glad you liked our service and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

GL
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GARY L.
Phoenix, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fair criticism
Huyndai is a great ,quality brand and this dealership has only been five star since it opened- I am a repeat customer who has bought 2 cars and I am certain I will buy a third within the next few years- However, you missed the mark last time I came in for service. An integral part of the experience is that in addition to the service performed, you can always come in with a dirty car and leave with a freshly-washed clean one. The car wash was either broken or down for maintenence so the car came in dirty and went out dirty. No "make good", "rain check" or alternative local wash offered by the dealer- easy to do since there are other Earnhardt Dealerships right on the same street. I feel that this would have been more in keeping with the five star service normally experienced. Sadly, not offered.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2015 11:19 AM

Very fair Gary, and we thank you for sharing.

Since we opened we have been hand washing every single car that comes through our shop.  During your last visit, we were unable to wash cars it is true.  We just spent a week installing a new automated car wash on the property, and the area where we had previously been washing cars was inaccessible and there was no other place to set up unless we chose not to use softened water.

Certainly we should have made sure you knew it would be our pleasure to wash your car once the new wash was up and running, and we make that offer to you now.  Please come in to let us clean your car as we always have and as we plan to do in the future as well.

We are excited about this improvement and we look forward to sharing it with you.  Come see Jason or myself anytime so we can make this up to you.  Thank you for your loyalty, we look forward to seeing you soon.

Michael Southern
Service Manager

Employees worked with

EM
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ELAINE M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, accurate, courteous service
Proactive maintenance with helpful, courteous service representatives!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2015 08:43 AM

Thank you Elaine.

We appreciate the review and the praise.  We're proud to be your dealership.

Michael Southern
Service Manager

Employees worked with

YL
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YIH-SHIUNG L.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Perfect
Great job. No problem waiting for the repair.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2015 09:39 AM

Thank you very much, we appreciat the post and the 5 star review.

Our Car Care Express service means oil changes and more while you wait and we've made a comfortable place to wait while we work on your car.  We're glad you took advantage of our Express Service and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

KR
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KARINA R.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jason in service!
Fantastic Customer service.
Thank you Jason!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/02/2015 02:26 PM

Thank you Karina!

We appreciate the shout-out to Jason, thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JM
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JUSTIN M.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt and Reliable
Great service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/18/2015 03:13 PM

Thank you Justin.

We're glad we could help and we're here for you whenever you need us.  Thank you for choosing our dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

YL
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YIH-SHIUNG L.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfect Job Done
A very pleasant service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/14/2015 03:27 PM

Thank you Yih-Shiung.

We are glad you chose us to service your Tucson.  We appreciate your post and we look forward to seeing you again next visit. 

Michael Southern
Service Manager

Employees worked with

AG
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ALFRED G.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The survey's and constant emails are annoying
Great service, too much emphasis on the survery
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/25/2015 11:29 AM

Thank you Alfred.

We're glad you received great service.  We do want our best customer to particpate in the surveys and in these reviews and we very much appreciate you taking the time to help spread the word about your experience.

Feedback from our customers helps us insure we are providing the highest level of customer service, please forgive us if we or the manufacturer has over-asked for your opinions.  Know that it is only with the intent of better serving you.

We do look forward to serving you again, and we are glad to be your dealership.

Michael Southern
Service Manager

Employees worked with

WW
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WALT W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, professional, reasonable.
Super service, quick, professional, friendly!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/23/2015 08:40 PM

Thank you Walt.

Fast friendly service is what we do here.  With our Car Care Express service, we get you in, get you out, so you can get back to your life. Thank you for choosing us to service your Santa Fe and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

IS
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ISRAEL S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy
I came in for an oil change and was out in less than an hour
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2015 12:47 PM

Thank you Israel.

That is the key to our Car Care Express service.  Get in, get out, and get back to your life.  Oil changes and more, quick and easy.  We thank you for the review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JH
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JEFF H.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick Service - Nice People
Just drove in and they fit me in for an oil change and routine service…no problem!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/06/2015 06:35 PM

Thank you Jeff.

Get in, get out, and get back to your life.  That is the key to our Car Care Express service.  Oil changes and more while you wait.  No appointment needed and we are here to serve you

We appreciate the great review and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

EK
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EUGENE K.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is very service oriented and professional.
Great job from start to finish.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/24/2015 06:53 PM

Thank you Eugene.

We're glad you chose us and we appreciate the great review.

We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

JB
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JOHN B.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest, thorough and a nice place to hang out while waiting
Nice people, no problems!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/10/2015 07:06 PM

Thank you John.

We appreciate the great review.  We built our lounge to be a nice place to spend your time with us, thanks for the seal of approval.  We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional efficient service delivered in a professional manner
Efficient and professional service delivered as promised.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/09/2015 07:39 AM

Thank you for the great post.

Efficient, professional, exactly what we strive to provide all of our customers.  We are glad we could help and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

LR
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LOIS R.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/07/2015 05:19 AM

Thank you Lois.

We appreciate the positive review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

KZ
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KENNETH Z.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience!
Best service and staff of any dealership I have ever dealt with. I highly recommend going here.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/05/2015 02:30 PM

Thank you Kenneth!

We appreciate the great post and are glad we've been your dealership.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

KS
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KAREN S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Always a pleasure doing business with Earnhardt Hyundai.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/29/2014 05:16 PM

Thank you Karen.

It is always a pleasure doing business with you as well.  We look forward to seeing you and your Elantra for many miles to come.  

Thanks again for for the great post.

Michael Southern
Service Manager

Employees worked with

JW
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JAMES W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellant review
I enjoy taking my car into the North Scottsdale Hyndai for service.

I know that they do a good job at what I go there to have done.

That makes me feel good & I trust that my automobile will run as good as when it was made.

That is important to me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2014 08:39 AM

Thank you James, we appreciate the great post and review.

We are happy to provide what is important to you, and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

DH
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DEAN H.
Rio Rico, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great facility, great people, great service
This was my first experience at Earnhardt. I had my Hyundai Elantra in for routine 15,000 mile maintenance. Selected Earnhardt due to proximity to my office and hoped for best. I had one of the best overall experiences ever and I have owned Hyundai's for years! Earnhardt has earned its place as my service provider of choice.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/03/2014 06:09 AM

Thank you Dean for the wonderful post.

We're glad to be your service center and on behalf of our entire team welcome to Earnhardt.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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