Business Solutions

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JASON COBURN

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(637 reviews)
82
Send a Message to JASON

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
love my hyundai
I like my hyundai so much I will not buy any other brand.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/12/2022

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

RS
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Randall S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service on time and done quickly
Service dept. took my car in at the appointment time and finished it in less than an hour. For a car dealer, it was a positive and unexpected experience.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022

Thank you Randall for the amazing review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

LS
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Lanny S.
Scottsdale, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customer Verified Customer
10
Category: Service
pop in charging device for android phone
After follow up by service representive,Mike, I feel problem mios being resolved
Employees worked with

LS
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Lanny S.
Scottsdale, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customer Verified Customer
10
Category: Service
pop in charging device for android phone
After follow up by service representive,Mike, I feel problem mios being resolved

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2021
Service Type: Repair
10
Category: Service
pop in charging device for android phone
did not fix charging device
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/23/2021

Lanny - we'll figure this out.

Enjoy your holidays and we'll catch up after the first of the year.

Michael Southern
Service Manager

Employees worked with

JR
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John R.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service in an emergency
My trunk lid would not stay closed 2 days after I received a recall notice about the trunk latch, so I drove to the dealership and got immediate repairs thanks to Jason the service manager and others in the service department. I was out the door within an hour and a half.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/23/2021

Thank you for the great review and recommendation for Jason Coburn your advisor.  Fantastic timing on the recall notice for your trunk and we're glad Jason was able to get you in, get you out, so you could get back to your life.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

AP
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Alexandros P.
Phoenix, AZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Ricardo and the three managers were not respectful
Unsatisfied with Ricardo's initial attitude of not wanting to fix my car when there is a known problem with the dual clutch and after it was fixed, same rudeness occurred with blaming the Salesforce who do not know and/or do not explain the dual clutch cars.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/14/2021

Alexandros, we're sorry you felt disrespected after your interactions with Ricardo and the sales managers.

We've been together a long time now, with both the Santa Fe and the Tucson and we really do appreciate your business, we're very sorry you left here with any other impression.  Jason Coburn who you worked with this visit, was the original service advisor for your first oil change on the Santa Fe all the way back in 2015, I know he wouldn't have wanted you to leave with any bad feelings.

We really are sorry this wasn't the experience we want to deliver and we'll use this to coach our team members to do better.

If there is anything we can do to help make this visit up to you, please let me know.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Hyundai Service
Service advisor is excellent
Employees worked with

Verified Customer
Scottsdale, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Hyundai Service
Service advisor is excellent

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2021
Service Type: Repair
8
Category: Service
Hyundai Service
Hyundai service at Earnhardt Hyundai North Scottsdale is very good. The waiting area does not have the amenities of other service departments.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/01/2021

Thank you for the positive review and recommendation.

We did have to alter some of our ameneties due to Covid and we look forward to restoring our full compliment when it once again seems safe to do so.  In the meantime, we still offer a comfortable lounge, a kids playroom, coffee, snacks, WiFi and private work areas.  If you feel we're missing something in particular please let any our team know, for our guest who do wait, we want to make your stay with us as comfortable as possible.

Michael Southern
Service Manager

We'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

AD
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Alexandria D.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Super SOUTHERN strikes again!
Michael Southern once again supplying super hero service! Although business is busy and scheduling is backlogged..we still would rather wait for a service appointment from Hyundai-North Scottsdale and Michael (Jason C.), than going to another location for service. Always a great experience dealing with the sales and service team! KUDOS to all...especially Mike S.and squad for delivering top notch service....always!!
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/24/2021

Thank you Alexandria (and Preston) for another fantastic review.

I promise it has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years and miles ahead.  :)

Michael Southern
Service Manager

Employees worked with

CG
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Claudia G.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service/Great People
My service advisor - Jason - is the very best to work with. He keeps me posted about the progress on my vehicle and calls when vehicle is ready. I have taken my vehicle to Earnhardt since I purchased it - with one minor exception - and will purchase my next vehicle from them. Michael Southern and Jason Coburn are the best to work with.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/19/2021

Thank you Claudia for the amazing review and recommendation.

It really has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and (one day) new Hyundai to come.

Michael Southern
Service Manager

Employees worked with

JW
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James W.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The best service anywhere.
The service dept. is great to work with and I have never been surprised with anything that was not needed. The fact that My Tucson is a really good vehicle is the icing on the cake.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/11/2021

Thank you James for the great review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to being here for you and your Tucson for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Phoenix, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Reviewed
Got it done timely
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2021

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
2021 Hyundai Sonata Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Finish the job
This dealer did not rotate my tire or do fluid top off like they said they have accomplished. NEVER trust them.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2021

P.G. this is very curious.  Our technician had clearly noted that he had rotated the tires, so we are at a loss to understand or explain how it could be that he did not.

Your complimentary maintenance plan from Hyundai does cover oil changes and rotations every 7,500 miles and we automatically include that in any of those services we do for you.  

Of course we want to address any unresolved issues from your last visit, and as your closest Hyundai dealer, we do want to be here for you whenever you need us in the future.  This visit's software update and basic service should not have been an issue for you or for us and we're sorry we left you with such misgivings.  We would like to make this right, I will try reaching out to see how we can get our relationship back on track.

We're sorry you had such a poor experience, we'll try to find a path forward for both of us.

Michael Southern
Service Manager

Employees worked with

HW
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Hunter W.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
New key fob
It was great.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JG
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Jonathan G.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always helpful even when they are busy
I am always happy to have my vehicle serviced at a Earnhardt Hyundai in North Scottsdale. The staff and managers are all very helpful. I’m always greeted promptly and everyone in the dealership is courteous and kind.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021

Thank you Jonathan for the wonderful review and recommendation.

It has been our absolute pleasure to be your dealer for sales and service and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

TC
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Teresa C.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change/ Routine Service
Great friendly service as always. Completed service on schedule to include complimentary car wash.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021

Thank you Teresa for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

ST
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Susan T.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Easy and professional
Jason C is always pleasant & helpful
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/30/2021

Thank you Susan for the amazing review and recommendation for Jason Coburn your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

RB
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Ronald B.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Regular service
The service department was ready at my scheduled time. Performed the recommended service and returned my vehicle to me washed and ready to go. I was completely satisfied.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/14/2021

Thank you Ronald for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with

MW
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Marcus W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The attitude of your staff. Exceptional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

LB
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Leonard B.
Winslow, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service Dept
Always get great service here.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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