Verified Customer
P.G. this is very curious. Our technician had clearly noted that he had rotated the tires, so we are at a loss to understand or explain how it could be that he did not.
Your complimentary maintenance plan from Hyundai does cover oil changes and rotations every 7,500 miles and we automatically include that in any of those services we do for you.
Of course we want to address any unresolved issues from your last visit, and as your closest Hyundai dealer, we do want to be here for you whenever you need us in the future. This visit's software update and basic service should not have been an issue for you or for us and we're sorry we left you with such misgivings. We would like to make this right, I will try reaching out to see how we can get our relationship back on track.
We're sorry you had such a poor experience, we'll try to find a path forward for both of us.
Michael Southern
Service Manager
Verified Customer
We are sorry that we were unable to warranty your damaged key fob, and also sorry that your extended warranty would not cover it either.
Unfortunately Hyundai keyfobs are not waterproof and damage from water submersion is outside the manufacturers control.
You are welcome to review our findings with your hometown dealer in Temecula California.
Michael Southern
Service Manager
Verified Customer
John, sorry for the inconvienence, I asure you the oil change was done. I appreciate your understanding. Thank you, Nazy
Verified Customer
Lanny - we'll figure this out.
Enjoy your holidays and we'll catch up after the first of the year.
Michael Southern
Service Manager
Verified Customer
Alexandros, we're sorry you felt disrespected after your interactions with Ricardo and the sales managers.
We've been together a long time now, with both the Santa Fe and the Tucson and we really do appreciate your business, we're very sorry you left here with any other impression. Jason Coburn who you worked with this visit, was the original service advisor for your first oil change on the Santa Fe all the way back in 2015, I know he wouldn't have wanted you to leave with any bad feelings.
We really are sorry this wasn't the experience we want to deliver and we'll use this to coach our team members to do better.
If there is anything we can do to help make this visit up to you, please let me know.
Michael Southern
Service Manager
Verified Customer
John, sorry the paint touchup was over looked, I will personally make sure you are taken care of.
Thank you, Nazy
Verified Customer
We're sorry and we're working on our phone capacity.
This really should be an exception and not the rule we'll keep working at it and we sincerely hope you next visit is much, much smoother.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback and so sorry for the confusion - our shuttle policy has long been if you'll come to us, we'll come to you.
There is no 1.3 miles outside our range, please feel free to use this service whenever you need.
Michael Southern
Service Manager
Verified Customer
Cheap muffins and stale popcorn smell?
We are sorry you feel we are underperforming in our amenities areas.
Currently, our pastries are delivered twice daily from a local bakery so that both our morning and afternoon guest can treat themselves, your comments suggest we may need to explore if we need to increase the frequency.
Our popcorn is popped fresh throughout the day as needed, but at 9am when your car was done it could have been about 2 hours old we may need to explore the frequency we change it out as well.
We are however a Hyundai Dealer, a while we are much better at selling and servicing cars, we will consider your comments as we look to improve our amenities and customer comforts.
By the way, how was your oil change?
Michael Southern
Service Manager
Verified Customer
Thank you for your feedback.
As this was your first visit information regarding the pre-paid maintenance plan you purchased where you bought your Accent was not already in our system. We have added that information to help with future visit and hope one day, we'll become your dealer of choice.
We do appreciate the feedback and look forward to seeing you and your Accent again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for your feedback.
From our side, an oil change, a recall, and replacing your battery before it left you stranded, all in under an hour while you waited seems like a pretty good visit.
We are interested in learning what was not good and why not recommended and perhaps we could find a way to serve you differently in the future.
We've serviced both of your Sonatas going back over 5 years now, whatever your disatisfaction stemmed from this visit, please let us know, we will certainly try to make it right.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review and recommendation.
We did have to alter some of our ameneties due to Covid and we look forward to restoring our full compliment when it once again seems safe to do so. In the meantime, we still offer a comfortable lounge, a kids playroom, coffee, snacks, WiFi and private work areas. If you feel we're missing something in particular please let any our team know, for our guest who do wait, we want to make your stay with us as comfortable as possible.
Michael Southern
Service Manager
We'll look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review and recommendation.
We are happy to be your dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you James.
We are glad we could confirm that your Sonata has the very latest and greatest software for your DCT transmission. We're here for you whenever you need us and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you Martin for the wonderful review.
Usually on Saturday we can make special accomodations when needed, let us know next time and we'll be prepared. We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
We are happy to be your Hyundai dealer and we'll look forward to earning that 5th star next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for the postive review and recommendation.
We're glad that Doug Bjarko was able to come through on the parts and get you back on the road swiftly. Thank you for choosing us and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review and recommendation.
We are happy to be your Hyundai deal and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback.
I did not see any charges on your recent invoice, but we would be happy to discuss further if there is a way we could help you beyond recalls. In fact, going back as far as your first visit in 2014 I do not see a single instance where we have ever charged you any amount for anything we've done on your car.
We do strive to remain competitive in our market, and if you have specific needs or questions we're happy to help.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
We are happy to be your Hybrid dealer and Jason Coburn your advisor will contact you directly to review any outstanding concerns you may have.
Michael Southern
Service Manager
