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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / JASON COBURN
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JASON COBURN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(637 reviews)
82

Reviews of JASON COBURN

Verified Customer
Scottsdale, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customerVerified Customer
Category: Service
Make things right
Addressed all issues and concerns
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/10/2021
Service Type: Repair
Category: Service
Poor communication
The service department does not answer the phone or return calls
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2021 03:26 PM

We're sorry and we're working on our phone capacity.

This really should be an exception and not the rule we'll keep working at it and we sincerely hope you next visit is much, much smoother.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
BG
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Bharath G.
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I really like the service at this dealership,
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/04/2021 10:27 AM

Thank you Bharath.

We really like being your service center as well.  We look forward to being here for you for many more miles ahead.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai
Great service and efficient.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/25/2019 10:59 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and good service
Good service
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:48 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
verified customerVerified Customer
Category: Service
Jason was great!!
Jason was great. Have nothing bad to say about his service and courteous manner. Had some confusion about the shuttle service but it was clarified and sorted by Jason. Quick service. Got me in early. Thank you! No A/C in the heat is no fun!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2019
Service Type: Maintenance
Category: Service
Disappointing
Decent updated details over the phone. Poor customer service regarding courtesy car ride from dealership home.
1.3 miles outside the range and that service was denied to my husband.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/01/2019 04:29 PM

Thank you for the feedback and so sorry for the confusion - our shuttle policy has long been if you'll come to us, we'll come to you.

There is no 1.3 miles outside our range, please feel free to use this service whenever you need.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
the free cheap muffins and stale popcorn smell?
you have the resources to be great but are not executing it in the slightest.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/11/2018 10:17 AM

Cheap muffins and stale popcorn smell?

We are sorry you feel we are underperforming in our amenities areas.

Currently, our pastries are delivered twice daily from a local bakery so that both our morning and afternoon guest can treat themselves, your comments suggest we may need to explore if we need to increase the frequency.

Our popcorn is popped fresh throughout the day as needed, but at 9am when your car was done it could have been about 2 hours old we may need to explore the frequency we change it out as well.

We are however a Hyundai Dealer, a while we are much better at selling and servicing cars, we will consider your comments as we look to improve our amenities and customer comforts.

By the way, how was your oil change?

Michael Southern
Service Manager



Employees worked with
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JASON COBURN
Verified Customer
Tempe, AZ
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
N/a
N/a
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/21/2017 07:44 AM

Thank you for the positive review.

N/a
N/a

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
AR
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ALAN R.
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Genesis Service
The entire experience was done well. Timely, friendly, snack bar and coffee top it off
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/10/2017 07:25 AM

Thank you for the 5-star review.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
EL
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Edwin L.
Fountain Hills, AZ
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not recommend
Not good
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/20/2017 01:08 PM

Thank you for your feedback.

From our side, an oil change, a recall, and replacing your battery before it left you stranded, all in under an hour while you waited seems like a pretty good visit.

We are interested in learning what was not good and why not recommended and perhaps we could find a way to serve you differently in the future.

We've serviced both of your Sonatas going back over 5 years now, whatever your disatisfaction stemmed from this visit, please let us know, we will certainly try to make it right.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
TM
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Tony M.
Wildomar, CA
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service bad attitude and priced wrong and poor timing
Never
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/02/2017 10:45 AM

We are sorry that we were unable to warranty your damaged key fob, and also sorry that your extended warranty would not cover it either.

Unfortunately Hyundai keyfobs are not waterproof and damage from water submersion is outside the manufacturers control. 

You are welcome to review our findings with your hometown dealer in Temecula California.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
MD
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Margaret D.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales lies....Service Reality
The discrepancy between what we were told about maintenance contract and reality....a year later....is a turn-off.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/17/2017 08:43 AM

Thank you for the feedback.

We will pass on your comments regarding your maintenance contract for additional review.  These contracts explain exactly what is ad what is not covered and we are sorry for the confusion during this last visit.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
SD
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Sari D.
Glendale, AZ
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service department is great...They go above and beyond to take care of my services needs. Your sales staff is a different story.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/07/2016 09:47 AM

Thank you for the positive service review.

We have been happy to be your dealership and when you do need sales help, please let our service department assist you.  We are a team and we'll work together to help you accomplish all of your vehicle goals.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
RB
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Ronald B.
Sedona, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Regular service
The service department was ready at my scheduled time. Performed the recommended service and returned my vehicle to me washed and ready to go. I was completely satisfied.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/14/2021 08:51 AM

Thank you Ronald for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
MW
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Marcus W.
Scottsdale, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The attitude of your staff. Exceptional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
LB
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Leonard B.
Winslow, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service Dept
Always get great service here.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:51 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
JK
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John K.
Scottsdale, AZ
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Service
reassesment
Issue was not service related but service jumped on the problem right away. Satisfied.
Recommended
Employees worked with
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JASON COBURN
JB
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Joanne B.
Scottsdale, AZ
2009 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best car dealership I’ve ever been in. Staff are amazing and I’ve been coming here for 10 years now
Service Manager and all the staff are the best I’ve ever seen. I’ve been coming here for 10 years and would never go anywhere else.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 10:05 AM

Thank you for the amazing review and recommendation.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The clean facility and the care provided.
Can't say enough good things about the Hyundai dealership on FLW.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 10:06 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Whiteriver, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
Incomplete Work - ReScore Review
After my initial review, Nazy called me and explained the situation. She assured me that everything were done and she even offered to reset the oil change setting for me.
Nazy is really awesome.
Recommended
Employees worked with
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JASON COBURN
Verified Customer
Whiteriver, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
Incomplete Work - ReScore Review
After my initial review, Nazy called me and explained the situation. She assured me that everything were done and she even offered to reset the oil change setting for me.
Nazy is really awesome.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2021
Service Type: Repair
Category: Service
Incomplete Work
Had an oil change but they did not reset the setting and put new sticker. This made me doubt if they even did the oil change
Recommended
NAZY H. from Earnhardt Hyundai North Scottsdale responded on 06/30/2021 12:52 PM

John, sorry for the inconvienence, I asure you the oil change was done. I appreciate your understanding. Thank you, Nazy 

Employees worked with
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JASON COBURN
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