JG

JOHN J GROSSO

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

DC
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Donna C.
Bay Shore, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
verified customerVerified Customer
Category: Service
Service
John Grosso reached out to me immediately to resolve any problems with my vehicle excellent customer service and gave me a great laugh job well done thank you
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Not so great
My time is valuable as I work full time the sign says they get 159.00 an hour flat rate well I was made to wait over an hour for loaner car that was scheduled weeks in advanced so my fee is 159.00 for the hour I waited also the main issue paint on hatchback not looked at or repaired
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 04/15/2021 03:13 PM

Mrs, Casey the service department is reviewing your service visit once we speak to all parties we will be in touch to review your concerns. 

Employees worked with

Verified Customer
West Babylon, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good reliable service
Employees are polite, thorough and courteous.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 04/13/2021 10:22 AM

Helena, thank you for taking the time to provide feedback on your recent visit to Atlantic Hyundai please continue to work with John Grosso for all of you future repairs. 

Employees worked with

Verified Customer
Bohemia, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
service was quick check in quick return of my car people were friendly
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/10/2021 12:28 PM

Thank you for the great feedback! Atlantic hyundai is so glad to know that John provided you with 5 star service. We appreciate your feedback and hope to continue to provide you with 5 star service. 

Employees worked with

Verified Customer
Massapequa, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I always have a great service experience
I have been taking my 2011 Sonta back to the dealer since I bought it 10 years ago. And I have had a great experience with all the service advisors at the Atlantic Hyundai service. They very helpful and knowledgeable.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 04/08/2021 04:03 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with

AR
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Arnold R.
Amityville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was Seamless
This is a great business
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 04/06/2021 01:38 PM

Mr, Rice thank you for taking the time to provide feedback on your service experience with John Grosso. Please continue to work with John for all of your future service needs. 

Employees worked with

FS
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Fernando S.
Bay Shore, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
No
No explanation of service on the car
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/05/2021 11:07 AM

Fernando,

Thank you for taking the time to complete our survey, I apologize about the inconvenience. I will be contacting you regarding your recent visit. 

Employees worked with

JS
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Judy S.
Babylon, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customerVerified Customer
Category: Service
Customer service
Erica followed up truly concerned with my last visit. After reviewing the circumstances she offered very acceptable reolutions moving forward . She was professional and tried hard to retain my confidence moving forward.
Recommended
Employees worked with

Verified Customer
Bohemia, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service all work done right
good service -work done correctly the first time courteous staff
Recommended
ERIKA D. from Atlantic Hyundai responded on 04/05/2021 05:36 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with

NA
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Nancy A.
Seaford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Took my 2 daughter’s Elantras to get service I was very happy with the service and Gina B. and John were very helpful and friendly, that’s why we keep coming back. Thank you guys!!!
Recommended
VICTORIA V. from Atlantic Hyundai responded on 04/05/2021 04:07 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with

JP
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Joseph P.
Bay Shore, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The service was done in timely manner. All personel were friendly and car returned washed and shiney
Recommended
ERIKA D. from Atlantic Hyundai responded on 04/03/2021 05:29 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with

JS
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Judy S.
Babylon, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customerVerified Customer
Category: Service
Customer service
Erica followed up truly concerned with my last visit. After reviewing the circumstances she offered very acceptable reolutions moving forward . She was professional and tried hard to retain my confidence moving forward.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2021
Service Type: Maintenance
Category: Service
Recent visit
I left with my tires inflated to 60!! I was told I would have to wait to have it looked at. After an 860.00 repair I kept calling until I was told I could bring it right back.,I’m very concerned about safety and attention to detail
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/31/2021 12:48 PM

Judy, 

Thank you for taking the time to speak with John. We apologize about the inconvenience. Thank you for being patient with us and understanding 

Employees worked with

MR
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Michael R.
New Hyde Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealing with service manager John Grosso, a pleasure
John Grosso is very easy to discuss issues with and always goes a step above to remedy any situation
Recommended
VICTORIA V. from Atlantic Hyundai responded on 04/01/2021 05:24 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with

RL
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Robert L.
West Babylon, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
reliable, fast , professional
John Grosso and his technicians always provide reliable and professional service. I prefer to take my car here because I'm confident with them taking care of my cars needs! Thank you as always!
Recommended
ERIKA D. from Atlantic Hyundai responded on 03/26/2021 10:11 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with

MK
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Michael K.
Queens, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Maintenance
Category: Service
ABIGAIL L. from Atlantic Hyundai responded on 03/23/2021 08:58 AM

Michael,

Thank you for taking the time to complete our survey. I apologize about the inconveneince we have caused. We will be contacting you regarding your recent visit

Employees worked with

OC
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Oronzo C.
Farmingville, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Repair
Category: Service
ERIKA D. from Atlantic Hyundai responded on 03/23/2021 08:17 AM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit 

 

Employees worked with

CG
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Cheryl G.
Holbrook, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a pleasure
As always John Grosso went above and beyond to make sure that our service experience was without stress or frustration! He takes the time to explain and prioritize work for us!
Recommended
ERIKA D. from Atlantic Hyundai responded on 03/17/2021 01:15 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with

AJ
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Anthony J.
Shirley, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customerVerified Customer
Category: Service
Great place to get car serviced
Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. Hopefully cookies and coffee will be back soon. But all in all it’s a good spot to service.
Recommended
Employees worked with

Verified Customer
Baldwin, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 03/11/2021 03:35 PM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit 
Employees worked with

Verified Customer
Richmond Hill, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customerVerified Customer
Category: Service
Service Specific Review
Thank you Service Team.
Recommended
Employees worked with

AJ
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Anthony J.
Shirley, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customerVerified Customer
Category: Service
Great place to get car serviced
Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. Hopefully cookies and coffee will be back soon. But all in all it’s a good spot to service.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2021
Service Type: Maintenance
Category: Service
Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. There used to be coffee and cookies but I guess with the new regulations that’s no longer possible. But all in all it’s a good spot to service.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 03/12/2021 07:38 AM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business.  Please continue to work with John Grosso for all of your future service needs.

ERIKA D. from Atlantic Hyundai responded on 03/12/2021 07:51 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
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