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JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

RS
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Ronald S.
East Patchogue, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No comments
No comments
Not Recommended
John G. from Atlantic Hyundai responded on 10/12/2016 09:52 AM

Ronald,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
KB
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Kevin B.
Massapequa Park, NY
2009 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nys inspection
See my comments on previous page
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/12/2016 01:08 PM

Kevin, nice speaking with you today, Atlantic Hyundai looks forward to working with you for all of your future repairs on your new 2017 Sonata. Please continue to work with John Grosso for all of your service needs.

Employees worked with
JG
JOHN J GROSSO
KD
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Kathleen D.
Amityville, NY
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Worst service place
It is such a shame that I love my car so much because having to take it to the Hyundai service shop for something as simple as an oil change is the worst experience ever. They always find something else Wrong with the car and it takes forever! My car magically had a safety recall on it that needed to be done immediately yet I was never notified about the recall until I took it upon myself to bring it in. It's so unprofessional how some of the service employees are. If I didn't love my car so much this would be my last time dealing with them.
Not Recommended
John G. from Atlantic Hyundai responded on 10/05/2016 05:21 AM

KATHLEEN,

IM SORRY YOU HAD A BAD EXPERIENCE WITH THE SERVICE DEPARTMENT. I STRIVE FOR 5 STARS AND NOT SURE WHERE I FELL SHORT. YOUR FEEDBACK IS VERY IMPORTANT TO ME AND I APPRECIATE YOU INFO.

Employees worked with
JG
JOHN J GROSSO
WS
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William S.
Central Islip, NY
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
lack of confidence
Not sure everything was done.
Not Recommended
John G. from Atlantic Hyundai responded on 09/30/2016 04:03 AM

WILLIAM, THANK YOU FOR YOUR FEEDBACK. I CAN ONLY APOLOGIZE AGAIN FOR YOUR EXPERIENCE. PLEASE REACH OUT TO ME IN THE FUTURE FOR ALL YOUR SERVICE NEEDS. THANK YOU AGAIN

Employees worked with
JG
JOHN J GROSSO
Verified Customer
2015 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Well unfortunately they have not fixed my problem
Not Recommended
John G. from Atlantic Hyundai responded on 09/28/2016 05:47 AM

LYNN, THANK YOU FOR A GOOD REVIEW. I STRIVE FOR 5 STARS. SO IF THERES ANY THING IN THE FUTURE I CAN HELP WITH , PLEASE DONT HESITATE TO REACH OUT.. THANK YOU AGAIN

Employees worked with
JG
JOHN J GROSSO
MB
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Maryjo B.
Mount Sinai, NY
2016 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Sales was terrific, service..... not so much.
That is why I gave it a 3 instead of a 5
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/26/2016 03:55 PM

Maryjo, Atlantic Hyundai would like to apologize for your concerns during your last service visit. Your service visit is under review please. We will be in touch with you to speak about your concerns.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Islip, NY
2011 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/15/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Careless attitude toward customer.
I will only return in cases of recalls and power train coverage.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/23/2016 03:29 PM

Victoria, please accept Atlantic Hyundai apologies for the inconvenience you may have experienced during your last service visit. Please continue to work with John Grosso for all future service needs.

Employees worked with
JG
JOHN J GROSSO
TW
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Thaddeus W.
Massapequa, NY
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/14/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Atlantic Hyundai -- Sloooow Service -- Will not use for maintenance
I had to wait 4 1/2 hours for an oil change and inspection. I will not use in the future for vehicle maintenance.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/23/2016 03:27 PM

Thaddeus, Atlantic Hyundai would like to apologize for the inconvenience you experienced during your last service visit. We offer many different options for our customers during there visit ie shuttle and rental service please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
KM
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Kimberly M.
West Babylon, NY
2015 Hyundai Sonata Hyb
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Needs better and faster service
If you have an appointment you should t have to wait 2 hours for an oil change
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/09/2016 09:24 AM

Kimberly, thank you for taking the time to provide feedback on your last service visit, please continue to work with John Grosso for all of your future service needs. Please contact me directly at 631-587-2470 ext 318 to review your concerns.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Brentwood, NY
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The wait time and lack of communication
Like I've said before. I waited almost 5 hours for service. I would have appreciated if someone told me that I should have some pick me up because it will take long.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/06/2016 03:33 PM

Angela, Atlantic Hyundai appreciates your business, thank you for taking the time to provide feedback on your last service experience please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CH
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Cristina H.
Bay Shore, NY
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/27/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Not America's Best Warranty
Dominic was nice and answered the questions I had, I had no problem with him. My issue with the service is that a superficial dent voided my warranty when it came to working on my airbag module. It's hard to understand how my car has passed four inspections with no problems, but I'd be forced to go through insurance or out of pocket for this service. Again, Dominic was a nice advisor and explained things, I just think the overall customer service was lacking especially since the Hyundai warranties are labeled as America's Best.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/30/2016 03:03 PM

Cristina, Atlantic Hyundai appreciates your feedback on your last service visit, the dealer can only provide warranty coverage to a customer for defects on factory workmanship, we apologize that Atlantic couldn't perform a warranty repair on this system of you. Please continue to work with Dominic Knecht for all of your future service needs.

Employees worked with
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JOHN J GROSSO
CB
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Charles B.
West Islip, NY
2009 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/23/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
service
communication was poor, they had my car for over a week and I had o call e the status
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/26/2016 05:47 AM

Charles, Atlantic Hyundai would like to apologizes for the lack of communication on the past service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
LB
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Linda B.
Deer Park, NY
2010 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
NOTHING
I WILL NOT COME BACK HERE AGAIN.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/26/2016 07:27 AM

Linda, Atlantic Hyundai would like to aplogize for the inconveinence you experienced during your last service visit, Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
FO
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FRANK O.
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/06/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Feeling like an un valued customer
My experience was normal as usual I was greeted at the entrance and then lead to the service writer I had a 915 appointment I arrived there a little before nine. The reason I am most displeased about is I didn't get out of the dealership until 140, I had to ask the service writer what the status of my car was and when he looked it up after asking me my name he looked up and said The car was just done and he would send the paperwork over to the cashier and for me to go there and wait for it when I went to the cashier I noticed my repair order was under roughly about five repair orders when I paid and looked at my paper work I notice a time stamp set 11 AM which means I waited there over 2 1/2 hours without needing to needless to say I was very unhappy
Not Recommended
Employees worked with
JG
JOHN J GROSSO
JB
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Joseph B.
Lindenhurst, NY
2008 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/05/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
later
later
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/08/2016 08:37 AM

Joseph, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Seaford, NY
2012 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/03/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Bad experience
Terrible communication. Told would receive a loaner and did not. Car brought in late Tuesday and did not get back till Monday. Car was finished Friday and never contacted.
Not Recommended
Employees worked with
JG
JOHN J GROSSO
Verified Customer
Islip, NY
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/31/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
terrible
rather pay jiffy lube then wait 3 plus hours for express oil change
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/02/2016 11:11 AM

Vincent, Atlantic Hyundai appreciates your business, thank you for taking the time to provide feedback on your last service, we would like to apologizes for the excessive time in which it took to complete the repairs please continue to work with John Grosso for all of your future service needs.  

Employees worked with
JG
JOHN J GROSSO
DJ
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DENISE J.
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/27/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
service ok / wait time stinks
wait time with appt. is terrible..the person delivering my car almost hit a woman and was rude to me..
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/29/2016 07:56 AM

Denise, Atlantic Hyundai would like to apologize for the extended wait time you experienced during your last service visit, The manufacture releases many different recalls on the Hyundai brand unfortunately some safety recalls take more times then others, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JC
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Joseph C.
Smithtown, NY
2010 HYUNDAI SANTA FE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2016
verified customer Verified Customer
Category: Service
After six years I've had it with this dealership
Have nothing good to say, but you people have a bad way of appreciating dedicated customers like myself after using your since I purchased my Hyundai in 2010. You just lost a sucker! Trying to sell me services I did not need. I had your suggestions for certain parts verified by two other mechanics and guess what? I was correct in refusing you because I did not need the three items Atlantic claimed I needed, crooks!!!
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/27/2016 03:24 PM

Joseph, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai provides a multipoint inspection for all of our customer's on each service visit. All recommendations are given to our customer to provide future service needs.

Employees worked with
JG
JOHN J GROSSO
SF
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STEVEN F.
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor Customer service
Everyone should be made to feel their business is appreciated.
Not Recommended
Employees worked with
JG
JOHN J GROSSO
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