JG

JOHN J GROSSO

Atlantic Hyundai

Overall Rating

4.6

(874 reviews)

71

Reviews of JOHN J GROSSO

AB

Albert B.

Oakdale, NY

2011 HYUNDAI EQUUS

06/01/2015

Service Type: Repair

Verified Customer

Category: Service

Satisfied my issue

A sound (I thought from the front wheel) after Honda service caused concern. However, John Grosso had the car picked up again and the problem corrected.

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/02/2015 05:54 AM

Ms,Breig Thank you for taking the time to provide feedback on your last service visit. Sorry for the inconvenience of returning to address the noise when driving. Please continue to work with John Grosso for all future service needs. Atlantic Hyundai appreciates your business.

Employees worked with

GM

GERALD M.

East Moriches, NY

2011 Hyundai Sonata

05/21/2015

Service Type: Maintenance

Verified Customer

Category: Service

I have nothing more to say.

good bye

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/22/2015 04:36 AM

Gerald, Thank you for taking time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please feel free to continue to work with John Grosso for all future service needs.

Employees worked with

Verified Customer

West Islip, NY

2014 Hyundai Elantra

05/13/2015

Service Type: Repair

Verified Customer

Category: Service

fast, professional curteous staff.

my "MAJOR" issue is the price of "ALL" work down ...The dealership is way overpriced. I was charged $160 for a wheel alignment and was given a price of $65 from a reputable service station outside. Also, i was in for my "first" "WARRENTY COVERED" free oil change and was charged $13.50 or so for the oil !!! why ?????????

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/14/2015 06:44 AM

James, Nice speaking with you today, Thank you for taking the time. Feel free to continue to work with John Grosso for all of your future service needs. Atlantic Hyundai appreciates your business.

Employees worked with

PS

PAMELA S.

Lindenhurst, NY

2012 Hyundai Tucson

05/10/2015

Service Type: Repair

Verified Customer

Category: Service

Great Service

Had a great experience at the service department at Atlantic Hyundai. Everyone was very professional, all time commitments were met and the service was excellent!

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/11/2015 04:55 AM

Pamela, Thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business please feel free to continue to work with John Grosso for all future service needs.

Employees worked with

Verified Customer

North Babylon, NY

2009 HYUNDAI SONATA

04/18/2015

Service Type: Maintenance

Verified Customer

Category: Service

Good, but not great yet!!

Hyundai is known for it's ability to provide a quality auto at a fair price. The service dept. works hard to keep your car in top working condition. Service adviser John Grosso has always helped me to maintain my vehicles "without breaking the bank". In some instances, the prices quoted are quite high leading your customers to consider alternatives. So, lowering service prices and creating better traffic access in the parking areas would be appreciated.

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 04/20/2015 04:52 AM

Robert, thank you for taking the time to provide feedback on your service we are always looking to improve our customer's experience.
Please feel free to work with John Grosso for all future service needs.

Employees worked with

KJ

KERRY J.

North Babylon, NY

2013 Hyundai Elantra

04/15/2015

Service Type: Maintenance

Verified Customer

Category: Service

Headache

Went into service for an oil change. Came out with a damaged vehicle. They take pictures when the car comes in - which is great
Because the damage wasn't there when they recived the car. Nobody informed me they damaged it though. They proceeded to fix it, but created one issue after another and I ended up going back 4-5 times

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 04/18/2015 05:51 AM

Kerry, Atlantic apologizes for the inconvenience, I am glad we were able to address all of these issues before you left on your trip. We have enjoyed our relationship over the last several years please feel free to work with John Grosso for any future concerns.

Employees worked with

GL

GERRY L.

Bronx, NY

2012 Hyundai Sonata

03/25/2015

Service Type: Repair

Verified Customer

Category: Service

OUTSTANDING CUSTOMER SERVICE

Consistently outstanding service is ALWAYS provided at Atlantic Hyundai. Particularly from John Grasso in Service & Jason in Sales; their service rank as STELLAR!!!

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 03/26/2015 03:35 PM

Gerry, Thank you for taking the time to provide feedback on your last service visit. Please feel free to work with John Grosso for any future service needs. Atlantic Hyundai appreciates your business.

Employees worked with

FM

FREDERICK M.

West Babylon, NY

2013 Hyundai Elantra

03/19/2015

Service Type: Repair

Verified Customer

Category: Service

customer service

very happy.

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 03/26/2015 03:14 PM

Mr. Montalto thank you for your feedback Atlantic appreciates your business.

Employees worked with

PN

Philip N.

Islip, NY

2012 HYUNDAI SONATA

03/18/2015

Verified Customer

Category: Service

Everyone I dealt with was top notch from Tim Turnbull to John Grosso to the people moving cars- very well trained.

Excellent

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 03/19/2015 03:11 PM

Mr. Nolan, Thank you for taking the time to provide us feedback from your last service visit. Please feel free to work with John Grosso for all of your future service needs. Atlantic Hyundai appreciates your business.

Employees worked with

BB

BERNADETTE B.

North Babylon, NY

2012 Hyundai Santa Fe

03/17/2015

Service Type: Repair

Verified Customer

Category: Service

Great service

Fantastic at all aspects. They are there for all your needs.

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 03/18/2015 08:45 AM

Bernadette, Atlantic Hyundai appreciates you taking the time to provide us the feedback from your last service visit. Please feel free
to work with John Grosso for any future service needs.

Employees worked with

MG

Marsha G.

Holbrook, NY

2011 HYUNDAI SANTA FE

03/16/2015

Verified Customer

Category: Service

Service Advisor- John

His patience and knowledge is outstanding.
He makes you feel at home.

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 03/16/2015 11:49 AM

Marsha, Thank you for taking the time to provide feedback on your last service visit. Please feel free to continue to work with John Grosso for all future service needs.

Employees worked with

Verified Customer

Copiague, NY

2013 Hyundai Elantra

03/12/2015

Service Type: Maintenance

Verified Customer

Category: Service

Friendly staff

This particular day had an appointment and waited 3.5 hours for an inspection,oil change,and 4 wheel alignment . Not good .

Recommended

Employees worked with

SA

SHEILA A.

Huntington, NY

2014 Hyundai Sonata

03/10/2015

Service Type: Maintenance

Verified Customer

Category: Service

Great staff

The staff is attentive and professional at all times.

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 03/12/2015 05:26 AM

Sheila, Thank you for taking the time to provide feedback from your last service visit. Please feel free to continue to work with John Grosso and our service staff.

Employees worked with

RR

ROLAND R.

Oakdale, NY

2014 Hyundai Santa Fe

03/05/2015

Service Type: Maintenance

Verified Customer

Category: Service

the employees. extremly helpful

execellant service quick and very professional

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 03/12/2015 05:31 AM

Roland, Thank you for taking the time to respond, Atlantic Service appreciates your feedback on your experience with service. Please feel free to continue to work with John Grosso and our service staff for all future needs.

Employees worked with

KB

KAREN B.

Hauppauge, NY

2009 Hyundai Sonata

02/17/2015

Service Type: Repair

Verified Customer

Category: Service

Service Feedback

I would have given a 5 star rating however, it was almost impossible to reach my service rep by phone. Everything else was great!

Recommended

Employees worked with

RC

Robert C.

Coram, NY

2012 HYUNDAI ELANTRA

01/20/2015

Verified Customer

Category: Service

Great Service

Atlantic's service department is always prompt and efficient. They always perform the services that I request and do a great job informing me of other services which may be needed.

Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 01/20/2015 12:41 PM

Thank you for taking the time to write your review!! We look forward to servicing your vehicle again.

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

WG

WAYNE G.

Farmingdale, NY

2015 Hyundai Genesis

01/19/2015

Service Type: Maintenance

Verified Customer

Category: Service

oil change

Done on time and done wright.

Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 01/20/2015 12:42 PM

Wayne,
Thanks for taking the time to write your review, we look forward to seeing you again.

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

RT

ROBERT T.

Ronkonkoma, NY

2013 Hyundai Santa Fe

12/29/2014

Service Type: Repair

Verified Customer

Category: Service

Santa Fe

Swift, courteous , attentive service, John Grosso great advisor

Recommended

Employees worked with

JB

Jaclyn B.

Smithtown, NY

2011 HYUNDAI SONATA

12/02/2014

Service Type: Repair

Verified Customer

Category: Service

Always a pleasure!

John Grosso is the best!!! Whenever I have a car issue I always bring it to him. He's very responsive with phone calls and follow ups.

EXCELLENT EXPERIENCE!

Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 12/05/2014 06:52 AM

I'll let John Grosso know the remarks you left for him. Thanks for the feedback we look forward to seeing you again.

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

CM

CAROL M.

West Islip, NY

2010 Hyundai Elantra

11/25/2014

Service Type: Repair

Verified Customer

Category: Service

close to my home

was very crowed, wanted a cup of tea but was afraid to get up and get one that my seat would be gone and im disabled, was quicker then i thought which was good

Recommended

Employees worked with

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