JG

JOHN J GROSSO

Atlantic Hyundai

Overall Rating

4.6

(874 reviews)

71

Reviews of JOHN J GROSSO

Verified Customer

West Islip, NY

2010 Hyundai Santa Fe

03/10/2017

Service Type: Repair

Verified Customer

Category: Service

Over sale

Everytime you go for a routine maintenance for your car, they try to push you to change or fix a car part. Since I'm not a professional mechanic, I rely on the service advisor for his experience. I don't have thousands of dollars to spend on my car on every visit. I went to my local mechanic and they said my car is fine and I don't have to change anything on my car. That's the reason I don't like to go to your service repair shop.

Not Recommended

JOHN J G. from Atlantic Hyundai responded on 03/10/2017 04:23 AM

MR KUPER , IM SORRY YOU FEEL UPSET WITH THE WAY WE HANDLE THINGS HERE. MY SERVICE TECHNICIANS ARE TRAINED FREQUENTLY AND WILL ADVISE YOU WHEN SOMETHING IS NEEDED ON YOUR CAR.

Employees worked with

PD

Patricia D.

Kings Park, NY

2011 Hyundai Sonata

ReScore Review™

03/08/2017

Verified Customer

Category: Service

Manager friendly and knowlegeable comfortable waiting room

Car runs real good now

Recommended

Original Review

01/07/2017

Service Type: Repair

Category: Service

Waiting area is comfortable

Managers r friendly but vehicle svc questionable

Not Recommended

JOHN J G. from Atlantic Hyundai responded on 01/13/2017 04:47 AM

PATRICIA, IM SORRY TO HEAR ABOUT THE WATER LEAK. PLEASE REACH OUT AT YOUR EARLIEST CONVIENCE SO I CAN SCHEDULE THE REPAIR TO BE COMPLETED

Employees worked with

PK

Peter K.

Deer Park, NY

2008 Hyundai Accent

12/27/2016

Service Type: Repair

Verified Customer

Category: Service

Recall undercoating

Had 1030 appt. It took hours for the car to be
Serviced

Not Recommended

JOHN J G. from Atlantic Hyundai responded on 12/27/2016 12:32 PM

PETER, IM SORRY YOU FEEL YOU WERE HERE TO LONG. WE ALWAYS TRY TO COMPLETE EVERYONES CAR IN A TIMELY MATTER. THE ALARM HELD US UP ALITTLE BIT AND IM SORRY. PLEASE AACEPT MY APOLOGY.

Employees worked with

GD

Grant D.

Islip, NY

2015 Hyundai Genesis

12/18/2016

Service Type: Maintenance

Verified Customer

Category: Service

Shiny New Name, Same Mediocre Performance

I have a 2015 Hyundai Genesis. Every time I bring my car in for routine maintenance, like an oil change, there is an issue. Today I sat in a line of cars, at 930 AM on a Saturday, for fifteen minutes before I was able to pull my car into a lane to be checked in for service. At check-in they couldn't find my appointment on their check-in sheet and the tech insinuated that I had made a mistake or that I didn't actually have an appointment. Once I went in to see the service consultant I was directed to an empty desk and I was told to wait for John Grosso. John was nowhere to be found initially but showed up after less than five minutes when he told me, "I'll be right with you buddy." Then he disappeared again. Another service consultant saw that I was growing frustrated and called me over to let me sign off on the authorization to change my oil. This is a small hiccup, but the last time I dropped my car off for an oil change, they kept my car for 2 days before I could get it back. I have owned many different car brands as I tend to lease for 2 or 3 years at a time. I've owned Acura, BMW, Ford, Honda, Lexus and Toyota and I've always had my car serviced at the dealership. I've never before experienced the lack of courtesy, respect and common sense like I've encountered at Atlantic Hyundai. I feel I was more valued as a customer when I had a $20k Civic than I am now that I have a $50k Genesis. Hyundai should really do something about the service at this dealership if they expect to have success going forward with their Genesis brand and the new G80 and G90.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 12/21/2016 05:34 AM

Mr, Davis thank you for your feedback on your recent service visit, we would like to apologize for the inconvenience you experienced during your service visit. We are currently making changes to the process of our Genesis Experience and your feedback has helped us make improvement to help you and all of the Genesis Customer's. Please continue to work with our Genesis team for all of your future service needs.

Employees worked with

BM

Bryan M.

Ronkonkoma, NY

2011 Hyundai Santa Fe

10/12/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great Work By John Grasso in the Service Department.

Despite multiple issues with the Financing Department regarding my vehicle's warranty, John Grasso worked diligently and professionally to ensure that my vehicle was repaired and got it back to me as soon as possible. John returned all my calls and contacted me with any and all information as we navigated through the bureaucracy. John is definitely an asset to Hyundai's service Department and truly understands how to provide Customer Service.

Recommended

John G. from Atlantic Hyundai responded on 10/14/2016 12:10 PM

BRIAN, THANK YOU FOR THE SURVEY. MEANS SO MUCH TO ME. AGAIN JUST TO FOLLOW UP ON OUR PHONE CONVERSATION. PLEASE LET THIS REFLECT ME AND ME ONLY. THANK YOU AGAIN
FOR YOUR SUPPORT

Employees worked with

Verified Customer

Islip, NY

2011 Hyundai Tucson

09/15/2016

Service Type: Repair

Verified Customer

Category: Service

Careless attitude toward customer.

I will only return in cases of recalls and power train coverage.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 09/23/2016 03:29 PM

Victoria, please accept Atlantic Hyundai apologies for the inconvenience you may have experienced during your last service visit. Please continue to work with John Grosso for all future service needs.

Employees worked with

TW

Thaddeus W.

Massapequa, NY

2012 Hyundai Sonata

09/14/2016

Service Type: Repair

Verified Customer

Category: Service

Atlantic Hyundai -- Sloooow Service -- Will not use for maintenance

I had to wait 4 1/2 hours for an oil change and inspection. I will not use in the future for vehicle maintenance.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 09/23/2016 03:27 PM

Thaddeus, Atlantic Hyundai would like to apologize for the inconvenience you experienced during your last service visit. We offer many different options for our customers during there visit ie shuttle and rental service please continue to work with John Grosso for all of your future service needs.

Employees worked with

KM

Kimberly M.

West Babylon, NY

2015 Hyundai Sonata Hyb

09/06/2016

Service Type: Maintenance

Verified Customer

Category: Service

Needs better and faster service

If you have an appointment you should t have to wait 2 hours for an oil change

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 09/09/2016 09:24 AM

Kimberly, thank you for taking the time to provide feedback on your last service visit, please continue to work with John Grosso for all of your future service needs. Please contact me directly at 631-587-2470 ext 318 to review your concerns.

Employees worked with

FO

FRANK O.

2014 Hyundai Sonata

08/06/2016

Service Type: Maintenance

Verified Customer

Category: Service

Feeling like an un valued customer

My experience was normal as usual I was greeted at the entrance and then lead to the service writer I had a 915 appointment I arrived there a little before nine. The reason I am most displeased about is I didn't get out of the dealership until 140, I had to ask the service writer what the status of my car was and when he looked it up after asking me my name he looked up and said The car was just done and he would send the paperwork over to the cashier and for me to go there and wait for it when I went to the cashier I noticed my repair order was under roughly about five repair orders when I paid and looked at my paper work I notice a time stamp set 11 AM which means I waited there over 2 1/2 hours without needing to needless to say I was very unhappy

Not Recommended

Employees worked with

Verified Customer

Seaford, NY

2012 Hyundai Tucson

08/03/2016

Service Type: Repair

Verified Customer

Category: Service

Bad experience

Terrible communication. Told would receive a loaner and did not. Car brought in late Tuesday and did not get back till Monday. Car was finished Friday and never contacted.

Not Recommended

Employees worked with

Verified Customer

Islip, NY

2015 Hyundai Sonata

07/31/2016

Service Type: Maintenance

Verified Customer

Category: Service

terrible

rather pay jiffy lube then wait 3 plus hours for express oil change

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 08/02/2016 11:11 AM

Vincent, Atlantic Hyundai appreciates your business, thank you for taking the time to provide feedback on your last service, we would like to apologizes for the excessive time in which it took to complete the repairs please continue to work with John Grosso for all of your future service needs.

Employees worked with

Verified Customer

Wantagh, NY

2015 Hyundai Sonata

06/03/2016

Service Type: Repair

Verified Customer

Category: Service

Service Department

Had to call three times and no one could tell me if my car was ready to be picked up. in addition we were on hold for over 15minutes and no one came back to us.
I had to finally walk in to the service department to find out the status of my car. Not very professional! I left my car at the service center the night before for an oil change and inspection with a suggestion to get an alignment. It took over 4 hours before I got my car back.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/06/2016 05:01 AM

Steven, Atlantic Hyundai Service would like to apologize for the inconvenience during your last service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

NI

Nancy I.

North Babylon, NY

2013 HYUNDAI ELANTRA

05/05/2016

Verified Customer

Category: Service

Inspection and oil change with appointment

I was in the dealership for an inspection and oil change for over 3 hours and I had an appointment. People were coming and going and I was still in the waiting room. I had to ask what was happening to get things moving. Normally I am satisfied, but this experience was not a pleasant one. I always tip too no matter what out of respect. I was not happy.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/09/2016 10:34 AM

Nancy, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, we apologize for the extended wait time in which the service visit took
please continue to work with John Grosso for all of your future service needs.

Employees worked with

I.

Bohemia, NY

2015 Hyundai Genesis

06/15/2015

Service Type: Repair

Verified Customer

Category: Service

disappointment

We purchased our 2015 Genesis in October 2014 and missed our first 3 month maintenance appointment because we were out of town. So, scheduled our first maintenance appointment for late in May . We asked for a loaner car (as was our procedure as former Lexus (GS 350) owners. I was told they didn't provide loaners and after I expressed my disappointment and the expectation that the quality of service would be comparable to the quality car - Genesis - I got transferred to manager (i think?) who told me they only had a "rental" program and after some discussion was told they could arrange for a rental which would not be a Genesis and they also told me, begrudgingly, they would have to "charge" it to the Sales Dept. I said that would be fine (didn't know if they thought I'd say no or what?). They called me toward the end of the day of service and asked if they could keep car another day - there was a "campaign"/recall on tires and they were waiting on floor mat - we had discovered original floor mat never attached properly (either mat was wrong or connector needed to be moved). When we discovered it about two weeks into owning the care, we were told it would be addressed when we had our first service appointment which we agreed to. Went to pick up car after the 2nd day to discover we had to make new appointment because floor mat and tires not in/available - so in the 48 hrs they had the car, they managed to do an oil change. They called within a week or two to set up the next appointment (for new tires and floor mat). We were originally told we're getting Michelin tires and ended up with Continental - not a big issue I hope but not what we were told. We did get a new floor mat - but it's exactly the same problem - doesn't line up to the floor attachment - incorrect placement of connector or, again, incorrect floor mat. Frustrating and not the kind of service we are accustom to as former Lexus owners. I hope these first two appointments are not indicative of future service with Atlantic Hyundai. We do own a VeraCruz for almost five years now and have it serviced in FL and are extremely happy with the service there. We would be happy to discuss our experience and would welcome a phone call to resolve the floor mat issue and to do future business with Atlantic Hyundai. thank you.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/18/2015 03:28 PM

Lori, thank you for taking the time to speak to me today. I am happy that we were able to straighten out the issue that were caused on your last service visit. Atlantic Hyundai appreciates your business, Please continue to work with John Grosso for all of your future service needs. Look forward to installing the correct floor mats in the Genesis Sedan for you and your husband.

Employees worked with

HP

HENDERSON P.

New York, NY

2011 Hyundai Sonata

07/29/2014

Service Type: Maintenance

Verified Customer

Category: Service

Don 't buy Extended warranted

Hyundai excellent cars but this Dealership I say no to them

Not Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 08/11/2014 01:24 PM

Hi there, thanks for your feedback. I'd like to know more of what you experience here at the service department. If you could give me a call at your earliest convenience, I'd appreciate it. Thanks again

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

CG

Cathylyn G.

Deer Park, NY

2011 Hyundai Sonata

ReScore Review™

01/20/2022

Verified Customer

7

Category: Service

customer service

After a terrible experience Erika reached out to me to help me resolve my issues. Erika was very apologetic and helpful in trying to resolve my ongoing car problems.

Employees worked with

Verified Customer

East Meadow, NY

2021 Hyundai Tucson

ReScore Review™

03/09/2021

Verified Customer

Category: Service

Nice workers at this service

It was a good experience

Recommended

Original Review

03/08/2021

Service Type: Repair

Category: Service

Nothing

Nothing to say

Recommended

ABIGAIL L. from Atlantic Hyundai responded on 03/09/2021 05:49 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your recent visit.

Employees worked with

RM

Raymond M.

West Babylon, NY

2020 Hyundai Elantra

ReScore Review™

09/14/2020

Verified Customer

Category: Service

Followup on negative service appt

I spoke with Abigail at Atlantic Hyundai. She was very professional & courteous. She’s definitely an asset to your company. She worked out my issue & I was very happy with the results. Thank u

Recommended

Original Review

09/04/2020

Service Type: Maintenance

Category: Service

Service appt was disappointing

I was disappointed on the way I was treated.

Recommended

ABIGAIL L. from Atlantic Hyundai responded on 09/05/2020 05:11 AM

Raymond,

Thank you for taking the time to complete our survey. I apologize about the lack of customer service that you received. I am looking into your repair order and will be contacting you

Employees worked with

Verified Customer

Manorville, NY

2020 Hyundai Ioniq Phev

ReScore Review™

07/13/2020

Verified Customer

Category: Service

Excellent Customer Service

I was really appreciative of how they recognized any mistakes that were made, fixed them instantly, and have been nothing but nice and have given me a free loaner car and a free full detail

Recommended

Original Review

07/02/2020

Service Type: Maintenance

Category: Service

Only poor rating due to the time we’re in now!

During COVID issues there’s a lot to be misinterpreted but my experience was acceptable for what’s been going on

Recommended

ABIGAIL L. from Atlantic Hyundai responded on 07/03/2020 12:00 PM

Thank you for taking the time to complete our survey. I apologize that we did not meet your expectations. I will be contacting you regarding your recent visit

Employees worked with

Verified Customer

Wyandanch, NY

2012 Hyundai Sonata

ReScore Review™

06/29/2020

Verified Customer

Category: Service

Customer Care

I am over all satisfied with the Customer Care that I received at Atlantic Hyundai. They are very attentive to the needs of the customers, any questions and concerns are answered promptly. They make sure that your vehicle is being care for properly. I would recommend this place to anyone, great job!!!

Recommended

Original Review

06/25/2020

Service Type: Repair

Category: Service

N/A

MEDICORE

Not Recommended

ABIGAIL L. from Atlantic Hyundai responded on 06/26/2020 06:41 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience that our service department has caused you. I will be giving you a call regarding your recent visit with us

Employees worked with

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