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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

Verified Customer
Los Angeles, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Workers are friendly
Clean place and workers were very friendly
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Diamond Bar, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very very good.
EXELLENT overall.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
LM
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Linde M.
Redlands, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Added services
Nutshell, brought Tucson in for oil change, cabin air filter, Door lever repair and automate. When completed
Advisor came to explain that now there is powdery smoke coming from defrost vent and didn’t know why and stated I should come back another day. I understand that things happen but we just need it rectified.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Habra, CA
2013 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
starting to have doubts
I am starting to have doubts about the quality of the 2013 Equuss I purchased new. Parts are failing at 35K miles which I feel shouldn't be failing. That said, not the service departments fault. I doubt I will buy another Hyundai product.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Pico Rivera, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
7 out of 10
Good dealership, but with a few improvements they can be great one day:

Areas of improvements:

1) They need another part-time/back-up shuttle driver.

2) They need to build a real customer lounge, Not just throw chairs out in the lobby and call it a "Customer Lounge"

3) Their prices need to be reduced by 30% if they want to increase their business, along with having the technicians work later to increase profits.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
QD
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Quyen D.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
oil change and car maintenance
my come for oil change, car maintenance and find out the part for the recall of the car which I came more than a month ago.
I also did not receive any coupon for oil change or car maintenance
the part for the car is in the dealer, but did not receive notified.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:23 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Habra, CA
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not selling service that you don’t need
life is tough and to haveing a car is like having a kid you have to take care of him/her. so selling services that you don’t need or overcharge will make customers go for another dealer or even another vehicle brand.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:42 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Chino Hills, CA
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly people
So far so good for my service experience.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2019 08:54 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
LM
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Lisa M.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are organized
They do a good job on customer service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
SA
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Saleem A.
Fullerton, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Cozy and quiet with hot coffee.
I believe they did good job. Except some one left a black smudge on the inside above the driver side door.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
AH
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Angela H.
Los Angeles, CA
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Experience
Staff was friendly my vehicle was ready quickly received a nice text when it was done. It was washed which was a pleasant surprise. Only thing I would recommend is to have service member greet u as you walk in the atmosphere can be a bit intimidating if you don’t know who you should be speaking with or if u should just sit n wait. Other than that they were great!!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 11:05 AM

Thank you for feeling out the survey. We appreciate your input.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
SH
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Shu H.
Walnut, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Get worse after recall
After doing recall, my car can’t start on road for twice so far
Not Recommended
Employees worked with
JJ
JAYANT JUSSAL
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service!
Service was fast and I appreciate being accommodated later in the afternoon. Service writer was great. Only issue was that I asked for 34 pounds on tires, and they were mismatched and all at 36 or above.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:10 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!
Please bring it back to us.  We will do our best to keep  the tire pressure at 34 psi.  Two or three numbers fluctuating is quite normal though...

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
SK
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Sumit K.
Corona, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A+
A+
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 04:57 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
San Gabriel, CA
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT value!
Sean the service manager quoted me a price on tires around a month ago, and when I went to pay, the price was heavily discounted. I don't know! The tires are great! I even Googled them and apparently they're the performance tires! Also, JJ, my service rep got my car in and out of there in way less time than estimated. I'm VERY HAPPY with this Service Department!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/22/2018 08:56 AM

Thank you for the great review.  I am sorry to hear about the rear wiper.  I heard you came in and Brian helped you to put the right size wiper blade.  Thank you for being a loyal customer to Hyundai.  I will make sure to earn 5 stars from you next time.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
HK
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Haeja K.
Los Angeles, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service at LA Puente Hyundai
The staff's working was friendly and professional service for my purchase car.
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Great, friendly.
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick and efficient
Thank you to Jay Jay for the great work!
Employees worked with
JJ
JAYANT JUSSAL
DM
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Destiny M.
La Puente, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car service
They always give great customer service, always on time.
Employees worked with
JJ
JAYANT JUSSAL
HZ
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Henry Z.
Whittier, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service As Usual
The services department is great. JJ is an outstanding and professional service representative!!
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:48 AM

Dear customer,
  Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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