JJ

JAYANT JUSSAL

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Verified Customer
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I was very pleased with the customer service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:25 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

Verified Customer
La Mirada, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
All were polite, helpful and explained everything that needed to be done to my car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:30 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

MB
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Milton B.
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
I took the car in for routine maintenance. I took it in without an appointment, since I was not sure how long my other activities in the morning were going to take. The service department checked me in and completed the work much faster than I expected.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:13 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

Verified Customer
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Respectable Dealership
Great job
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2019 02:05 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.       

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

Verified Customer
Chino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Everything runs smooth at this place thanx
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:03 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

PC
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Paul C.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service with great people
Whenever I go there for any service of my vehicle, it ends with happiness and satisfaction always. Soon as I arrive there, a service reception person approach with great welcoming. When I explain why I am there, they listen carefully not just listening. While I am waiting in a waiting room, the waiting room is clean and there are coffee and pop-corn-that is awesome-. (Sometimes I go out for some other work. Then they always call me what is happening including done for job.) When I pick up my car after they finish, they explain what was problem and what is next service time and content.
Most of all, they are very good team. I saw that they were working fine both an individual and a team. When they work as a team, the service manager is a great leader for the team. I think that his name is Sean(?).
My son has Sante Fe. And he likes this Hyundai dealer, Puente Hills.
Thanks to PH Hyundai.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 08:59 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We appreciate the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

Verified Customer
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
staffs are friendly
The only thing I would like to suggest is having a system to check in cars by the time it's arrived. The receptionist kept served the 3rd line arrivals and forgot to register us on the 2nd line till we told him we were actually there before the other cars. Except that, staffs are all friendly and overall the service experience is pleasant.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 08:56 AM

Thank you for your input.  I will look into that.
Your opinion always matters.  Thanks again for the generous 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

NI
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Noel I.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Been to different Hyundai dealers for service,and puente hills no doubt the top one for service,I went to Cerritos Hyundai and i was Desapointed they turn me down because I didn't had a appointment,I came to puente hills Hyundai instead and sure the gentleman who attended me was so helpful that it took like 1 hr 1/2 that fast without an appointment, sorry can remember the gentlemans name middle eastern guy thank you for your help was so kind for sure be back to you guys.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:38 PM

I am sorry about delayed response. 

I appreciate for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

SR
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Stella R.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Great customer service and quick
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/08/2019 11:50 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

JL
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Juan L.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Incredible
I went in to replace my rear passenger tire that had been punctured and dropping under 25psi constantly. I made the mistake of saying it was my rear driver (guess I was still half asleep) tire, but the gentleman took the time to swap the tire and put in my old one and the new one and got rid of the punctured one.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2019 11:18 AM

Your kind words are much appreciated.
We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

JS
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Jeanny S.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2019 11:18 AM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

DR
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David R.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff is great!
The staff is very friendly and helpful especially J.J.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2019 11:25 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

MG
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Margerit G.
Glendale, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
The best
The guy who helped me was extremely polite
Nice
Caring
Explain everything to me
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2019 10:03 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

RR
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Rosa R.
Rowland Hghts, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent customer service
People are friend and fast service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/23/2019 02:37 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

KP
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Kathleen P.
Coto De Caza, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service department
My service advisor, Jay, did a great job of keeping me updated. He provided a loaner car for almost a month and the Sonata runs great now.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/23/2019 02:37 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

DA
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Donna A.
West Covina, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service always
Always great service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/23/2019 02:38 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

Verified Customer
Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Highly recommend
Friendly service attendant and quick completion of service. No appointment needed like other Hyundai dealers in the area
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2019 01:54 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Routine maintenance
Great staff and explanation of service received
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2019 08:22 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Staff
Service staff Is courteous and helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2019 12:13 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

RW
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Rose W.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good
thanks
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2019 12:14 PM

We appreciate your feedback and look forward to many more years ahead to serve you. Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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