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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

Verified Customer
Monterey Park, CA
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Repair
Dealer had car for 1 month. Wrong part ordered then technician damaged another part that needed to be ordered and repaired.
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service review
Jae Lee always does an excellent job and did the same for this visit. The service was great.
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rowland Heights, CA
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customer Verified Customer
10
Category: Service
Great
Yes I found the service station at Hyundai‘s to be one of the best service stations I’ve ever encountered people they are very courteous and polite and I would invite others there.
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rowland Heights, CA
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customer Verified Customer
10
Category: Service
Great
Yes I found the service station at Hyundai‘s to be one of the best service stations I’ve ever encountered people they are very courteous and polite and I would invite others there.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2021
Service Type: Repair
0
Category: Service
Crooked dealers
Crooked dealers, This will be the last time I purchase a vehicle from Hyundai dealership on the counter the sales person or not out to help you but to rip you off and disrespect you like they did me but I’ve got my attorneys looking into it.
SEAN K., Service Director from Puente Hills Hyundai responded on 12/13/2021 09:22 AM

Dear customer,
  Thank you so much for the review. And I apologize for the inconvenience sales created....well, some of them we contributed too, it looks like..... Hopefully, after the re modeling, we have more and higher quality of amenities available to our customers and also minimized the waiting time.
  However,  I just want to let you know that this review is solely about your service experience.  I can see most of your frustration was with sales and they have their own version of review.... If you give us opportunity, Service department will make up the frustration you had with Sales.  I will ask Jae to follow up.
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MF
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Michael F.
Los Angeles, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service. Both Jae Lee and Jay Jussal were excellent advisors
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CT
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Charity T.
Chino, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Felt taken care of in every area of my appointment
Again Mr. Jae Lee is awesome what he does he care for his customers, and ensure we leave happy and know that we have gotten quality service. Very good experience!!
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
Verified Customer
Diamond Bar, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
I take my car in for all major services and I have not been disappointed. The service was excellent and I received my vehicle back the same day.
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Jae Lee is the best. Not only does he take care of my cars I think he does above and beyond the requirements. It’s a great experience every time I come to get my cars serviced, he goes the whole nine yards to make sure everything goes smoothly and on top of that he’s a great guy. I never had a bad experience coming there. Great Job
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2021 09:22 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments(especially, Jae Lee).^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
MM
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Marian M.
Fullerton, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Nice great service
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Brea, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
it was good visit
I was not sure what was wrong with my car and
Jae Lee helped me with the problem right away and
i was able to get a car soon.

Thank you
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JK
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Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
service and service staff service so good
consultant employer's service is good, and excellent repair is satisfied.
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JV
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Jose V.
Montebello, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome service
I always come to PHH for routine service intervals and always receive awesome and friendly service from the team and great hospitality
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
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Diane V.
La Habra, CA
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2021 03:13 PM

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
  Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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