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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVIER OLIVARES
JO

JAVIER OLIVARES

Puente Hills Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(176 reviews)
0

Reviews of JAVIER OLIVARES

JJ
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Jung J.
La Cañada Flintridge, CA
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great of choce cars
There are plenty of cars choice.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 08:21 AM

Hi Jung,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JO
JAVIER OLIVARES
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Puente hills vehicle service
This is my second Hyundai Genesis and I have always used yours Hyundai for service in on my dick. Haver Esquivel has been my service representative for both my 2012 and my 2015 Hyundai Genesis, I couldn’t ask for any better. He is attentive to my needs and scheduling of service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/27/2018 08:16 AM

Hi Curtis,
Thank you for 5 star survey with being loyal customer with us.
We are happy to hear that you received great service.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
RH
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Rudy H.
Maywood, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Quality Customer Service
Very friendly and helpful staff.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 11:21 AM

Hi Rudy,
Thank you for 5 star survey and appreciate business and happy to hear that you received exellent service. and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Confused?
Made an online appointment for no reason? Walked in with an appointment but they were taking people without appointment before.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 05:13 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
OC
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Orlando C.
Rancho Cucamonga, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job
Great job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 12:12 AM

Hi Orlando,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
DR
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Daniel R.
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Exelent costumer car. Alex was very diligent and kind.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 12:11 AM

Hi Daniel,
Thank you for 5 star rating with kind words to Alex.
We are looking forward to seeing you again soon.

Employees worked with
JO
JAVIER OLIVARES
GV
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Gina V.
La Puente, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Everyone was so friendly and helpful and the mechanics did an awesome job. My car runs like new.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 12:11 AM

Hi Gina,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
JR
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Juan R.
Chino Hills, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
JR
Great Customer Service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/11/2018 05:01 PM

Hi Juan,
Thank you for 5 star survey with good comment about service.
We are looking forward to seeing you again.

Employees worked with
JO
JAVIER OLIVARES
DG
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Dennis G.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall Repairs
Did what was asked in a timely manner. Suggested other repairs that I should take care of.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/08/2018 03:19 PM

Hi Dennis,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Employees worked with
JO
JAVIER OLIVARES
BH
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Brittany H.
Rowland Heights, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Very friendly service
Quick and friendly service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/29/2018 07:58 AM

Hi Brittany,
Thank you for your 5 star survey.
We are happy to hear that our service advisor provided you friendly service.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
CT
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Cinelle T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
bad customer rep
steeling recall didn't get fixed the first time (2 years ago), told the reps same day at that time that it didn't felt right and it didn't get fixed right, and he said it supposed work that way and should be fine. brought it back this time (2 weeks ago) for another recall and told another reps about the previous recall didn't get fixed, he went and do a drunk driver type of test drive, he also said there is nothing wrong with the steeling, I told him I drive other cars and none have this problem before, the steeling is so light and loose that I can navigate it with just one finger. after 3 hours of repair wait, he finally admitted the steeling was way off and there was a problem with it and his tech boss fixed it. While prepping his service render paperwork, he added that my battery is bad and need to get it replace right away, stupid me to believe a Hyundai customer service, so I took the battery out to the store and they did a 2 hours burn in test, result came out totally normal, nothing wrong, the battery was only one year old.
be aware, people..
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 04:22 PM

Hi Cinelle,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
IV
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Isaiah V.
San Dimas, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
Great service in a timely matter
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/25/2018 02:37 PM

Hi Isaiah,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Rowland Heights, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good
Very nice servicing !!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/24/2018 02:56 PM

Hi,
Thank you for your 5 star survey.
We are happy to hear that our service department provide you good service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
CB
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Carmen B.
Pico Rivera, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
service specialist/javer
I love the way Hundaii treats me as a customer
.A special shout out to javer the service specialist.he is awesome
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/20/2018 08:08 AM

Hi Camen,
Thank you for the 5-star review.
We are happy to hear that Javer provided awesome customer service to you.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Walnut, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Engine light service
The service was very good. Wouldn’t recommend Hyundai brand to anyone. My engine light has gone on every few months. Currently I just have 55,000 miles. I bought a new car so I wouldn’t have to worry. But the Puente Hills Hyundai has good service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/16/2018 07:59 AM

Hi,
Thank you for 5 star survey despite issue previously.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
JR
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Jonathan R.
West Covina, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Schedule Appointment for Hyundai Elantra 2011
Immediately attended upon arrival at the shop for schedule services. Job completed as promised. Services Advisor courteous & well mannered, nice guy.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/06/2018 08:26 AM

Hi Jonathan,
We are happy to hear that we provided you completed service.
Happy New Year!

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Palm Springs, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Very polite advisors, great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 07:44 AM

Hi,
Thank you for 5 star survey with kind words to Ricky.
Happy New Year!

Employees worked with
JO
JAVIER OLIVARES
LM
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Lucy M.
Ontario, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
A+ customer service
Corinna n javier
Were outstanding

Its great to be able to get A+ customer service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/01/2018 08:37 PM

Hi Lucy,
Thank you for the 5-star review and being loyal customer with us.
We are so happy to hear that Corina provided A+ customer service.
Happy New Year!

Employees worked with
JO
JAVIER OLIVARES
SC
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Steven C.
Chino, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly and honorable service adviser
love the way he tread customer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 11:44 AM

Hi Steven,
Thank you for 5 star survey with nice comment about Sean.
Happy New year!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
SH
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Steven H.
Chino, CA
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
no thanks
Not anymore
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/20/2017 03:37 PM

Hi Mr. Hong,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We strive to provide 5 star service to our customer.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
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