JAMES POWERS

Thank you for your response and we appreciate your business Orlando. I apologize about the issues for the wait time, we are trying to correct that by adding staff to accomodate our growth. I have notated your account with a compliemtary oil change and tank of gas for the troubles again, we know your time is valuable and we will make adjustments to improve for the future. Thank you for the feedback and we hope to do better by you next visit.

This survey is a direct reflection of James, if you were happy with his service please rescore him a 5 star.

Thank you for your response and we appreciate your business. I apologize about the lack of communication regarding the long wait time you experienced. I have communicated your frustrations to the staff so we can improve for the future. For the inconvenience I have notated your account with a complimentary synthetic oil change for a future visit. We hope to do better by you next visit.

Thank you for your response and we appreciate your business Katy. I apologize about the long wait times you experienced during your visit and we are trying to add more staff to accommodate the growth. James did take care of the bill for you for the long wait time and I have notated your account with complimentary oil change and free tank of gas to use in the future. We hope to see you again and with better results I do appreciate the feedback it only helps us improve.

Thank you for your response and we appreciate your business. I apologize about the troubles you are having with my staff that is not how we usually conduct ourselves. I will have James reach out to you on the part arrival. For the inconvenience I have notated your account with a complimentary gas tank fill and wash and vacuum windows and tire shine cleaning. Thank you for taking the time to give us feedback it only helps us improve. We hope to do better by you the next visit.

Thank you for your response and we appreciate your business. I apologize about the issues you've experienced with out phone system and I appreciate the feedback so we may improve our system for the future. You can always reach me directly at the number below if you ever have an issue getting a hold of the service team. For the inconvenience I have notated your account with a complimentary oil change for a future visit. We hope to see you again.

Thank you for your response and we appreciate your business. I apologize about the experience you had and the lack of communication and hope the battery has remedied your issue for the jump start concern. If there is anything I can do for you please feel free to reach out to me.

Thank you for your response and we appreciate your business Christopher. I apologize about the long wait time you experienced and are trying to add staff to accommodate the growth. James should have communicated with you better and I will council him on that. For the inconvenience I have notated your account with a complimentary oil change for future use.

Thank you for your response and we appreciate your business  Joseph. I apologzie about the alignment issue. Please reach out to me via email so I can better understand the issue you are having regarding the redline concern.

Thank you for your response and we appreciate your business :) I apologize about the long wait times your last visit. For the inconvenience I have notated your account with a complimentary oil change.

Thank you for your response and we appreciate your business Keith :) I apologize about the long wait times you experienced and we are working to improve that area. for the inconvenience I have notated your account with a complimentary oil change.

Thank you for your response and we appreciate your business Joseph

Thank you for your response and we appreciate your business 

Thank you for your response and we appreciate your business Daniel. I apologize if we gave you incorrect information and I will council my staff to improve for the future. I appreciate the feedback and it will only make is better.

Thank you for your response and we appreciate your business Theophilos :) I apologize about the initial faulty compressor in the vehicle and i understand your frustration. On the test drive foloowing the initial fix the air was working properly but we hope this time around your vehicle is fixed and ready to go after this repair attempt.

Thank you for your response and we appreciate your business Lori :) I sincerely apologize about the sub par service you've received during your service visits. We continue to improve our process and your feed back is greatly appreciated. Our oil sticker machines default to 3750 intervals and I am sorry the mileage interval was incorrect on your sticker and did not reflect for the synthetic oil we placed in your vehicle. I have notated your account with two complimentary synthetic oil changes for the inconvenience. We hope to see you again.

Thank you for your response and we appreciate your business Allan :)

Thank you for your response and we appreciate your business James :)

Thank you for your response and we appreciate your business :)

Thank you for your response and I apologize about the issues you experienced.

Thank you for your response and we appreciate your business Douglas. I apologize about the recent issues you experienced during your last visit. I will work with the team to better communicate within the department so we can address your needs as stated. I am sorry about your wipers. It looks like you were charged installation but not the actual parts. I will give you store credit for the install and mail the wipers to your address on file.