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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Omaha, NE
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended services
I always leave a good review, but I am sick of being told I need to spend $50 to replace an air cabin filter I have recently replaced for $10 on my own. It makes me question all services that are recommended. The facility itself is nice and services are completed in a reasonable amount of time.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/04/2019 10:46 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
LA
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Leon A.
Omaha, NE
2010 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Leon Albrecht
Been there twice to fix driver side window switch not working. Still not working correctly. Clunking in rear end not fixed, pretty sure it's the ball joints but the repair people can't anything. Whirling helicopter noise in front end at speed over 30 mph and grinding noise when turning left. Still can't find the problem.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/11/2019 10:40 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
SK
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Sara K.
Elkhorn, NE
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Service
I do not like my car, but I keep it because this service center does a good job and is customer centric.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/12/2019 06:12 AM

Thank you for the 4 star rating. Please let us know if with can assist you with a Hyundai that better fits your needs.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Not very happy about having to pay $50 for an oil change and then being told I need a tire rotation and alignment on top of that that cost an extra $130.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/29/2018 06:31 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2005 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Better communicate necessities.
If something is a necessity, make it clear at the beginning. I understand I'm paying more for service from a dealership, but I'm not going to spend $1300 on air conditioning if I'm not informed that the pulley system failing will cause the car not to run. Having to take the car back for more service was an unnecessary waste of time and resources for the shop. Other than this one glaring failure of communication, service was excellent. Everyone I spoke with was highly professional and pleasant. The shuttle and courtesy car were both stellar.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/29/2018 05:04 AM

.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2015 Hyundai Accent
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2018
verified customer Verified Customer
Category: Service
Usually do good maintenance
The lug nuts weren't tightened enough when I got a tires rotated last time, causing one wheel to make concerning sounds. But I pulled into the nearest Woodhouse dealership and they corrected it, they called Woodhouse Hyundai about it for me, and Woodhouse Hyundai gave me a free oil change.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/13/2018
Service Type: Maintenance
Category: Service
Usually do good maintenance
This time they didn't tighten the lug nuts enough after rotating my tires--one wheel was making sounds the next day. But they have done a good job on my previous maintenance visits so hopefully just a fluke.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/15/2018 12:40 PM

I apologize for the sub standard repairs to your vehicle and the inconvenience of having to go to sister dealership to have the problem corrected. I have been trying to reach you by phone with no success. I would like to visit with you at your convenience. Please contact me when you get a chance.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
SF
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Sabrina F.
Alton, IA
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Request from other dealership ignored
I took my vechicle in to have the blower motor replaced as had been identified at another authorized dealership nearer to where I live. The service was because the blower motor makes a “whirring” noise while operating. Wood house appears to avoided talking with my other dealership and instead recommend a cabin air filter replaced and clean leaves out of that area. The motor still “whirs.”
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/02/2018 05:43 AM

Thank you for the review, I would like to visit with you about the service.  I have left a message please call me back.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unimpressed
I was taken to this dealership because of my Hyundai roadside assistance, and the fact that it has to be the closest Hyundai Dealership for the towing to be covered, I don't get to chose. Upon arriving it took 30 min or more just to look up tires and after that wait I find out that none of the Hyundai Dealerships even carry the tires that they equip the 2018 models with. To my disappointment I was forced to either buy the brand they carry and have a mismnatched set or to wait 3 days and be without a car, due to them being not willing to give me a loaner car. I hesitantly chose to buy the different brand, for the simple fact I cannot be without a car for 3 days! Even though they may not stock the tires I have on my car I guarantee that the dealer ship I bought it from would do everything in it's power to make me a happy customer as they did when I bought my car!
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/24/2018 04:50 AM

.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
BM
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Bonnie M.
Omaha, NE
2013 Hyundai Elantra Gt
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review you requested.
Probably not.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/17/2018 04:51 AM

Thank you for taking the time for the review an comments.  I apologize for the lack of service you received.  

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
PS
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Pradeep S.
Omaha, NE
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Worst customer servixe
They said it wpuld take me 1 hour but made me wait for iver 4 hours
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/30/2018 05:09 AM

.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
WG
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Walter G.
Gretna, NE
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I'm surprised at the decline in experience.
Service time was longer than expected, but I was mostly discouraged by the remarks made by the courtesy driver. Racist comments are absolutely unprofessional, unacceptable and unnecessary. Because of my experience it's questionable whether I will return to this location. Things have changed remarkably since I first started receiving service at this location. Something needs to change.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/13/2018 06:17 AM

Thank you for taking the time to visit this morning.  This truly makes me sad to hear and sick to my stomach.  I will get this address and look forward to seeing you at our new location off of 144th and giles 

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
RS
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Rosa S.
Omaha, NE
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not happy
Recommended services wish they would have been explained better.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 05/29/2018 06:26 AM

Thank you for talking the time to visit with me.  Again I apologize for the service.  If you need anything in the future please let me know.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Elkhorn, NE
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Woodhouse
Unable to fix the problem
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 05/08/2018 05:35 AM

Thank you for taking the time to visit.  We will see you Friday 

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
DL
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Dale L.
Omaha, NE
2011 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
employees are friendly
wish there was a closer dealership to do business with.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/25/2018 12:42 PM

Thank you for taking the time for the survey I would like to visit with you on the service experience you had.  I have left a voice mail, please email or call me back thank you.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Plattsmouth, NE
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Decent
Typical dealership work - suggesting to pay hundreds of dollars for repairs that can easily be done at home, they did not report my faulty wheels either.
Very good customer service though, friendly staff
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/23/2018 08:07 AM

Thank you for the service visit and review.  I would like to discuss the visit you had please call me 402-592-1007.  Thank you

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2014 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor diagnosis
They know there is a problem but they can’t fix it without a computer code to tell them what the problem is. What happened to mechanics who could diagnose and repair problems without a computer?
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/16/2018 10:24 AM

I would like to assist you in getting your concern resolve. Unfortunately todays vehicles have evolde somewhat over the last 10-20 years making diagnosising them very high tech. Computer diagnostic equipment is an everyday essential tool in all automotive repair facilities.

I will be reaching out to you today to get more informaion about your problem.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/18/2018 09:42 AM

Have you had a chance to speak with your wife about a day yet? My offer still stands for a loaner if needed.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/19/2018 10:43 AM

Thank you for dropping off you vehicle for me to re-inspect again. I am sending you a rescore request. Our goal is always 5 stars, if you feel that your concerns were re-addressed to your satisfaction please rescore. Thank you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/26/2018 11:15 AM

Would appreciate if you would consider rescoring us after your last service visit.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JW
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James W.
Omaha, NE
2003 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
poor service
This place needs more technicians and/or better service planning.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/03/2018 10:41 AM

Thank you for taking the time to visit.  I sent you an email please contact me with anything you need.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
TD
gravatar
Tynisha D.
Omaha, NE
2011 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nisha
Don't charge 600 dollars for the work and have to return vechile to do a job that should have been completed the first time.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/20/2018 08:57 AM

Thank you for your time and letting us correct the problem

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Ok
They tried
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/16/2018 01:07 PM

Thank you for the 4 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
verified customer Verified Customer
Category: Service
Woooo - Redemption!
Could not be happier with the re-work!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2018
Service Type: Repair
Category: Service
Disappointed
While the folks I talked to were nice enough the service left much to be desired. The job was not complete and the dirty engine cover was thrown in my trunk on top of some of my things and not re-installed. I'm not sure how you miss something like... seeing as this is my first time coming in I'm not likely to return unless I have to.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/16/2018 01:10 PM

Thank you for allowing me to correct the error. I hope that what we did today will make up for it. I am sending a request for a rescore. Very nice to meet you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
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