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JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Omaha, NE
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Average
It was just average. Felt like the typical up selling. I didn't really trust them but I don't think they were being deceitful. It felt like a typical car dealership. It was way too difficult to get warrenty work done and the stupid Hyundai has had a lot of recalls.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/06/2018 07:37 AM

Hi Brett, I would like to discuss the service visit you had, please give me a call or email, Thank you for your time.  

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Elkhorn, NE
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Just okay service
Went for oil change and a recall but felt like they wanted to up sell me into getting a new battery.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/01/2018 05:49 AM

Thank you for taking the time to visit us, I would like to visit with you about your service visit please call me.  Thank you and have a great day.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
SL
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Stacey L.
Omaha, NE
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
verified customer Verified Customer
Category: Service
Jeremy
I had a bad experience did my review within an hour Jeremy called me to fix the matter. That really makes a diffrence to me
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2018
Service Type: Repair
Category: Service
The people
Bad service this time on my recall.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/13/2018 05:59 AM

Thank you for taking the time to visit with me.  I apologize for the service.  I look foward seeing you March 5th.  Please if you need anything else please let me know.  

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
CM
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Carol M.
Omaha, NE
2009 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/25/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Greedy
Charging for the diagnostic even when the repair is done there is greedy.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/26/2017 06:27 AM

Very sorry that you disagree with our diagnostic charge. Accurate diagnosing is an important first step to insure that you are not paying for parts and/or repairs that are not needed. Thank you for the 4 star survey and have a Happy New Year.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Newton, IA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication needs improvement
Communication needs improvement
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/16/2017 07:26 AM

Thank you for the 4 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Comminication was lacking
Not good
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/14/2017 09:32 AM

I apologize for the miscommunication. Jeremy Sullivan, our drive manager will be making contact to get more information. Thank you for taking the time to complete the survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2009 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Care of the customer
They fixed the problem we took it in for, but created another one.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/10/2017 03:27 PM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
CN
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Charles N.
Omaha, NE
2016 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Failure to suggest regular maintenance and issues still unresolved.
I would love to love Woodhouse, but not just yet.
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
BF
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Brenda F.
Omaha, NE
2003 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not going back
Took over 8 hours to look at my vehicle, then did not have the option for rush delivery of the part due to the time of the day. Damaged the lining inside my car door for the diagnosis when there was no need to do so. Wanted $500 to fix something when the part was less than $100 and took less than 30 minutes to fix. Very high diagnosis fees that are not deducted from the cost if you choose to have the repairs done. Next vehicle will NOT be purchased from them, and I'm not happy that they bought the Hyundai business from Baxter.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 05:21 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DP
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Dawn P.
Papillion, NE
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Squeaky brakes on vehicle with 6,000 miles
Poor communication, took too long, issue not resolved
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 08:23 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MK
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Matthew K.
Omaha, NE
2009 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
verified customer Verified Customer
Category: Service
Great service
Efficient and honest work completed
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/19/2017
Service Type: Maintenance
Category: Service
Iffy information
Love the work that is done, but was mislead on pricing.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/19/2017 03:02 PM

Thank you for completing the survey. In reviewing your invoice I do see an error on our part. Our system double billed you for the tire pressure light diagnosis. I tried contacting by phone but your mail box is full. Please contact me at your earliest convenience to have this corrected. 

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
AC
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Ashley C.
Omaha, NE
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not worth the wait unless it's a must for you to have maintenance performed by Hyundai
With all previous vehicles, I've had routine maintenance performed by my father or at a local service center that takes "walk-in" oil changes. After purchasing a new vehicle, I decided to change it up a bit. I thought it would be nice to have this Hyundai vehicle maintained at the Hyundai. This was my third oil change with Woodhouse Hyundai. Each time I had to wait longer than they told me for them to complete the oil change and that's after scheduling the appointment the week before. I will never understand how it could have possibly taken over an hour to change the oil when I showed up on time to my appointment. It's my understanding a complimentary wash/vacuum is included but that didn't even happen (due to rainy weather) for the second and third oil changes so it's not like that time needed to be factored in.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 08:26 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DF
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Dale F.
Elkhorn, NE
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/17/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
First time using Woodhouse service. Something went wrong and it wtill is not corrected.
I am not sure if I will ever use Woodhouse again. The door is better than it was after the first time but I would like it returned to its preservice condition.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 04/17/2017 03:25 PM

I apologize for the inconvienence. I was the gentleman that adjusted the door the day you came in. I think it would be a good idea to have our body shop look at it to make the proper repair. Our body shop is located at 66th & L st. It is behind the Mazda store. They do body repairs to all makes including Hyundai, Porsche,Lincoln Mercury to name a few. When would be a good time to have them look at it?

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2010 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Dissapointing
I took my car in for a recall and the ride to work made me 25 minutes late to work (even though I was there 35 minutes before work started), the service manager wrote down my phone number wrong and I was delayed being informed that my car was done and the driver was sent to the wrong address (across town) to pick me up and bring me back to the dealer. The people were very nice, but my overall experience was not the best.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/20/2017 03:24 PM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JM
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Judy M.
Omaha, NE
2013 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Service comment
Telling me I needed something that I did not.
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2017
verified customer Verified Customer
Category: Service
Will see next time
After speaking with John we will give Woodhouse another try and I'll update my review again at that time. I do feel John has done everything in his power to make this right and he is the only reason we're considering going back.
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/06/2017 12:58 PM

Please contact me regarding this service visit, please. I tried contacting you by phone but only got voice mail and did leaves a message. Please contact me at your earliest convenience.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/07/2017 11:33 AM

Tried contact you by phone today but your mail box is full. Would appreciate speaking with you regarding this service visit. Please call.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/13/2017 01:17 PM

Still trying to contact you regarding you survey comments. You voice mail box is still full. Please contact me at your earliest opportunity.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2017
verified customer Verified Customer
Category: Service
Will see next time
After speaking with John we will give Woodhouse another try and I'll update my review again at that time. I do feel John has done everything in his power to make this right and he is the only reason we're considering going back.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2017
Service Type: Repair
Category: Service
Untrustworthy
When I brought my vehicle in for an oil change I was told the transmission fluid and brake fluid both needed to be flushed, which would be fine if they hadn't both been done just two months prior. Not sure if the technicians are inexperienced or if the advisors are too lazy to look at your record to see what and when things have been done.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/03/2017 09:39 AM

Thank you for taking the time out of your day to visit with me about your service visit. Again please accept not only mine but the entire Woodhouse Family apology for our very poor service.
As I stated in our conversation we have procedures in place to prevent such occurrences like this but they were not followed. I will be following up on your battery replacement concern. I hope that you will consider giving Woodhouse Hyundai, and the Woodhouse Family a chance to regain your confidence, trust and future business. I look forward to talking to you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JH
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Julia H.
Omaha, NE
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
The long wait!
My experience has been long waiting at every stage. Waiting to be checked in for service, waiting forever for a ride, waiting to be cashed out and finally waiting for them to "bring my car around"!
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/07/2017 12:04 PM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JB
gravatar
James B.
Omaha, NE
2010 Hyundai Elantra To
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
repairs - Great! Service - not great.
The service was great, but the communication was bad. Had to keep calling to get information.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/31/2017 09:43 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/07/2017 10:07 AM

I have left you a message on your voice mail asking if you could contact me regarding you service experience. I am hoping that you receive this email and can respond either by phone or email.
Thank you

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/24/2017 03:18 PM

Still have not been able to contact you by phone or email. We love to visit with you about this visit. If you prefer not have further followup please let me know.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
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