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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

JH
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James H.
Palm Coast, FL
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
James Harter
All was fine. Cookies were good..
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2019 08:11 AM


 We greatly appreciate you taking the time to share your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
St. Augustine, FL
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality of vehicle and service
My Hyundai Azera is a very good automobile. Andrew and the other folks at Hyundsi are very special.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/19/2019 04:49 AM

Thank you for sharing your service experience with us.

We look forward to exceeding your expectations on your 
next visit.
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Eagerness to please
Eagerness to please
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2019 11:36 AM


 Thank you for sharing your service experience with us. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Green Cove Springs, FL
2018 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GOOD SERVICE
friendly professional service with nice extras like coffee and fresh baked cookies in the waiting area!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/18/2019 12:18 PM


 Thank you for taking the time to share your service experience with us and our apologies for the extra time needed to complete your services. We have increased our service team to assist in accomodating our guests. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RM
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Russell M.
St. Augustine, FL
2019 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Usual great service.
Great and timely service as usual. No complaints.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:39 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RN
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Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2019
verified customerVerified Customer
Category: Service
This is a dealership with helpful, friendly associates
Although I initially had an issue with a repair price quote (an honest mistake, I'm sure) Justin and the management team stepped up and corrected it.

I've now purchased 2 cars here and have recommended this dealership to friends.
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
SG
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Sallie G.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great team!
Very friendly and efficient staff.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 05:34 AM

Thank you for sharing your service experience with us and 
will take note about more seating outside 
Employees worked with
JS
JUSTIN SPURLOCK
AE
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Annette E.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
NEEDED HELP
NEEDED ASSISTANCE WITH AN AFTER MARKET PART AND WAS NOT GIVEN HELP
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/18/2019 06:46 AM

Thank you for sharing you service experience with us
Employees worked with
JS
JUSTIN SPURLOCK
BJ
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Barbara J.
Ponte Vedra, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Oil Change
Acceptable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/07/2019 06:00 AM


 We thank you for sharing your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JH
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James H.
Palm Coast, FL
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
James L. Harter Sr.
Overall the experience was very good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/15/2019 09:21 AM


 Thank you for taking the time to share your service experience with us. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CK
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Christine K.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is very nice
Everyone is very nice at the Hyudai dealer, St. Augustine, FL
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/28/2019 05:54 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JW
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Joseph W.
St. Augustine, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Usually quicker service
I said it all
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/21/2019 01:37 PM


 Thank you for sharing your service experience with us. Our apologies for the amount of time needed to complete your services. The open recall we completed does take quite a bit of time to finish, I hope this was explained to you at the time of your service write up. We will reiterate this on our morning meeting. We are committed to exceeding your service expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MD
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Mary D.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service department
The service department git my vehicle serviced and wash in a reasonable time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/12/2018 01:21 PM


 Thank you for sharing your service experience with us and please let us know how we can improve to earn a 5 star rating on your next visit.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MW
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Mary W.
Ocala, FL
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very pleasant and helpful
Love my Santa Fe sport. Bought it here in April and highly recommend it
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 08/09/2018 02:40 PM

Thank you for sharing your service experience with us. 
Please let us know what we can do to achieve a 5 start rating.
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
St. Augustine, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Fast and friendly services. Very nice service personnel. Always pleased with my visit.
CHERYL B. from Hyundai of St. Augustine responded on 04/04/2022 08:21 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

 

Employees worked with
JS
JUSTIN SPURLOCK
RR
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Russel R.
Ormond Beach, FL
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Oil Change problems
I suspected stripped oil drain plug from a previous oil change done at Hyundai of St. Augustine. When I returned to that dealership for my next oil change I requested to see the drain plug when it was removed. Justin, my service advisor, was extremely cooperative and brought me the drain plug and is was, as expected, stripped. Justin had the drain plug replaced with a new piece. When I returned for my next oil change I again asked Justin to show me the drain plug. Again Justin was very cooperative and did bring the drain plug to me for inspection, and it was OK. I will be returning for my next oil change to be sure that this problem is resolved. I am sure that Justin has no control over what happens in the service department, but he has done an excellent job making sure that I am being satisfied.
Employees worked with
JS
JUSTIN SPURLOCK
MS
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Mark S.
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quality service
Very very smooth in servicing my Sante Fe. Angie drove me and she is wonderful in pick up and drop off.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/21/2022 06:23 AM

  Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RC
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Ruth C.
Ponte Vedra, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent customer service
I didn’t have an appointment. They said to bring my car in and leave it overnight. To my surprise, they called that same afternoon and my car was ready.
Everything they found and fixed was explained
and I was good to go.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2022 08:19 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. I am glad we were able to get you in that day and to get you back on the road. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service
The maintenance Service and customer service was provided with great care & delivered complete & timely! They made sure every detail was carried out effectively and without any problems!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2022 08:11 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
February 10, 2022 Service Visit
The service team was, as always, efficient, courteous and professional.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/16/2022 08:05 AM

 We sincerely appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
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