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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

Verified Customer
Sun Prairie, WI
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Speedy quick!
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Belleville, WI
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reasonable service for a dealership
Labor rates are about par for the Madison area, quick and seem thorough.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Zymbrick Hyundai has great service and accommodations. I always enjoy bringing my car in for service because I know it will be done right for a great price. I would like to see more appointment availability in late afternoons as I usually need to leave work early to get service done. Service appointment hours are inconvenient and limited.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/04/2015 06:01 AM

Thanks for the response. We are working on being able to have more appoinments available later in the day.  We also offer service on Saturdays if that helps.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-226

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2019 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
None
None
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Blanchardville, WI
2007 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No future notifications
Everyone was friendly and helpful. Future maintenance was explained and suggested. The only fault I have is there was no notification of when my next oil change was due.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 09/24/2019 06:03 AM

Thank you for the comments about your last visit.  I apologize they did not put a sticker in the window for your vehicle.  I will have your service advisor send one via mail so you know when it is due.  Thank you for your business and we hope to see you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
LN
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Lizbeth N.
Mazomanie, WI
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tucson
The display was changed and theres no way to get it back that I've found
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/27/2019 05:34 AM

Thank you for the feedback from your last visit.  I apologize your clock has stopped working.  The GPS satellite was updated on Aug 17th  and that caused some of the clocks to stop working.  Hopefully after our conversation you were able to get your clock working again.  If for any reason you have had other issues please let me know.
Thank you for your business and hopefully we will see you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
AT
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Arthur T.
Madison, WI
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Need clearer communication
The work that we could afford was good. More needed to be done. But was outside our budget.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality of the work is fine. Communication non-existent
Hyundai was great about agreeing to do warranty work.. Zimbrick did fine work. Getting status information about my car was like pulling teeth. Service writer returned calls 36 hours later and never initiated a status update.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
JB
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Jacob B.
Madison, WI
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Motor work seems fine, body issues when returned
Over all review is average
Not Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service has always been good
Service has always been good except this time. Took alot longer than originally told. Hopefully just a one time experience.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/21/2019 01:30 PM

Thank you for the feedback from your last visit.  I apologize the service took a lot longer than you expected.  We do understand your time is very valuable.  I will make sure the staff that is scheduling service is aware of how long services take.  
Thank you for your business and we look forward to doing better next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
TB
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Timothy B.
Freeport, IL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
Satisfied except the oily fingerprints.
Recommended
Employees worked with
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JEFFREY WINCHEL
WC
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Wendy C.
Fox Lake, WI
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The New Facility is Awful
Poor layout. Rimrock Road was much better.
Would not recommend, but could not check No.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Spring Green, WI
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Computer
Computer did not have accurate history of maintenance.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/07/2018 12:52 PM

Thank you for your feedback from your visit.  I apologize for confusion on your vehicle's history.  I am not sure what service was completed last time in that is not showing up in the vehicles history.  I would be happy to look at the paperwork you have that shows work we did that we do not have a record of.  Please feel free to contact me directly and we can try to get this resolved.  
Thank you again for your feedback.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Where is the free vacuum after the oil change?
Was unhappy that this was my free oil change with my new car from Hyundai in the first year and the maintenance book said I would get a free car wash and vacuum. I received the car wash but the car was never vacuumed as it stated. Very disappointed to not get what is expected.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 09/20/2018 12:37 PM

Thank you for the feedback.  I apologize the vehicle was not vacuumed at your last service.  We have been having issues with our vacuum and a new one has been ordered.  If you are in the area feel free to stop by and we will be happy to take the vehicle to our detail department and vacuum the vehicle for you.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like the service group; can't really say the same about the car
I think the service department is/has done all they can for my car. Simply put, this has never been an issue with any of the prior Lexus' (4) we've owned, so suffice it to say I'm a little snake-bitten by my experience with Hyundai/Genesis cars. I think if Hyundai has aspirations to compete with the likes of Lexus, this has to extend beyond the vehicles they sell on to the post-purchase service, and in this case that's been disappointing. Perhaps an anecdote, but in business school we were told a story about how the very first version of the Lexus LS had a manufacturing fault for which the company recalled all affected cars and offered owners a choice of repair or replacement. As a result their brand loyalty skyrocketed. I can't say the same about my experience with my 2009 Genesis, which I understand was the inaugural model year. Did I expect it to last as long as a Lexus, or a Toyota? Well, yes I did.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff, unsure about the results
Outcome of service is still pending. Not overjoyed by the lack of certainty.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/18/2018 12:42 PM

Thank you for the feedback.  If for any reason your heat starts to malfunction give us a call and we will make sure to get you back in right away to look at it.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Barneveld, WI
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Ok
Overall ok could improve
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/21/2017 04:10 PM

Thank you for the feedback.  I apologize we did not provide the proper customer service for you at your last visit.  I will make sure to review this with my staff so we can improve on our mistakes.  If you would like we would be more than happy to clean the exterior of the vehicle because of the finger prints we left behind.
If you have any other questions or concerns please feel free to let me know and I will be happy to discuss them with you.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better communication and effort for resolution
Needed a light replaced. Came to my attention that my back light was still dim upon leaving the dealership. I called back to notify about the issue and didn’t receive a call for 4 hours. Was not given impressive accommodations to resolve the issues.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/27/2017 10:37 AM

Thank you for taking the time to provide us with feedback from your last service.  I apologize we did not correct the problem with your taillight and that we were not  prompt with our return call.  I will make sure to work with my staff so we are better on returning your phone calls.
I would be happy to take care of the light if it has not been resloved yet.  Please feel free to let me know. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
LO
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Lee O.
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
verified customerVerified Customer
Category: Service
A staff that solves problems
Following my review, the staff reached out to me and solved the problem to my satisfaction.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/22/2017
Service Type: Repair
Category: Service
Oil Change Service
The no's might be maybes . The estimate for the next service is $785.70.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/22/2017 07:59 AM

Lee thank you for providing us with feedback from your last visit.  I apologize there was a miscommunication at your visit.  I spoke with your advisor as to why we rotated the tires and he mentioned that you had requested and provided a coupon for our "Summer Special".  That special is an Oil change, tire rotation and fuel system cleaner which is why we rotated the tires.
Because of the misunderstanding I will be happy to apply the amount you spent on the tire rotation towards your next service if you decide to return.  
If you have any questions or want to discuss this further please feel free to contact me.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
AW
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Andrew W.
Portage, WI
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pay attention to the details
The service counter guys are great, as was my salesperson, but whomever is performing the work isn't doing everything they include in the service. They never make sure that my tires are all properly inflated. I know because, after having some suspicion, I have begun letting about 5 psi out of one of my tires right before dropping it off. When I get the car back, the reduced psi hasn't changed, yet they include tire pressure check/fill on the invoice.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/09/2017 10:22 AM

Andrew thank you for the feedback.  I will make sure to review your comments with all the technicians in the shop.  We want to make sure we are performing every service we state we are doing whether there is a cost or the service is free.  It is unacceptable to conduct business any other way.  I apologize we did not properly adjust the tire pressure.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
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