JUSTIN WORRELL

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager. 

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Thanks so much for your rescore and the opportunity to make things right. 

Thanks so much for your review, Michael! We totally apologize about the issues you had last visit, that was not our intention. We should have provided you a copy of the alignment sheet for your records and we will address that with the staff moving forward. Please let me know if you still need a copy and I can have one sent out to you. For the issues with the oil change, I have notated your account with an additional complimentary oil change for future use electronically with no expiration. We hope to do better by you next visit and will make sure to improve moving forward. Please don't hesitate to reach out if we can assist you further, we are here for you! We appreciate you and hope to see you again soon!

Thanks so much for your review! We totally apologize about the issues you had at reception, that is not how we usually conduct ourselves. We will definitely address this with the staff and make sure we reiterate that we should be greeting customers when they walk into the door and make them the priority. For the issues, I have notated your account with a complimentary oil change for future use electronically with no expiration. I hope Justin was great otherwise and provided you with 5 star service. We hope to have another opportunity to make things right and change your perception. Please let us know if there is anything we can do to help you, we are here for you! We appreciate you and hope to see you again soon!

Thank you for your response! We appreciate your business and feedback :) We totally apologize about the communication issues last visit, that was no our intention or how we usually conduct ourselves. We will address this with the staff so we can learn and become better for them moving forward. For the issues, I have notated your account with a complimentary oil change and complimentary wash, vacuum, window cleaning, and tire shine mini detail service for future use with no expiration. We do hope to have another opportunity to service your vehicle and hope we can change your perception if given that opportunity. We hope to see you again and please feel free to reach out if we can assist you further, we are here for you! Happy Thanksgiving!

Thank you for your response, Jon! We appreciate your business and feedback :) We apologize about the long wait time you experienced last visit, we are working to add staff to accommodate the growth. For the issues, I have notated your account with a complimentary oil change for future use with no expiration. I hope Justin was great with you otherwise and provided you with 5-star service, this does reflect him as well. WE hope to see you again and hope to do better by you in the future. Please reach out if there is anything we can assist you with, we are here for you!

Thank you for your response, Daja! We appreciate your business and feedback :) We totally apologize for missing the wash and vacuum, that was not our intention. For the inconvenience, I have notated your account with a complimentary wash, vacuum, windows, and tire shine mini detail and also a complimentary oil change for future use. I hope Justin was great with you otherwise. Please feel free to reach out if we can assist you further, we are here for you! We hope to see you soon and hope you give us another opportunity to make things right.

Thank you for your response! We appreciate your business and feedback :) Thank you for the suggestions for the lounge and amenities we will definitely take a look into that and see what we can do to make it more appealing! I apologize we missed with wash and vacuum. For the issues, I have notated your account with a complimentary wash, vacuum, window cleaning, and tire shine service for future use electronically on your account. I hope Justin was great with you otherwise and provided you with 5 star service, this survey does reflect him personally. Please feel free to reach out to me if I can assist you further, we are here for you!

Thank you for your rescore and all the suggestions!

Thank you for your response, Thomas! We appreciate your business and feedback :) We apologize about the long wait time you experienced, we are working to add more staff to accommodate the growth. For the inconvenience, I have notated your account electronically with a $30 store credit good for any future services with no expiration. We do appreciate you and hope to do better by you next visit. Please feel free to reach out to me if I can help in any other way, we are here for you!

Thank you for your response, Frederick! We appreciate your business and feedback :) We apologize about the long wait time you experienced last visit. We are working to add staff and improve our scheduling to decrease those times. For the inconvenience, I have notated your account with a complimentary oil change for future use and no expiration. We do value you as a customer and hope to see you again with better wait times! Please feel free to reach out to me if I can be of further assistance, we are here for you!

Thank you for your response, Brian! We appreciate your business and feedback :) Please let me know if there is anything I can do to help or any additional comments you have regarding your service. I look forward to hearing from you! I hope Justin was great with you otherwise and provided you with 5 star service.

Thank you for your response, Venita! We appreciate your business and feedback :) I apologize about the issue with the noise you are hearing. Please bring it back to us and we can see whats going on! We are here to make things right. I hope Justin was great with you otherwise and provided you with 5 star service. Please feel free to reach out to me and let me know when you would like to come back in. For the issue, I have notated your account with a complimentary tank of gas for future use. Looking forward to hearing from you!

Thank you for your rescore!

Thank you for your response, Gina! We appreciate your business and feedback :) I totally apologize for the issues last visit, that is not how we usually conduct ourselves. We are working to add staff to decrease the wait times moving forward and to also increase productivity. For the inconvenience, I have added an additional complimentary oil change to your account for future use. We hope to see you again soon and do better by you next visit. Please don't hesitate to reach out to me if I can assist you in any way, we are here for you and value you as a customer.

Thank you for your response! We appreciate your business and feedback :) I totally apologize about us missing the maintenance light reset. Please feel free to email me or call me at your convenience so I can help walk you through the reset procedure. I will have a word with my staff so we can improve moving forward and I apologize for the mistake. This survey does reflect Justin directly so I hope he provided you with 5 star service and was great otherwise! Please feel free to reach out to me if I can help further and I will be awaiting your call or email for the maintenance light reset!

Thank you for your response, James! We appreciate your business and feedback :) I apologize about the issues you are still having with the vehicle. Please let me know when you are able to come in for us to check out that concern, if we don't have a loaner vehicle available we can always get you in a enterprise or hertz rental vehicle. We can perform a ride along with my shop foreman to pin point the exact issue you have. I can coordinate that with John, our Fixed Ops Director, so we can remedy the issue for you. I hope Justin was great with you otherwise, this survey does reflect him personally. If you were happy with him please rescore him a 5 star he would appreciate it so much Feel free to email me regarding the issue and your availability so we can take care of that concern for you.

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.