KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(806 reviews)
72

LT
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LORRI T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2019
verified customerVerified Customer
Category: Service
Excellent customer service
I felt like I mattered to the staff.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/07/2019 12:03 PM

Lorri, thank you for the 5 star review! We're glad that you felt like you mattered - because you do! Our customers are our #1 priority and we try to live with that ethos every day! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

FH
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FLINT H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
verified customerVerified Customer
Category: Service
Thumbs Up
Great Service and was timely with repairs. No complaints. Very courageous and remembered who belonged to which vehicle.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/06/2019 01:23 PM

Flint, thank you for the great review! We're glad that you enjoyed our service department! We make it a matter of pride to remember which vehicles belong to which customer and thank you for noticing! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TC
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TOM C.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
verified customerVerified Customer
Category: Service
Exception Service, Kevin
Kevin, was great to keep up to date on the needed engine repair. He would regularly to let us know the progress and how repairs were progess. The work was under warranty and the engine is doing great! Thanks Ford, Mike White and the mechanic doing the work! What a team!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 03:52 PM

Tom, thank you for the great review! We're so glad that Kevyn served you so well! It's always our goal to keep customers informed and have quality work performed and it sounds like it was a home run for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DS
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DESIREE S.
Elk, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2019
verified customerVerified Customer
Category: Service
Great Service!
Thank you to the team at Mike White Ford!
We get honest & quick help if we have any questions about our new car.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 02:48 PM

Desiree, thank you for the great review! We're so glad that you're happy and feel comfortable asking us questions when they come up! Thank you for choosing Mike White Ford! We look forward to serving you again!

Employees worked with

TO
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TERRY O.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
verified customerVerified Customer
Category: Service
Service
I always get great service from Mike White Ford. I feel I that only necessary repairs will be recommended and they are completed on time. Great company!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:29 PM

Terry, thank you for the fantastic review. We're so glad that you enjoyed and feel good about your repairs in our service department! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

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Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
verified customerVerified Customer
Category: Service
The Service advisers
Kevyn was my service adviser and he did an outstanding job!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2019 09:23 AM

Anonymous, thank you for the excellent review! We will be sure to pass along your kind words to Kevyn! Thank you for choosing Mike White Ford! We look forward to serving you and your F-250 again in the future!

Employees worked with

NL
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NELSON L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
verified customerVerified Customer
Category: Service
great service, friendly dealership.
work completed when promised, great customer service.
Recommended
Employees worked with

Verified Customer
Coeur D'Alene, ID
Ford F250
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/26/2019
verified customerVerified Customer
Category: Service
Diagnostic charge ?!
I came in with a leaky driver's door - got me wet when going thru the car wash. I also told the service writer of a 'thump' noise when I roll that window up, and it may relate to the leak. When I got my bill, I got a diagnostic charge for the leaky door and he thump noise. I feel I should have only been charged for the leak issue. I never said I was interested in getting the thump fixed.
Also, if I'm to pay for a diagnostic charge, I would expect to get the Ford part numbers that would be needed to fix my concern, not just a quote to get repairs.
Recommended
Employees worked with

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Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2019
verified customerVerified Customer
Category: Service
2014 Explorer Sport recall visit.
Took my Explorer in for a factory recall to inspect and repair toe-in bolts or something. Took 2 months to get an appointment but received a friendly e-mail reminder and dropped it off. Repair was completed as promised (two hours) at no cost. Overall, a very professional and satisfactory experience.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/26/2019 11:36 AM

Anonymous, thank you for the good review! We apologize about the length of time it took to get an appointment - likely the part that was needed for your appointment was back ordered or needed a particular technician who is in high demand. But we're very glad that we were able to take care of you that your recall is taken care of. Thank you for choosing Mike White Ford! We look forward to serving you again in the future for a full 5 star experience!

Employees worked with

LH
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LINDA H.
Hayden, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2019
verified customerVerified Customer
Category: Service
Issue not resolved
I have been in a couple times to try to resolve a squeaky noise in my wheel, brakes, axle or belt. They always find something to fix but the squeak continues.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2019 04:57 PM

Linda, thank you for the review. We also thank you for giving us the opportunity to look at your vehicle again. We're looking forward to getting to the bottom of this for you. We'll see you for your upcoming appointment.

Employees worked with

NP
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NORA P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
verified customerVerified Customer
Category: Service
Now going to the Maintenance department isn't so terrifying
Not sure why it has been enjoyable going into the maintenance department, the friendliness of staff, or the free coffee/ hot chocolate.
The extra mile that staff goes beyond my expectation.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2019 08:10 AM

Nora, thank you for the fantastic review. We're so glad that we've changed your response to going to the Service department. We understand completely - the unknown in service can be unnerving and we work hard to try and make it as open and comfortable as possible! You are always welcome to stop by for free coffee and hot chocolate, regardless of your service needs! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
verified customerVerified Customer
Category: Service
Wow
Dropped in without an appointment. Checked and repaired in a very short time. Thank you Kevyn and crew!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2019 03:20 PM

Anonymous, thank you for the great review! We're so glad that we were able to accommodate your needs in a timely manner! We'll make sure to pass along your kudos to both Kevyn and the entire Service Department. Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Employees worked with

SS
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STEVE S.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
verified customerVerified Customer
Category: Service
Your service department is absolute quality because of Kevin.
Kevin in your service department was very helpful and conscientious.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/17/2019 10:47 AM

Steve, thank you for the great review! Kevyn is an amazing team member and we'll make sure to pass along your kind words to both his manager and his team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GM
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GARY M.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2019
verified customerVerified Customer
Category: Service
No matter what the challenges or circumtances, the professionalism and attitudes are always positive.
see above comment
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2019 08:10 AM

Gary, thank you for the great survey! Positivity works wonders and we try our hardest! Thank you for choosing Mike White Ford! We look forward to serving you and your Fusion again!

Employees worked with

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Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
verified customerVerified Customer
Category: Service
The service schedulers
Kevyn does a great job taking care of your needs
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/09/2019 08:18 AM

Anonymous, thank you for the great review. We agree - Kevyn does do a great job! We'll make sure to pass along your kind words. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MS
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MICHAL S.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
verified customerVerified Customer
Category: Service
Inspection of Escape 17
At the end of our warranty period, we noticed some issues with shifting. Mike's Ford fixed it within a day (required software update).
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/09/2019 08:14 AM

Michal, thank you for the great review. We're so glad that we were able to get your shifting issues sorted out! Software updates are always preferable to any physical component issues and we're glad that's all it took. Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!

Employees worked with

EH
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ERIN H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
verified customerVerified Customer
Category: Service
Oil change/Key Fob malfunction
My key fob had not been functioning properly. The remote start wouldn’t work even when I stood right by it. The lock button also stopped working regularly. As usual, I take it in to be looked at (along with my routine oil change). The man that checked me in tested it right there and wouldn’t you believe it...the stupid fob worked every damn time without an issue! He was so kind and said he believed me and would look into it further. He tested the battery and it was only 2 bars out of 24. Yikes! I left my car for the day came back with a new battery in the fob (that I wasn’t charged for), tire rotation and oil changed. Really grateful to have such an awesome team working on my vehicle. Thanks guys and gals!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/28/2019 08:17 AM

Erin, thank you for the fantastic review! We agree - it is frustrating when we can't get an issue to duplicate so that we can solve it for you! But we're so glad that we were able to figure out your fob and get you back on the road! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JB
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JACQUELINE B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
verified customerVerified Customer
Category: Service
Service on 2016 Escape
I was very impressed to be shuttled to work and back to the dealership at the end of the day while Ford had my car all day to do an oil change and fix a bluetooth issue. I was even more thrilled that warranties covered everything & I didnt have to pay a cent. Even better, everyone in the service center was very friendly & kind!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/22/2019 08:27 AM

Jacqueline, thank you for the great review. We're sorry to hear about your bluetooth issue, but so glad that we were able to take care of you and also do an oil change. Thank you for the compliment on our service department, we'll make sure to pass your kind words along. Thank you for choosing Mike White Ford. We look forward to serving you and your Escape again in the future.

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
verified customerVerified Customer
Category: Service
Great Service team
Claudia, Jacob, Kevyn, and many others have been helpful and courteous when I took my new (used) truck in for door adjustments.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/22/2019 08:15 AM

Anonymous, thank you for the fantastic review! We're very proud of our team and will pass your kind words along to Claudia, Jacob and Kevyn! So glad we could get your door taken care of! Thank you for choosing Mike White Ford! We hope to serve you again in the future!

Employees worked with

JL
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JUDITH L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
verified customerVerified Customer
Category: Service
good service
I was helped immediately and all employees were very polite. The new waiting room was very comfortable.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/16/2019 03:36 PM

Judith, thank you so much for the fantastic review! We're so glad that you found our waiting room to be comfortable! We're very proud of it! Thank you for choosing Mike White Ford and we look forward to serving you again in the future!

Employees worked with
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