Thank you Frank and daughter.
We are glad we could help and we hope she has an uneventful trip back up to Colorado Springs.
Michael Southern
Service Manager
Thank you for the great review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the positive review.
We are happy to be your dealer and it means so much that you come to us all the way from Prescott Valley. We're here for you and look forward to seeing you again next visit.
Michael Southern
Service Manager
Thank you Jacob for the wonderful review and recommendation for Kelly Lara your advisor.
We are very happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
What a wonderful review, thank you so much.
That is a lot of driving and passing other dealers to come see us and it means a lot. Thank you for your loyalty and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Sheridan, we are disappointed that this visit caused any anxiety.
Since the beginning of Covid we have stressed safety measures in all of our stores. Masks required, social distancing, frequent cleaning and sanitizing of all of our areas, public and private. We have had frequent meetings covering our expectations and the behaviors you describe certainly don't match what we've made clear we expect from our team.
I would like to talk more with you and I know you have questions regarding the Class Action Settlement on your Sonata. I hope to get a chance to answer all of those questions and to apologize that this visit was not up to the standards you've come to expect from us and that we've intended to deliver for you when you visit.
Please accept our heartfeul apologies and know that we will take actions as a direct result of your comments and concerns.
Michael Southern
Service Manager
Sheri,
Thank you again for our conversation today. It means a lot to us that you took the time to sahre your concerns and allow us the chance to address them.
We are very happy to be your dealer, and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Thank you so much for the great review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you so much for the 5-star review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the 5-star review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the great review and recommendation for Kelly Lara your advisor.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Gregory we're sorry to hear your concerns were not fixed.
Noises that happen over 75mph are difficult for us to pin down, we did commit quite a bit of time and more than 35 miles of test driving trying to pin down your noise and we're sorry to hear that the molding we replaced on your driver's rear window did not turn out to be the ultimate cause.
I'd like to find time that you and our shop foreman could go for a drive together so you can demonstrate your noise for him. We did think we had the solution and it would never be our intention to return your car to you unfixed.
Please call me to coordinate we'll get to the bottom of this.
Michael Southern
Service Manager
Thank you for the positive review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the wonderful review and recommendation for Kelly Lara your advisor.
We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Thank you for the excellent review.
We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Thank you for the great review.
We are happy to be your Hyundai dealer and we look forward to seeing you again.
Michael Southern
Service Manager
Thank you for the 5-star review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
We are all one team here, sales, service and parts.
We would love to know more and we certainly would want to address any outstanding concerns you have from your sales experience. Please contact me directly, I would be happy to look into a resolution for you.
Michael Southern
Service Manager
Thank you Sandra for the wonderful review and recommendation for Grant Musser your EV technician.
We are happy to be your EV Hyundai dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager