KELLY LARA

Earnhardt Hyundai North Scottsdale

Overall Rating

4.8

(155 reviews)

73

Reviews of KELLY LARA

MR

Mary R.

Scottsdale, AZ

2020 Hyundai Sonata

01/24/2022

Service Type: Repair

Verified Customer

10

Category: Service

Excellent service always

As I have said excellent caring service, always so friendly, you don’t find this in most Dealerships, most dealerships try to sell you what you don’t need, I am older and a widow and I truly trust everyone I come in contact with in this Dealership and Jimmy in sales they don’t come better than Jimmy, I know he truly cares about me, I love this wonderful man

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/26/2022 07:03 AM

Thank you Mary for the wonderful review and recommendation.

Jimmy is a one-in-a-million for sure and we are very thankful to have him on our team. We appreciate you choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

ES

Emily S.

Glendale, AZ

2018 Hyundai Sonata

01/07/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent Service

I love taking my Hyundai Sonata to Earnhardt Hyundai North Scottsdale for service and repair. I get great service each time. Kelly is exceptionally friendly, knowledgeable, and helpful. I feel taken care of and appreciate the customer service I receive every single time I am there.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2022 10:14 AM

Thank you Emily for the amazing review and recommendation for Kelly Lara your advisor.

We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

DM

Dennis M.

Scottsdale, AZ

2012 Hyundai Accent

12/08/2021

Service Type: Repair

Verified Customer

10

Category: Service

Hyundai Accent Service

My experience with Earnhardt service department has been excellent due to: 1) easy in scheduling date/time, 2) knowledgeable reception to confirm services to be performed and time estimate, 3) quality service performed by mechanics, 4) completing of service within estimated time, 5) ease of payment for services, 6) cleaned car returned to me, 7) my vehicle performs as expected after the service.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2021 07:06 AM

Thank you Dennis what a wonderful review and recommendation.

We appreciate all your loyalty over the years and we look forward to being here for you and your Accent for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

HL

Howard L.

Scottsdale, AZ

2014 Hyundai Santa Fe Sport

11/24/2021

Service Type: Repair

Verified Customer

10

Category: Service

Surveys

I hate surveys

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/26/2021 10:45 AM

Thank you Howard.

We all feel surveyed to pieces. We know you hate'em, but we still need them - thank you for taking the time know that we truly appreciate.

Michael Southern
Service Manager

Employees worked with

LA

Leonard A.

Scottsdale, AZ

2021 Hyundai Tucson

ReScore Review™

11/20/2021

Verified Customer

10

Category: Service

Excellent Expeience

All necessary work done when they said it would be completed. My service agent was wonderful!?. She was attentive, friendly, and engaging. All in all, a very professional experience.

Employees worked with

Verified Customer

Scottsdale, AZ

2020 Hyundai Kona

11/19/2021

Service Type: Repair

Verified Customer

10

Category: Service

needed a battery

Went to leave to go someplace & car wouldn't start. Roadside Service came very quickly, told about 1 hour he was at my place in less than 15 min. jump started my car & checked battery said I needed new battery. Went to Dealer for one they checked it and put a new one in no charge. I had the car 14 months said battery should last longer. no appointment in & out 25 min.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/22/2021 09:13 AM

Thank you for the great review - never fun to be stranded.

Arizona is hard on batteries, 14 months is definitely on the shorter side of battery life even here. We do check batteries during each service visit and even with this new battery, going forward we'll be checking that battery and we hope we catch it before it fails next time - more than 14 months we would expect.

We are glad that our team and roadside assistance were able to hustle and get you in, get you out, so you could get back to your life. Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with

TF

Thomas F.

Phoenix, AZ

2015 Hyundai Sonata Hybrid

11/02/2021

Service Type: Repair

Verified Customer

10

Category: Service

Excellent Service

Very prompt. Excellent service all around.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/03/2021 08:30 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

WD

William D.

Scottsdale, AZ

2013 Hyundai Equus

10/12/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent service.

Went to the service department on a Saturday morning. Electrical warning light suddenly on. Dealership was very accomodating. Problem was diagnosed -- failed alternator -- and repaired the same day.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2021 04:36 PM

Thank you William for the great review.

We know emergencies happen and we'll always do our best to get you in, get you out, so you can get back to your life. We're glad the team was able to take this one for you in stride and we'll look forward to seeing you again on more expected circumstances.

Michael Southern
Service Manager

Employees worked with

BA

Brittany A.

Phoenix, AZ

2017 Hyundai Sonata

ReScore Review™

10/06/2021

Verified Customer

6

Category: Service

Great Customer Service, Terrible Timing

My accelerator bogged down on the freeway and I had to pull over for an emergency tow. Hyundai Roadside Assistance and Kelly at the dealership we’re very helpful with getting my car checked in, the process was smooth and seamless.

The problem arises with the amount of time it took to do a simple system update. I was told my car would be priority since it was an emergency situation and that it would only take 2-3 days. While Kelly was very responsive, I was the one who had to reach out to her every day to get an update. I would’ve appreciated some initiative on her part to make sure I was in the loop at all times. She did message me on her day off, so I will give her grace there.

This entire process of a simple system update took 6 days and I was without a car the entire time. A rental car or ride share assistance was NOT offered to me AND I had to pay for my Lyft ride to pick up my car. It is absolutely unacceptable for a warranty issue that was not my problem and potentially dangerous for me on the freeway. It's difficult to be totally upset however, because I was very warmly received when I arrived at the dealership. Later, when I voiced my complaints, Kelly and Michael were able to get me a reimbursement for the Lyft charge and accepted that the lack of initiative to make my warranty issue a priority would improve going forward.

Overall great customer service but terrible timing for a simple warranty issue that was not my fault.

Employees worked with

LT

Linda T.

Scottsdale, AZ

2020 Hyundai Sonata

ReScore Review™

10/01/2021

Verified Customer

10

Category: Service

I had excellent service at Earnhardt Hyundai on Frank Lloyd Wright Blvd.

I brought my car in for service and was warmly greeted by Kelly as soon as I walked in. She took my information and explained what was included in my service and to make myself comfortable in the waiting area, which was very nice. Comfortable seating and large screen TV. I noticed that both the waiting room and bathroom were very clean. It was all done in a timely manner. Kelly explained everything that was done with my car and was very friendly and helpful. I am very pleased and satisfied with the service I received and will definitely be bringing my vehicle back in again for my next service.

Employees worked with

PC

Patrick C.

Phoenix, AZ

2017 Hyundai Sonata

10/01/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Check these guys out

Earnhardt is a really high-quality dealership. I have been around cars and dealers for many years and Earnhardt is the best dealer I have been associated with. Quite frankly, I am a bit surprised at their overall quality. First rate

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/01/2021 02:06 PM

Thank you Patrick for the wonderful review and recommendation.

We are so happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2020 Hyundai Kona

09/29/2021

Service Type: Repair

Verified Customer

5

Category: Service

Even with an appointment I waited over 3 hours

Even with an appointment I waited over 3 hours for an oil change and tire rotation.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 11:10 AM

We are sorry this visit took much longer than either you or we wanted.

Ridiculous is right, our goal with our Car Care Express service is oil changes and more while you wait and our goal has been 60 minutes or less. We have been a bit overrun here of late and have many of the same conflict and issues other service industries are having now as well. We are working hard to get through it and we certainly hope before you next oil change we'll be back to business as usual.

We are very sorry this was a poor visit but we look forward to making it up to you in the future.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2018 Hyundai Kona

09/20/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Comfortable and covid safe waiting experience

I always like getting my car serviced here. The waiting room is comfortable. 2 tvs, one w sports, the other w hgtv. Hot coffee and tea fully stocked. Comfy chairs. Liked how they removed the magazines as a covid safety precaution. And i also got my battery replaced on my key fob for free while i waited. Always great service.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 08:04 AM

What a wonderful review and recommendation - thank you.

We're glad you appreciated our lounge and our Covid precautions. Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

EG

Elena G.

Scottsdale, AZ

2015 Hyundai Santa Fe Sport

09/01/2021

Service Type: Repair

Verified Customer

10

Category: Service

Service above and beyond!

Earnhardt Hyundai North Scottsdale has wonderful customer service department. Actually, all the associates are courteous, professional and helpful. Working with Kelly my service consultant was a very positive experience. She went above and beyond to get amicable resolution in dealing with my serious car problems and repairs. She kept me informed every step of the way and even returned my messages on her day off. Will certainly refer everyone to EHNS Hyundai excellent - quality, performance, and service! Thank you.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:46 PM

Thank you Elena for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

SH

Shimshon H.

Tucson, AZ

2018 Hyundai Tucson

08/20/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great service

The service department makes me feel and completely take care of my suv.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/23/2021 11:16 AM

Thank you Shimshon for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RE

Robert E.

Scottsdale, AZ

2021 Hyundai Palisade

07/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Better than a poke in the eye.

I go to Earnhardt because my car is under warranty and they offer every other visit free (much like Bombas socks, except you actually benefit). It’s a nice place, which is good because they will keep you there for awhile.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2021 08:47 AM

Most things are better than a poke in the eye that is for sure and we do not expect to be quite as thrilling as a tax return either, but we do strive to deliver great service for you and your Palisade. Without a doubt, we have been busier than usual lately and while our goal is 60 minutes or less for a service and a wash, these days that has been a challenge. Let us all hope that before your next service we're back in form and Kelly will be able to move your Palisade swiftly through.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

CO

Charles O.

Scottsdale, AZ

2019 Hyundai Tucson

07/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Excellent service dept. which is very important in selecting a dealer to buy from

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:21 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SB

Susan B.

Phoenix, AZ

2018 Hyundai Tucson

07/16/2021

Service Type: Repair

Verified Customer

Category: Service

Great service at a friendly facility

Everything went smoothly at our recent well-car visit to Earnhardt. We were greeted immediately, our car was serviced promptly, and it was returned clean and sparkly. Thanks, Earnhardt.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:44 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MK

Marjorie K.

Phoenix, AZ

2017 Hyundai Santa Fe

07/16/2021

Service Type: Repair

Verified Customer

Category: Service

Earnhardt has great customer service

The customer service is very good!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

AA

Ayman A.

Scottsdale, AZ

2018 Hyundai Sonata

ReScore Review™

07/06/2021

Verified Customer

Category: Service

Customer service is a # 1 priority

Customer service is very important to me, that's why I love their approach to get everything corrected.
I want to thank Nazy for her follow up.

Recommended

Employees worked with

Displaying Review 21 - 40 of 167 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.