KELLY LARA

Earnhardt Hyundai North Scottsdale

Overall Rating

4.8

(155 reviews)

73

Reviews of KELLY LARA

LT

Linda T.

Scottsdale, AZ

2020 Hyundai Sonata

ReScore Review™

10/01/2021

Verified Customer

10

Category: Service

I had excellent service at Earnhardt Hyundai on Frank Lloyd Wright Blvd.

I brought my car in for service and was warmly greeted by Kelly as soon as I walked in. She took my information and explained what was included in my service and to make myself comfortable in the waiting area, which was very nice. Comfortable seating and large screen TV. I noticed that both the waiting room and bathroom were very clean. It was all done in a timely manner. Kelly explained everything that was done with my car and was very friendly and helpful. I am very pleased and satisfied with the service I received and will definitely be bringing my vehicle back in again for my next service.

Original Review

09/16/2021

Service Type: Repair

10

Category: Service

Very pleased with my service and friendliness of staff.

I was completely satisfied with my service, the cleanliness of the waiting room and comfortable seating and helpfulness of the staff.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/17/2021 04:46 PM

Thank you Linda for the positive review and recommendation for Kelly Lara your advisor.

We know that this visit took a bit longer than usual owing to us needing to perform not one but two separate software updates on your Sonata while it was in for this oil change visit.

Our Car Care Express service is designed to get you in, get you out, and get you back to your life by doing oil changes and more while you wait. Our goal is 45 minutes to an hour and generally we are able to deliver this level of service. These udpates however pushed us past our normal delivery times, still it should be good to know that all of your software is up to date now and you will not need to make another separate visit to address those items.

We really are happy to be your dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

EG

Elena G.

Scottsdale, AZ

2015 Hyundai Santa Fe Sport

09/01/2021

Service Type: Repair

Verified Customer

10

Category: Service

Service above and beyond!

Earnhardt Hyundai North Scottsdale has wonderful customer service department. Actually, all the associates are courteous, professional and helpful. Working with Kelly my service consultant was a very positive experience. She went above and beyond to get amicable resolution in dealing with my serious car problems and repairs. She kept me informed every step of the way and even returned my messages on her day off. Will certainly refer everyone to EHNS Hyundai excellent - quality, performance, and service! Thank you.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:46 PM

Thank you Elena for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

SH

Shimshon H.

Tucson, AZ

2018 Hyundai Tucson

08/20/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great service

The service department makes me feel and completely take care of my suv.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/23/2021 11:16 AM

Thank you Shimshon for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RE

Robert E.

Scottsdale, AZ

2021 Hyundai Palisade

07/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Better than a poke in the eye.

I go to Earnhardt because my car is under warranty and they offer every other visit free (much like Bombas socks, except you actually benefit). It’s a nice place, which is good because they will keep you there for awhile.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2021 08:47 AM

Most things are better than a poke in the eye that is for sure and we do not expect to be quite as thrilling as a tax return either, but we do strive to deliver great service for you and your Palisade. Without a doubt, we have been busier than usual lately and while our goal is 60 minutes or less for a service and a wash, these days that has been a challenge. Let us all hope that before your next service we're back in form and Kelly will be able to move your Palisade swiftly through.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

CO

Charles O.

Scottsdale, AZ

2019 Hyundai Tucson

07/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Excellent service dept. which is very important in selecting a dealer to buy from

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:21 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SB

Susan B.

Phoenix, AZ

2018 Hyundai Tucson

07/16/2021

Service Type: Repair

Verified Customer

Category: Service

Great service at a friendly facility

Everything went smoothly at our recent well-car visit to Earnhardt. We were greeted immediately, our car was serviced promptly, and it was returned clean and sparkly. Thanks, Earnhardt.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:44 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MK

Marjorie K.

Phoenix, AZ

2017 Hyundai Santa Fe

07/16/2021

Service Type: Repair

Verified Customer

Category: Service

Earnhardt has great customer service

The customer service is very good!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2018 Hyundai Elantra

07/05/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Service - Thank you.

The best … Everyone at dealership is kind, professional and fair. Thanks

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:54 AM

Thank you for the fantastic review and recommendation.

We are so happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

ES

Emily S.

Glendale, AZ

2018 Hyundai Sonata

06/25/2021

Service Type: Repair

Verified Customer

Category: Service

Excellent Service

I worked with Kelly on getting the paint on my vehicle repaired, as well as a new tire for my blow out one and a new battery. She was fantastic. Called and texted me with updates as my repairs progressed. She arranged for a rental vehicle for me, and made the whole process easy and pain free. I knew exactly what I was getting and what it would cost me. I highly recommend her and this location for repairs and service.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2021 08:30 AM

Thank you for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

AA

Ayman A.

Scottsdale, AZ

2018 Hyundai Sonata

ReScore Review™

07/06/2021

Verified Customer

Category: Service

Customer service is a # 1 priority

Customer service is very important to me, that's why I love their approach to get everything corrected.
I want to thank Nazy for her follow up.

Recommended

Original Review

06/05/2021

Service Type: Maintenance

Category: Service

Scheduling a service

Since the Blue Link App is down, I wasn't able to schedule service so I stopped to get it done.
During my previous maintenance I had a complain for a minor issue, I was contacted as they needed to discuss this issue.
Nazy handled my schedule request & she was so helpful, asked about my mentioned concerns & is going beyond making sure my concerns are cleared.
I do appreciate this kind of customer service, always keen to get the customer satisfied.
Thank you Nazy for your time and effort.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/05/2021 07:40 AM

Thank you for letting us know about your visit.

We are very sorry, our Car Care Express service should never take so long to complete. Although we have been especially busy here lately, we never want to keep you waiting that long.

Please let us make it up to you on your next visit, by then we certainly hope to be back to more normal times and our 45 minute to 1 hour completion times. We know you drive a lot and visit us often, and we promise to do what we can to make your next visit much, much swifter.

Michael Southern
Service Manager

NAZY H. from Earnhardt Hyundai North Scottsdale responded on 07/02/2021 02:02 PM

Thank you

Employees worked with

BE

Bruce E.

Scottsdale, AZ

2012 Hyundai Santa Fe

06/01/2021

Service Type: Maintenance

Verified Customer

Category: Service

Service

I felt taken care of. They did what they said they will do.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/03/2021 07:43 AM

Thank you Bruce for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

WG

Wallace G.

Scottsdale, AZ

2013 Hyundai Genesis

05/06/2021

Service Type: Maintenance

Verified Customer

Category: Service

Kelly Lara, service consultant, is totally professional and always has things scheduled and ready on time. She is a real asset to your dealership.

Very pleased and always satisfied with work and service. Thanks, Wally George

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:46 AM

Thank you Wallace for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

DB

Dawn B.

Chandler, AZ

2018 Hyundai Tucson

05/03/2021

Service Type: Repair

Verified Customer

Category: Service

Great customer service

We've always had amazing customer service and care.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:43 AM

Thank you Dawn for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

NK

Norma K.

Scottsdale, AZ

2015 Hyundai Genesis

05/01/2021

Service Type: Maintenance

Verified Customer

Category: Service

KELLY, OUR SERVICE WRITTER!!!!

The fact that Micael the service manager always has the customers BACK!!!!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:43 AM

Thank you Norma (and Cedric).

It has been our absolute pleasure to be your Genesis dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

PK

Padmakar K.

Scottsdale, AZ

2018 Hyundai Sonata

04/27/2021

Service Type: Maintenance

Verified Customer

Category: Service

Best Hyundai Dealership

Will never purchase any other Brand

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:40 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2020 Hyundai Sonata

ReScore Review™

04/28/2021

Verified Customer

Category: Service

Customer service their #1 priority!

Ricardo went above and beyond of taking care of my concerns. I will be returning there for my next needed service.

Recommended

Original Review

04/25/2021

Service Type: Maintenance

Category: Service

disappointed

Felt an oil change should not take 2 hrs

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/26/2021 04:40 PM

We are disappointed too.

We designed our Car Care Express service to deliver speedy service to our customers. Oil changes and more while you wait. Our goal is to be under an hour including the car wash. As the city has opened up post Covid, we have found ourselves a bit overwhelmed and we've really been struggling to keep up. This visit was not typical and we would love the chance to prove this to you. We hope next time you're due you'll give myself or Ricardo a call, we'd really like to make this up to you.

Michael Southern
Service Manager

Employees worked with

EM

Emma M.

Albuquerque, NM

2021 Hyundai Tucson

04/21/2021

Service Type: Repair

Verified Customer

Category: Service

Battery Drained

Second battery in less than 5000 miles., I told Kelly that this is the second battery replaced since I bought the Tucson in late November, she told me I should have bought the car from them! As a travel nurse I need reliable transportation. I traveled back to Las Vegas where I bought the car!

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/22/2021 07:55 AM

Emma we are sorry we didn't have better answers about your deade battery.

When your car was towed in the battery was completely flat. After we replaced it we checked both the starting and charging systems and found no abnormalities. We did treat your visit as an emergency and did our best to get you in, get you out, and get you back to your busy life as a travelling nurse. If we had seen anything we thought could leave you stranded we would have addressed it, but all evidence pointed to only a failed battery.

We are happy to share our findings with your selling / hometown dealer and we really are sorry there were no more conclusive answers during your emergency visit here. I do appreciate you taking the time to speak with me about your visit and we truly are sorry we couldn't find more under the circumstances.

Michael Southern
Service Manager

Employees worked with

EA

Emily A.

Scottsdale, AZ

2017 Hyundai Elantra

04/14/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

Kelly was very friendly to me throughout the whole process. I always take my Elantra here for a tune up. Sometimes the wait takes longer than what I expected/was told, but overall quality is still great.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/20/2021 04:19 PM

Thank you for the positive review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RS

Rose S.

Cave Creek, AZ

2020 Hyundai Santa Fe

04/12/2021

Service Type: Repair

Verified Customer

Category: Service

Prompt, friendly service

I enjoy my Hyundai Santa Fe so much, and the service I get is very friendly, I recommended to a friend, she purchased a Hyundai and is recommending to her friends

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2021 09:26 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JM

James M.

Goodyear, AZ

2018 Hyundai Tucson

04/09/2021

Service Type: Repair

Verified Customer

Category: Service

Great Service

I was really impressed by Kelly who was assisting me in my vehicle maintenance. She kept me updated at all times and was very knowledgeable. Her customer service skills are off the chart and friendly demeanor along with making you feel like an important customer was very impressive. I will always bring my vehicle along with telling my friends of the very enjoyable service that is given at this location.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2021 11:23 AM

Wow! Thank you James, what a wonderful review and recommendation for Kelly Lara your advisor.

We're glad she took such excellent care of you and your Tucson. We know you come a long way to see us and it means a lot. Thank you for choosin us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

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