KELLY LARA

Earnhardt Hyundai North Scottsdale

Overall Rating

4.8

(155 reviews)

73

Reviews of KELLY LARA

BA

Brittany A.

Phoenix, AZ

2017 Hyundai Sonata

ReScore Review™

10/06/2021

Verified Customer

6

Category: Service

Great Customer Service, Terrible Timing

My accelerator bogged down on the freeway and I had to pull over for an emergency tow. Hyundai Roadside Assistance and Kelly at the dealership we’re very helpful with getting my car checked in, the process was smooth and seamless.

The problem arises with the amount of time it took to do a simple system update. I was told my car would be priority since it was an emergency situation and that it would only take 2-3 days. While Kelly was very responsive, I was the one who had to reach out to her every day to get an update. I would’ve appreciated some initiative on her part to make sure I was in the loop at all times. She did message me on her day off, so I will give her grace there.

This entire process of a simple system update took 6 days and I was without a car the entire time. A rental car or ride share assistance was NOT offered to me AND I had to pay for my Lyft ride to pick up my car. It is absolutely unacceptable for a warranty issue that was not my problem and potentially dangerous for me on the freeway. It's difficult to be totally upset however, because I was very warmly received when I arrived at the dealership. Later, when I voiced my complaints, Kelly and Michael were able to get me a reimbursement for the Lyft charge and accepted that the lack of initiative to make my warranty issue a priority would improve going forward.

Overall great customer service but terrible timing for a simple warranty issue that was not my fault.

Employees worked with

LT

Linda T.

Scottsdale, AZ

2020 Hyundai Sonata

ReScore Review™

10/01/2021

Verified Customer

10

Category: Service

I had excellent service at Earnhardt Hyundai on Frank Lloyd Wright Blvd.

I brought my car in for service and was warmly greeted by Kelly as soon as I walked in. She took my information and explained what was included in my service and to make myself comfortable in the waiting area, which was very nice. Comfortable seating and large screen TV. I noticed that both the waiting room and bathroom were very clean. It was all done in a timely manner. Kelly explained everything that was done with my car and was very friendly and helpful. I am very pleased and satisfied with the service I received and will definitely be bringing my vehicle back in again for my next service.

Original Review

09/16/2021

Service Type: Repair

10

Category: Service

Very pleased with my service and friendliness of staff.

I was completely satisfied with my service, the cleanliness of the waiting room and comfortable seating and helpfulness of the staff.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/17/2021 04:46 PM

Thank you Linda for the positive review and recommendation for Kelly Lara your advisor.

We know that this visit took a bit longer than usual owing to us needing to perform not one but two separate software updates on your Sonata while it was in for this oil change visit.

Our Car Care Express service is designed to get you in, get you out, and get you back to your life by doing oil changes and more while you wait. Our goal is 45 minutes to an hour and generally we are able to deliver this level of service. These udpates however pushed us past our normal delivery times, still it should be good to know that all of your software is up to date now and you will not need to make another separate visit to address those items.

We really are happy to be your dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

RE

Robert E.

Scottsdale, AZ

2021 Hyundai Palisade

07/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Better than a poke in the eye.

I go to Earnhardt because my car is under warranty and they offer every other visit free (much like Bombas socks, except you actually benefit). It’s a nice place, which is good because they will keep you there for awhile.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2021 08:47 AM

Most things are better than a poke in the eye that is for sure and we do not expect to be quite as thrilling as a tax return either, but we do strive to deliver great service for you and your Palisade. Without a doubt, we have been busier than usual lately and while our goal is 60 minutes or less for a service and a wash, these days that has been a challenge. Let us all hope that before your next service we're back in form and Kelly will be able to move your Palisade swiftly through.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

EA

Emily A.

Scottsdale, AZ

2017 Hyundai Elantra

04/14/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

Kelly was very friendly to me throughout the whole process. I always take my Elantra here for a tune up. Sometimes the wait takes longer than what I expected/was told, but overall quality is still great.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/20/2021 04:19 PM

Thank you for the positive review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

NK

Norma K.

Scottsdale, AZ

2015 Hyundai Genesis

01/28/2021

Service Type: Maintenance

Verified Customer

Category: Service

KELLY, OUR SERVICE WRITTER!!!!

The rest of the staff is not quite as pleasant to be around as KELLY AND MICHEAL THE SERVICE
MANAGER!!!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2021 06:53 AM

Thank you Norma and Cedric for the positive review.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2020 Hyundai Tucson

12/27/2020

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

Good customer service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/28/2020 10:05 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MM

Miguel M.

Prescott Valley, AZ

2020 Hyundai Tucson

12/11/2020

Service Type: Repair

Verified Customer

Category: Service

A dealership that stepped up

took a lot longer than expected but the service provider took care of me she is why I will drive all the from Prescott Valley, AZ

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/18/2020 03:12 PM

Thank you for the positive review.

We are happy to be your dealer and it means so much that you come to us all the way from Prescott Valley. We're here for you and look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

NK

Norma K.

Scottsdale, AZ

2015 Hyundai Genesis

10/16/2020

Service Type: Maintenance

Verified Customer

Category: Service

Kelly in the Service Department!!!!!!!!!

Kelly, Follows Through on my cars Service 100% every time!!!!!!!!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2020 01:21 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Tempe, AZ

2012 Hyundai Accent

10/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

.

.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2019 12:43 PM

Thank you for the positive review.

.
.

Michael Southern
Service Manager

Employees worked with

MB

Margie B.

Fountain Hills, AZ

2018 Hyundai Santa Fe

09/16/2019

Service Type: Repair

Verified Customer

Category: Service

4

One other minor point that was a bit of a negative experience for me was that when I made my appointment it was for 8:00 a.m. to drop off my vehicle -- with the understanding that the courtesy shuttle service would drive me to my job (2 miles away) and drop me off. I specifically made this request when scheduling my appointment (as I have done each time I brought in my vehicle for routine service over the past year). After dropping off my car with the service rep (Kelly), I learned that the shuttle driver had left without me and wouldn't be back for 40 minutes -- thus putting me in the position of being late to work. I had to call a co-worker to see if she could pick me up on her way to work. She did, but I didn't like being left in that position after specifically making prior arrangements before I dropped off my vehicle. IN FACT, one of the big reasons I purchased my vehicle from the location I did was so that it would be CONVENIENT for me to bring it in for routine service, drop it off, and a shuttle to take me / pick me up from work just 2 miles away. Kelly was apologetic about the matter, but I don't want to ever have to experience something like that again -- ESPECIALLY when I make prior arrangements requesting the shuttle service.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 02:54 PM

Thank you for the feedback.

We certainly try to make our shuttle arrangements easy and convenient for all. We're sorry this one timed out poorly, and we really to want to make it smooth whenever you bring your car in. Hopefully we will never have this issue again, but if you need help, for 2 miles away, I'll happily grab a car and take you to work if need be, sorry this visit wasn't perfect, we'll do better next time.

Michael Southern
Service Manager

Employees worked with

HL

Hyacinth L.

Scottsdale, AZ

2017 Hyundai Tucson

04/09/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

EXCELLENT

JOB AND SERVICE WELL DONE

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/12/2022 07:40 AM

Thank you Hyacinth for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2020 Hyundai Kona

02/11/2022

Service Type: Repair

Verified Customer

9

Category: Service

2020 Kona- same electrical problem 4 times in a year!

2020 Kona, thank God it’s under warranty, has been in the shop 4 times for the Sam problem in the last year. All the check engine light come on at once. Either intermittently or constantly depending on which time I brought it in. Also my passenger headlight was not sealed and developed condensation in snowy weather and had to be replaced. My car has only 25k miles.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2022 07:36 AM

Thank you for your feedback.

We know how frustrating rodent damage can be for our owners and we are sorry this keep happening to your car. There are some prevenative steps we've tried to help with, but critters do what critters do. Let's hope they find somewhere else to go next time, but we're here for you either way.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2020 Hyundai Tucson

ReScore Review™

02/04/2022

Verified Customer

9

Category: Service

Service Dept Appointment

I scheduled my car for a routine service appointment. Everything ran smooth and was done to expectation. Shuttle service to and from my home was prompt and most appreciated.

Employees worked with

DH

David H.

Pinetop, AZ

2021 Hyundai Palisade

02/01/2022

Service Type: Repair

Verified Customer

8

Category: Service

Service experience

My service at this dealership was great, no complaints except I had to book the appointment 6 weeks in the future

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022 11:48 AM

Thank you David for the great review and we're sorry about the wait to get it.

We're still working on increasing our capacity and we hope ahead of your next visit we'lre back to normal.

Michael Southern
Service Manager

Employees worked with

RB

Ronald B.

Sedona, AZ

2019 Hyundai Santa Fe

01/27/2022

Service Type: Repair

Verified Customer

10

Category: Service

Regular service

My car was checked in on time, serviced, washed and returned in a timely manner. I was completely satisfied.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022 11:47 AM

Thank you Ronald for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2022 Hyundai Kona

01/27/2022

Service Type: Repair

Verified Customer

10

Category: Service

Oil Change

Had a very good experience here compared to other dealers. Very clean, comfortable chairs, friendly staff and greeting, variety of snacks and drinks, quick service and on time.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2022 08:58 AM

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MR

Mary R.

Scottsdale, AZ

2020 Hyundai Sonata

01/24/2022

Service Type: Repair

Verified Customer

10

Category: Service

Excellent service always

As I have said excellent caring service, always so friendly, you don’t find this in most Dealerships, most dealerships try to sell you what you don’t need, I am older and a widow and I truly trust everyone I come in contact with in this Dealership and Jimmy in sales they don’t come better than Jimmy, I know he truly cares about me, I love this wonderful man

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/26/2022 07:03 AM

Thank you Mary for the wonderful review and recommendation.

Jimmy is a one-in-a-million for sure and we are very thankful to have him on our team. We appreciate you choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

ES

Emily S.

Glendale, AZ

2018 Hyundai Sonata

01/07/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent Service

I love taking my Hyundai Sonata to Earnhardt Hyundai North Scottsdale for service and repair. I get great service each time. Kelly is exceptionally friendly, knowledgeable, and helpful. I feel taken care of and appreciate the customer service I receive every single time I am there.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2022 10:14 AM

Thank you Emily for the amazing review and recommendation for Kelly Lara your advisor.

We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

DM

Dennis M.

Scottsdale, AZ

2012 Hyundai Accent

12/08/2021

Service Type: Repair

Verified Customer

10

Category: Service

Hyundai Accent Service

My experience with Earnhardt service department has been excellent due to: 1) easy in scheduling date/time, 2) knowledgeable reception to confirm services to be performed and time estimate, 3) quality service performed by mechanics, 4) completing of service within estimated time, 5) ease of payment for services, 6) cleaned car returned to me, 7) my vehicle performs as expected after the service.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2021 07:06 AM

Thank you Dennis what a wonderful review and recommendation.

We appreciate all your loyalty over the years and we look forward to being here for you and your Accent for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

HL

Howard L.

Scottsdale, AZ

2014 Hyundai Santa Fe Sport

11/24/2021

Service Type: Repair

Verified Customer

10

Category: Service

Surveys

I hate surveys

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/26/2021 10:45 AM

Thank you Howard.

We all feel surveyed to pieces. We know you hate'em, but we still need them - thank you for taking the time know that we truly appreciate.

Michael Southern
Service Manager

Employees worked with

Displaying Review 21 - 40 of 167 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.