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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

LA
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Leonard A.
Scottsdale, AZ
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Excellent Expeience
All necessary work done when they said it would be completed. My service agent was wonderful!?. She was attentive, friendly, and engaging. All in all, a very professional experience.
Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
needed a battery
Went to leave to go someplace & car wouldn't start. Roadside Service came very quickly, told about 1 hour he was at my place in less than 15 min. jump started my car & checked battery said I needed new battery. Went to Dealer for one they checked it and put a new one in no charge. I had the car 14 months said battery should last longer. no appointment in & out 25 min.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/22/2021 09:13 AM

Thank you for the great review - never fun to be stranded.

Arizona is hard on batteries, 14 months is definitely on the shorter side of battery life even here.  We do check batteries during each service visit and even with this new battery, going forward we'll be checking that battery and we hope we catch it before it fails next time - more than 14 months we would expect.

We are glad that our team and roadside assistance were able to hustle and get you in, get you out, so you could get back to your life.  Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
TF
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Thomas F.
Phoenix, AZ
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Very prompt. Excellent service all around.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/03/2021 08:30 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
WD
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William D.
Scottsdale, AZ
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service.
Went to the service department on a Saturday morning. Electrical warning light suddenly on. Dealership was very accomodating. Problem was diagnosed -- failed alternator -- and repaired the same day.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2021 04:36 PM

Thank you William for the great review.

We know emergencies happen and we'll always do our best to get you in, get you out, so you can get back to your life.  We're glad the team was able to take this one for you in stride and we'll look forward to seeing you again on more expected circumstances.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LT
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Linda T.
Scottsdale, AZ
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
I had excellent service at Earnhardt Hyundai on Frank Lloyd Wright Blvd.
I brought my car in for service and was warmly greeted by Kelly as soon as I walked in. She took my information and explained what was included in my service and to make myself comfortable in the waiting area, which was very nice. Comfortable seating and large screen TV. I noticed that both the waiting room and bathroom were very clean. It was all done in a timely manner. Kelly explained everything that was done with my car and was very friendly and helpful. I am very pleased and satisfied with the service I received and will definitely be bringing my vehicle back in again for my next service.
Employees worked with
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KELLY LARA
PC
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Patrick C.
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Check these guys out
Earnhardt is a really high-quality dealership. I have been around cars and dealers for many years and Earnhardt is the best dealer I have been associated with. Quite frankly, I am a bit surprised at their overall quality. First rate
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/01/2021 02:06 PM

Thank you Patrick for the wonderful review and recommendation.

We are so happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Comfortable and covid safe waiting experience
I always like getting my car serviced here. The waiting room is comfortable. 2 tvs, one w sports, the other w hgtv. Hot coffee and tea fully stocked. Comfy chairs. Liked how they removed the magazines as a covid safety precaution. And i also got my battery replaced on my key fob for free while i waited. Always great service.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 08:04 AM

What a wonderful review and recommendation - thank you.

We're glad you appreciated our lounge and our Covid precautions.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
EG
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Elena G.
Scottsdale, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service above and beyond!
Earnhardt Hyundai North Scottsdale has wonderful customer service department. Actually, all the associates are courteous, professional and helpful. Working with Kelly my service consultant was a very positive experience. She went above and beyond to get amicable resolution in dealing with my serious car problems and repairs. She kept me informed every step of the way and even returned my messages on her day off. Will certainly refer everyone to EHNS Hyundai excellent - quality, performance, and service! Thank you.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:46 PM

Thank you Elena for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SH
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Shimshon H.
Tucson, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
The service department makes me feel and completely take care of my suv.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/23/2021 11:16 AM

Thank you Shimshon for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent service dept. which is very important in selecting a dealer to buy from
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:21 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SB
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Susan B.
Phoenix, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service at a friendly facility
Everything went smoothly at our recent well-car visit to Earnhardt. We were greeted immediately, our car was serviced promptly, and it was returned clean and sparkly. Thanks, Earnhardt.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:44 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MK
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Marjorie K.
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Earnhardt has great customer service
The customer service is very good!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
AA
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Ayman A.
Scottsdale, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customer Verified Customer
Category: Service
Customer service is a # 1 priority
Customer service is very important to me, that's why I love their approach to get everything corrected.
I want to thank Nazy for her follow up.
Recommended
Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service - Thank you.
The best … Everyone at dealership is kind, professional and fair. Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:54 AM

Thank you for the fantastic review and recommendation.

We are so happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
ES
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Emily S.
Glendale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
I worked with Kelly on getting the paint on my vehicle repaired, as well as a new tire for my blow out one and a new battery. She was fantastic. Called and texted me with updates as my repairs progressed. She arranged for a rental vehicle for me, and made the whole process easy and pain free. I knew exactly what I was getting and what it would cost me. I highly recommend her and this location for repairs and service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2021 08:30 AM

Thank you for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
BE
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Bruce E.
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
I felt taken care of. They did what they said they will do.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/03/2021 07:43 AM

Thank you Bruce for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
WG
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Wallace G.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kelly Lara, service consultant, is totally professional and always has things scheduled and ready on time. She is a real asset to your dealership.
Very pleased and always satisfied with work and service. Thanks, Wally George
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:46 AM

Thank you Wallace for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DB
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Dawn B.
Chandler, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
We've always had amazing customer service and care.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:43 AM

Thank you Dawn for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
NK
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Norma K.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
KELLY, OUR SERVICE WRITTER!!!!
The fact that Micael the service manager always has the customers BACK!!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:43 AM

Thank you Norma (and Cedric).

It has been our absolute pleasure to be your Genesis dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Customer service their #1 priority!
Ricardo went above and beyond of taking care of my concerns. I will be returning there for my next needed service.
Recommended
Employees worked with
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KELLY LARA
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