Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
avatar

KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

FB
gravatar
Frank B.
Scottsdale, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Always ready to help and get things done
I brought two cars in for Service. Nazy, the Service Coordinator was patience with me and listened . I was more concerned about my daughters car because she was visiting me in Arizona and to drive back to Colorado Springs. It was during the holidays and she made an appointments to service my car and my daughter's care in few days. Thank you for inspecting our cars and doing all the service work . I felt great that my daughter would be safe driving back to Colorado.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2021 08:17 AM

Thank you Frank and daughter.

We are glad we could help and we hope she has an uneventful trip back up to Colorado Springs.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Cave Creek, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
Timely, friendly service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/28/2020 10:05 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Phoenix, AZ
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Good customer service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/28/2020 10:05 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
MM
gravatar
Miguel M.
Prescott Valley, AZ
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
A dealership that stepped up
took a lot longer than expected but the service provider took care of me she is why I will drive all the from Prescott Valley, AZ
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/18/2020 03:12 PM

Thank you for the positive review.

We are happy to be your dealer and it means so much that you come to us all the way from Prescott Valley.   We're here for you and look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
JB
gravatar
Jacob B.
Scottsdale, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
First, proessionalism, communication
Professionalism, communication, promptness in service. KELLEY was great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2020 10:37 AM

Thank you Jacob for the wonderful review and recommendation for Kelly Lara your advisor.

We are very happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Chandler, AZ
2019 Hyundai Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recalls
Although there are multiple Hyundai dealerships closer to my home. I will continue to drive 35 miles to have my car serviced at the North Scottsdale dealership. They always go above and beyond to ensure my vehicle is safe to drive.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/10/2020 09:32 AM

What a wonderful review, thank you so much.

That is a lot of driving and passing other dealers to come see us and it means a lot.  Thank you for your loyalty and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
SM
gravatar
Sheridan M.
Phoenix, AZ
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
verified customerVerified Customer
Category: Service
Management reaches out
I was surprised and pleased that the Service Manager at Earnhardt Hyundai immediately contacted me regarding the issue and concerns I had following a recent oil change visit.
He thoughtfully apologized that the staff, during my time waiting in the showroom, had not met his guidelines and expectations regarding health safety during Covid-19 pandemic. A meeting with the staff has already been conducted to emphasize and remind everyone of the behaviors expected. I was also told that chairs have been placed outside for customers who need or wish to further social distance.
Regarding my questions concerning the Class Action Settlement:. requires a lengthy explanation, which I was provided. In short, my car has already had the adjustment needed and as a result, Hyundai is providing a lifelong warranty on the engine...WOW!!

My worries and questions have been kindly and promptly responded to by management and I am again a "Happy Customer"
Recommended
Employees worked with
avatar
KELLY LARA
SM
gravatar
Sheridan M.
Phoenix, AZ
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
verified customerVerified Customer
Category: Service
Management reaches out
I was surprised and pleased that the Service Manager at Earnhardt Hyundai immediately contacted me regarding the issue and concerns I had following a recent oil change visit.
He thoughtfully apologized that the staff, during my time waiting in the showroom, had not met his guidelines and expectations regarding health safety during Covid-19 pandemic. A meeting with the staff has already been conducted to emphasize and remind everyone of the behaviors expected. I was also told that chairs have been placed outside for customers who need or wish to further social distance.
Regarding my questions concerning the Class Action Settlement:. requires a lengthy explanation, which I was provided. In short, my car has already had the adjustment needed and as a result, Hyundai is providing a lifelong warranty on the engine...WOW!!

My worries and questions have been kindly and promptly responded to by management and I am again a "Happy Customer"
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/27/2020
Service Type: Maintenance
Category: Service
Showroom and service area looked like a "super spreader" event
Have always been very pleased with this dealership from the purchase to the service of my car. However, my most recent visit for an oil change became an anxiety provoking experience. Many employees with masks around chin and even a salesman sitting at his desk VAPING...yikes.
Upon arrival, I told service advisor that I needed to speak with the Service Director regarding an issue...no one ever got back to me. I still don't understand what's up with the proposed Class Action Settlement.
Can't recommend at this time, but wish I could.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/27/2020 03:32 PM

Sheridan, we are disappointed that this visit caused any anxiety.

Since the beginning of Covid we have stressed safety measures in all of our stores.  Masks required, social distancing, frequent cleaning and sanitizing of all of our areas, public and private.  We have had frequent meetings covering our expectations and the behaviors you describe certainly don't match what we've made clear we expect from our team.

I would like to talk more with you and I know you have questions regarding the Class Action Settlement on your Sonata.  I hope to get a chance to answer all of those questions and to apologize that this visit was not up to the standards you've come to expect from us and that we've intended to deliver for you when you visit.

Please accept our heartfeul apologies and know that we will take actions as a direct result of your comments and concerns.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/30/2020 02:20 PM

Sheri,

Thank you again for our conversation today.  It means a lot to us that you took the time to sahre your concerns and allow us the chance to address them.

We are very happy to be your dealer, and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
BL
gravatar
Barry L.
Fountain Hills, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional professional professional
Professional professional professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2020 09:01 AM

Thank you so much for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
good stuff
above the call of duty with maintenance.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2020 08:58 AM

Thank you so much for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Phoenix, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service manager was very efficient. It was nice to also get a car wash.
I would most likely use another company for service because of lower cost. Considering all other circumstances, your service department is exceptional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/29/2020 07:12 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
SS
gravatar
Shaun S.
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Kelly Lara
She does a great job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2020 01:30 PM

Thank you for the great review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
GS
gravatar
Gregory S.
Scottsdale, AZ
2020 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
need better help
how is it you keep a car for two days and you can not fix the problem
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/19/2020 02:07 PM

Gregory we're sorry to hear your concerns were not fixed.

Noises that happen over 75mph are difficult for us to pin down, we did commit quite a bit of time and more than 35 miles of test driving trying to pin down your noise and we're sorry to hear that the molding we replaced on your driver's rear window did not turn out to be the ultimate cause. 

I'd like to find time that you and our shop foreman could go for a drive together so you can demonstrate your noise for him.  We did think we had the solution and it would never be our intention to return your car to you unfixed.

Please call me to coordinate we'll get to the bottom of this.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
NK
gravatar
Norma K.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kelly in the Service Department!!!!!!!!!
Kelly, Follows Through on my cars Service 100% every time!!!!!!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2020 01:21 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
El Paso, TX
2021 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Kelly Lara was great and friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/05/2020 04:45 PM

Thank you for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Cave Creek, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service.
Always excellent service and honesty.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/15/2020 10:53 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Scottsdale, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service during difficult times
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2020 02:13 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
SH
gravatar
Steven H.
Phoenix, AZ
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Helpful
I came in without an appointment and they helped me right away and fixed my car perfectly. Everyone was extremely polite and helpful. Thanks again.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/15/2020 10:48 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Verified Customer
Cave Creek, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales lacks honesty
Sales hides facts and lacks honesty. Great sales and service just watch those sales managers and the sneaky finance guys.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/15/2020 10:54 AM

We are all one team here, sales, service and parts.

We would love to know more and we certainly would want to address any outstanding concerns you have from your sales experience.  Please contact me directly, I would be happy to look into a resolution for you.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
SF
gravatar
Sandra F.
Chandler, AZ
2019 Hyundai Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai EV
I relocated to AZ last year. I was somewhat concerned about finding reliable maintenance services for my electric vehicle. Earnhardt Hyundai has exceeded my expectations and their EV technician is very knowledgeable. Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/07/2020 09:31 AM

Thank you Sandra for the wonderful review and recommendation for Grant Musser your EV technician.

We are happy to be your EV Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.