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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

Verified Customer
Scottsdale, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt Service and Courtesy
Hyundai Service makes it feel like family.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2020 07:48 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
AS
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Alison S.
Scottsdale, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They treated my daughter perfectly
We purchased a 2020 Kona for our daughter last October and this was her first service experience, from the moment we arrived everyone treated her with the utmost respect and never once talked down to her, they took the time to explain to her exactly what service was required.
I was very impressed and my daughter came away with memories of a truly lovely experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2020 10:52 AM

Thank you Alison for the wonderful review and recommendation.

We are happy to deliver on our promise to serve all of our customers with the utmost respect.  We're here for you, and if you or your daughter ever have any questions, please ask.  All of us started off somewhere, but we're here to make the journey as smooth as possible, we are happy to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Great service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/09/2020 04:11 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
ES
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Emily S.
Glendale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceeded expectations.
My service rep Kelly was so friendly and reassuring. Very helpful and had me in and out in 10 minutes. I was on the highway when my check engine light came on. I pulled off and went right to the dealer 30 minutes before the service department closed. I was greeted right away and immediately given a loaner car. I was back on the road in no time like nothing had happened. I was so happy!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:58 AM

Thank you for the wonderful review and we're glad Kelly was here to save the day.

We are glad we could help and we'll be here for you whenever you need us thank you choosing us.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DW
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Donald W.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service ?
We were greeted and taken care of right away.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:53 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Cave Creek, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfect service
I’ve shared how much I love my Tucson and one of my friends purchased after driving my car! And even better is the wonderful timely service provided to maintain my car, professional, attentive, and always courteous!
This dealership is the best!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2020 11:20 AM

Wow - thank you for being a Hyundai Brand Ambassador.

We are very thankful for your patronage and we look forward being here for you for all the years, miles, and Tucsons to come.

Thank you, thank you, thank you!

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
PW
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Peggy W.
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
As always
Polite, friendly, accomodating, hospitable, professional, and efficient. Could not ask for more!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2020 09:21 AM

Thank you Peggy for the wonderful review.

We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
PK
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Padmakar K.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealer
I am amazed how consistent Hyundai dealer is with their Sales & Service Staff.
I like the brand so much that I am planning to purchase G70 within the next year.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:44 PM

Oh Paddy, thank you.

I know you're going to love the G70 as much as you've enjoyed your Sonata and we're going to be here for you whatever you're in.  It is always great to see you and we are very happy to be your dealer.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Kelly was great with my service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 02:42 PM

Thank you for the wonderful review and recommendation for Kelly Lara your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2011 Hyundai Equus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
a poor experience
see notes
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/16/2020 03:21 PM

We are sorry to hear you had a poor experience with your Equus.

Of course we would like to learn how we could serve you better, please feel free to contact me directly.  Most of our Equus customers have continued to enjoy our service for years, we would certainly appreciate the opportunity to make this visit up to you.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/23/2020 07:53 AM

Thank you for our converstation and for helping us understand where we fell off track.

We're glad your Equus is back to being the car you purchased and we look forward to being here for you whenever you need us.  It has been our pleasure to be your dealership and we look forward to seeing you next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RP
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Richard P.
Cave Creek, AZ
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
verified customerVerified Customer
Category: Service
Earnhardt made my issue go away
a call from the service manager directly resolved my issue
that was above and beyond my expectations
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/15/2020
Service Type: Maintenance
Category: Service
poor communication
took too long and no communication
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2020 12:08 PM

Richard, obviously we are sorry you feel this way about your recent service.

We are sorry that less than a month into your ownership you had to come to service to purchase a new keyfob and have it programmed.  Too soon.

Perhaps our agent was not clear when he scheduled your appointment, but we would expect this operation to take between 45 minutes and an hour depending on shop load. 

Your advisor Kelly did a great job getting your vehicle dispatched to a qualified technician in a very timely manner and had you back on the road within what we would certainly consider acceptable time.

This was a fairly straightforward operation but if you need additional explanation of the effects of our work programming the key fob we would be happy to answer any additional questions you have.  We are sorry we did not communicate better, but your new keyfob will function exactly as your other keyfob did.  Now the lost keyfob if it is found will NOT function, but if you do find it bring all 3 and we'll program them all for you - ask for me directly, I'd be happy to help.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2020 01:51 PM

Dick,

Thanks for our conversation and for helping me better understand exactly where the breakdowns on our side happened.  Our team:  Luke, Nazy, Kelly and I are all looking forward to making this up to you on your next visit.

No more lost keyfobs, let's aim for a simple oil change next visit and we promise to make that one perfect.

Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SL
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Sherrie L.
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service friendly people
Wish to acknowledge Kelly Lara customer service check in person. She gave me great service with a big smile and listened to me.
She is not only helpful but acknowledges you when you walk in the door makes you feel like she really cares. I have already recommended this business to a friend seem happy with her vehicle. I also get to visit with my sales person Jonathan Gorton and enjoy the good coffee and snacks.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2020 09:40 AM

Thank you Sherrie for the absolutely wonderful review and recommendation for both Kelly and Jonathan.

It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years and miles to come.  Thank you for choosing us!

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RH
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Roberta H.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Came in had oil changed in a very friendly staff and great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/14/2020 01:54 PM

Thank you Roberta for the wonderful review and recommendation for Kelly Lara your advisor.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great personal service
appointment was not on the schedule. was treated as though as though it was
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/08/2020 02:16 PM

Thank you for the great review.

First day back after a holiday things can get confusing, some of us still are writing 2019 - we'll get through it though, thanks for bearing with us.  We are very happy to be your Hyundai dealer and we look forward to seeing you again next time.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
OS
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Olga S.
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service department
Never a long wait and if you do wait it is always relaxing since they have fresh Starbucks coffee with bagels, sweets etc.
Service is excellent and I have never had a problem in the 5 years I have been going there.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/07/2020 08:30 AM

Thank you Olga for the wonderful review and recommendation.

It has been our absolute pleasure to be your dealership the many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MM
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Michelle M.
Phoenix, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Kelly
Kelly was fantastic!
Met my needs during the work week and was delightful to work with
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/18/2019 11:04 AM

Thank you for the fantastic review and recommendation for Kelly Lara your service advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
TD
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Thomas D.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service review
Very professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/16/2019 03:32 PM

Thank you for the 5-star review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DG
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Deryl G.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/16/2019 03:31 PM

Thank you for Deryl the great review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to seeing you again next visit - Go Bills!

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service. Friendly customer staff, clean facilities, repairs completed on time
My car has been serviced at Earnhardt Hyundai dealership right from the very first oil change after new car purchase. Plan to come here for service till the car is sold in not too distant future.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/16/2019 03:30 PM

Thank you for the excellent review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
JW
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Jayne W.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great, Fast Service
This was my first time at Earnhardt getting my new Tucson serviced. Kelly, my service advisor, was awesome, and the wait for a first time service was quick. I will definitely be bringing my Tucson back to Earnhardt for future service and repairs!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2019 04:05 PM

Thank you for the wonderful review and recommendation for Kelly Lara your advisor.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
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