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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

NG
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Nancy G.
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service department anywhere
Takjng my car in for service is a pleasure when working with people who know what customer service is about.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:09 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DE
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Diane E.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Kelly Lara was the service advisor on my last visit and she was so helpful. She took the time to really listen to my concerns and explained different options. It was a very good service appointment
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MM
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Mike M.
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Tucson Service
I highly recommend this dealership. The Customer Service Representative's are courteous and professional. My SUV was returned in a timely manner as promised.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
AT
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Anthony T.
Cave Creek, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Courteous, timely,
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:44 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
JF
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Jessica F.
Peoria, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Appointment
I was able to make an appointment on short notice and was graciously accommodated. The wait time I was quoted was spot on. I was especially appreciative of being advised of a very new recall that wasn’t able to be serviced that day but could be taken care of at my next service date.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:44 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SS
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Shaun S.
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
X
X
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:43 AM

Thank you for the great review.

X

X

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RC
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Robert C.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service appointment
Was taken care of promptly.
Service performed quickly and efficiently.
No unneeded pressure to add something to the bill.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MR
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Michael R.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service ???
Very Professional and Courteous. They do the job right the first time. 5 Stars ⭐️
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LJ
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Laura J.
Cave Creek, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, efficient.
The dealership was staffed by professional and friendly people who took care of the scheduled work, right on time, and with a caring attitude. The environment was comfortable, and easy place to hang out for an hour while the service was performed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:31 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
TC
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Tim C.
Tempe, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service
This is the best service department I’ve ever been to. Fast, friendly and the service is top notch and the shuttle could not be more accommodating! Tim C
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:36 AM

Thank you for the AWESOME review!

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
JS
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Jay S.
Scottsdale, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
pepole
excelant
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:34 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DW
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David W.
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Old change
Fast and good. Also less than discount shops cost. Why go -anyplace else?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:28 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
SS
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Sharon S.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
Also been treated very well. Everyone is very professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:26 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
WG
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Wallace G.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service and maintenance work
great service and maintenance work
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:24 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
ML
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Michael L.
Cave Creek, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic service!!
The entire staff is extremely sincere. They can’t do enough to make sure your service visit an absolute pleasure. On top of that they always wash your car for Free after they service your vehicle!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:13 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MH
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Mark H.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and friendly
Great people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:25 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
FM
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Fredrick M.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept Scheduling
After calling and leaving voicemails for Two days and not having anyone call me back . I deceided to drive over the the dealership and find out why no one would return my calls .( Really blows my mind that i cant get anyone to take my money)
Talked to the service director Mike and expressed my displeasue with his service dept scheduling . or , lack of ........

This is the 3rd time I have had this problem . The only raeson I continue to come back is, The techs really do a good job and i know the work will be done according to factory specs
POOR CUSTOMER RELATIONS IN THE SERVICE DEPARTMENT
They could learn somthing from a Graet Sales department
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:13 PM

Mea Culpa.

We are struggling sometimes with our growth, and we continue to improve.  We are optimistic you will find it all better going forward and you are always welcome to reach out to Kelly or myself when it is time for service next.

Thank you for choosing us and we look forward to doing better by you next time.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
service excellence
My experience since 2018 with both the service advisors and the actual service at the North Scottsdale location has been exceptional.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2022 11:57 AM

Thank you for the positive review and we're sorry this was not the 5-star experience we want you to have at our store.

Details for the Engine Monitoring Logic Campaign canbe provided, please reach out to either Kelly Lara your advisor or myself and we'll be happy to provide you additional documentation on this and any other of your repair orders so you can better notes on what was done and when on your vehicle.  

We can and should provide thorough explanations for you anytime your vehicle is here for service, our team will tailor the descriptions to match your request.  Although many of our owners are not interested in the details, we are always happy to provide them when asked.

Please, in the future, leave no questions unasked, we're here to serve and we want all of your interactions with us to be exceptional.  I'm certain Kelly will be happy to answer any outstanding questions you have about this visit.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
9
Category: Service
Service Dept Appointment
I scheduled my car for a routine service appointment. Everything ran smooth and was done to expectation. Shuttle service to and from my home was prompt and most appreciated.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2022
Service Type: Repair
8
Category: Service
Service Dept review
I scheduled my car for a routine service appointment. The lead time was about 3-4 weeks out. Everything ran smooth and was done to expectation. Shuttle service to and from my home was prompt and most appreciated.
MARK R., General Manager from Earnhardt Hyundai North Scottsdale responded on 02/04/2022 07:10 AM

Hi Patricia,
I am sorry to hear that we did not provide you with a "5 Star" sales experience. I will reach out to you shortly to address any concerns that you may have.
Thank you,

Mark Rushford
General Manager
mark.rushford@earnhardt.com
480-922-5200
MARK R., General Manager from Earnhardt Hyundai North Scottsdale responded on 02/04/2022 07:12 AM

Hi Patricia,
I am sorry to hear that we did not provide you with a "5 Star" sales experoence.
I will reach out to you shortly to address any concerns that you may have.
Thank you,

Mark Rushford
General Manager
mark.rushford@earnhardt.com
480-922-5200
Employees worked with
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KELLY LARA
BA
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Brittany A.
Phoenix, AZ
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
verified customerVerified Customer
6
Category: Service
Great Customer Service, Terrible Timing
My accelerator bogged down on the freeway and I had to pull over for an emergency tow. Hyundai Roadside Assistance and Kelly at the dealership we’re very helpful with getting my car checked in, the process was smooth and seamless.

The problem arises with the amount of time it took to do a simple system update. I was told my car would be priority since it was an emergency situation and that it would only take 2-3 days. While Kelly was very responsive, I was the one who had to reach out to her every day to get an update. I would’ve appreciated some initiative on her part to make sure I was in the loop at all times. She did message me on her day off, so I will give her grace there.

This entire process of a simple system update took 6 days and I was without a car the entire time. A rental car or ride share assistance was NOT offered to me AND I had to pay for my Lyft ride to pick up my car. It is absolutely unacceptable for a warranty issue that was not my problem and potentially dangerous for me on the freeway. It's difficult to be totally upset however, because I was very warmly received when I arrived at the dealership. Later, when I voiced my complaints, Kelly and Michael were able to get me a reimbursement for the Lyft charge and accepted that the lack of initiative to make my warranty issue a priority would improve going forward.

Overall great customer service but terrible timing for a simple warranty issue that was not my fault.
Employees worked with
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KELLY LARA
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