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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / KELLY LARA
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KELLY LARA

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(155 reviews)
73

Reviews of KELLY LARA

Verified Customer
Phoenix, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Service was done quickly, with short wait time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2019 01:00 PM

Thank you for the 5-star review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MB
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Marion B.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on car, done fast and efficient.
Had new service advisor Kelly Lara and she was very nice and explained everything to me. Appreciated her very much.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:37 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
HC
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Howard C.
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
3000 mile check-up
personal service given.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:36 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
BK
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Barry K.
Cave Creek, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Barry k
The people that work here make it a great experience
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:36 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
LA
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Lora A.
Scottsdale, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
you always know what my car need.
I now very little about cars and when to bring them in ..so my car tell me when it wants to come and see. ..
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/26/2019 08:22 AM

Thank you Lora for the 5-star review.

We hope you've enjoyed your Elantra GT and if you ever have any questions, Kelly your advisor has been with Hyundai for a very long time, she can answer any questions you may have.

Thank you for choosing us and we look forward to seeing you again when you car tells you it wants to come see us :)

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
TR
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Tami R.
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ms Tami Rubenstein
The wait time was less then stated. I was treated well and made to feel important and valued
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:46 PM

Thank you Ms. Tami for the great revew.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MG
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Michael G.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly personnel and they treat me as a good customer.
Great and friendly place to do business with. The sales people treat you like a dear friend and the service people are quick to schedule and prompt in checking you in.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:45 PM

Thank you for the great revew.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
Verified Customer
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service, too pricey!
The customer service was great! But, I never paid that much for an oil change when I had a Toyota. I had a Toyota for 15 years and decided to change. I love the car, but that was like $175.00 more than I think I should pay. Maybe the dealership or Hyundai?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:40 PM

Thank you for the 5-star review and so we did not do a good job explaining the work we did and the charges.  Our local valley T dealers call this a BLUE service you're likely familiar with and our price for this same service was less than the closest T dealers to us.

Ask us next time if you have questions, we are happy to be your dealer and we promise our prices are very fair and competive with your previous experiences elsewhere.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
KM
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Kenneth M.
Fountain Hills, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely
Excellent service with knowledgeable people and timely because my battery was almost gone.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:12 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
KG
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Karlene G.
Phoenix, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best customer service and a great vehicle and answering the simplest questions I may have
Great customer service and knowing my car will be maintained by a company who knows their vehicles and will tell you the truth, especially us women.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:11 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
NG
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Nancy G.
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service department anywhere
Takjng my car in for service is a pleasure when working with people who know what customer service is about.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:09 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
DE
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Diane E.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Kelly Lara was the service advisor on my last visit and she was so helpful. She took the time to really listen to my concerns and explained different options. It was a very good service appointment
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MM
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Mike M.
Phoenix, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Tucson Service
I highly recommend this dealership. The Customer Service Representative's are courteous and professional. My SUV was returned in a timely manner as promised.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
AT
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Anthony T.
Cave Creek, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Courteous, timely,
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:44 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
JF
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Jessica F.
Peoria, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Appointment
I was able to make an appointment on short notice and was graciously accommodated. The wait time I was quoted was spot on. I was especially appreciative of being advised of a very new recall that wasn’t able to be serviced that day but could be taken care of at my next service date.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:44 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
SS
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Shaun S.
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
X
X
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:43 AM

Thank you for the great review.

X

X

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
RC
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Robert C.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service appointment
Was taken care of promptly.
Service performed quickly and efficiently.
No unneeded pressure to add something to the bill.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
MR
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Michael R.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service ???
Very Professional and Courteous. They do the job right the first time. 5 Stars ⭐️
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
LJ
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Laura J.
Cave Creek, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, efficient.
The dealership was staffed by professional and friendly people who took care of the scheduled work, right on time, and with a caring attitude. The environment was comfortable, and easy place to hang out for an hour while the service was performed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:31 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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KELLY LARA
TC
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Tim C.
Tempe, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service
This is the best service department I’ve ever been to. Fast, friendly and the service is top notch and the shuttle could not be more accommodating! Tim C
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:36 AM

Thank you for the AWESOME review!

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
KELLY LARA
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