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KRISTINA M MIRANDA

Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

AW
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Austin W.
Peoria, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Horrible service very unhappy
Very unhappy went for a simple oil change and take the car home now it’s leaking and smoking and can’t be driven. Sent a worker to my house who they said did my oil change and he wasn’t even the one who did it. Very unorganized and with that i am out of work because my vehicle is no longer drivable
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/05/2021 09:14 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with

RH
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Robert H.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Dual Clutch Transmission Issue
Kristina Miranda was superb....couldn't ask for a better employee.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/13/2021 08:12 AM

Hi Robert
Thank you so much for completing this survey. We appreciate you taking the time to share the experience you had with Kristina and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

TD
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Thomas D.
Buckeye, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customer Verified Customer
Category: Service
Immediate call
I was called immediately and she apologized and felt horrible for what happened and did what she could to rectify the situation
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2021
Service Type: Repair
Category: Service
Terrible service department
They fixed my tires but allowed me to drive off the lot with a horrible alignment that they didn’t tell me needed to be completed. It was bad enough that my traction control would turn on and force my tail end of my car to swerve
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/23/2021 11:10 AM

 Hi Thomas
Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with

Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
Rescore
Close to home
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/24/2021
Service Type: Repair
Category: Service
Surprise dealer, not sure how car works
Not sure it’s worth it... but will remember when I buy another car
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 05/24/2021 04:00 PM

 

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with

Verified Customer
Goodyear, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eh
Wouldn’t recommend nor go back. Service techs don’t seem to pay attention to detail, and prices were never explained thoroughly.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 02/02/2021 02:35 PM


Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator
Employees worked with

Verified Customer
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good price good service friendly customer service
I had to do my timing belt service, And they did a 21 point inspection. This help me detect any new service issues with my car. They did a good job on my car.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/06/2021 02:09 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best servicve! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the oppoortunity to earn a 5 star rating.

Employees worked with

AS
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Albert S.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Christina in service did a great job very informative and . I got in early for my appointment and the maintenance was done quickly and they took great care of the issues
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/05/2021 08:57 AM

Hi Albert
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am gald to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

AH
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Anthoni H.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service!
They will take care of you and your car.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/05/2021 08:29 AM

Hi Anthoni
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with  us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Verified Customer
Peoria, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customer Verified Customer
Category: Service
Its a known top car dealership
The service department did a good job on my air conditioning unite, all where polite and kept me informed of the matter. As far as getting my extended warranty book or paper work to explain what I paid extra for, I have yet to get any proof. I’ve asked for more than once.
Christina and her service department did an excellent job for me, thanks
Recommended
Employees worked with

Verified Customer
Peoria, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customer Verified Customer
Category: Service
Its a known top car dealership
The service department did a good job on my air conditioning unite, all where polite and kept me informed of the matter. As far as getting my extended warranty book or paper work to explain what I paid extra for, I have yet to get any proof. I’ve asked for more than once.
Christina and her service department did an excellent job for me, thanks
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2021
Service Type: Repair
Category: Service
4.5
Everyone was helpful with explaining the work and getting me to and from the Dealership.. the young man that took me home was very polite, he had manners ( which now a days is almost unheard of ) His parents have raised him right and he is quite an asset to the dealership,!
Recommended
KRISTINA M. from Ken Garff Hyundai Surprise responded on 08/03/2021 06:56 AM

THANK YOU, FOR YOUR SURVEY.

Employees worked with

TC
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Thomas C.
Glendale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome
Great survive in a timely matter
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/03/2021 08:25 AM

Hi Thomas
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

SR
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Sheralynn R.
Wittmann, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
They work very hard at making their customers happy!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/27/2021 03:01 PM

Hi Sheralynn
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Verified Customer
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast and friendly
Great place I bought 2 suvs there
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/27/2021 08:21 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for opportunity to earn a 5 star rating.

Employees worked with

CT
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Charles T.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great and fast service
Great service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/26/2021 09:06 AM

Hi Charles
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

DM
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David M.
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Friendly staff and great service thank you Rodeo Hyundai
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/26/2021 08:49 AM

Hi David
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Verified Customer
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
Took my vehicle to be serviced here and I am so happy i did. The waiting area offers plenty of seating, a tv for entertainment, free snacks and drinks, and even a small childrens area for them to color. As a mom of 3 this made my experience so much better. Not to mention my vehicle was serviced pretty fast compared to other places. I will definetly be returning.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/26/2021 08:44 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service!  I am glad to see that reflected on your last visit. We value your feedback as well as your business.. We look forward to seeing you again and for the opportuniity to earn a 5 star rating.

Employees worked with

JW
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Janet W.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Department
Fast dependable and reliable service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/23/2021 01:02 PM

Hi Janet
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best servivce! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

SS
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Samantha S.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome service
Awesome service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/21/2021 09:37 AM

Hi  Samantha

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers always get the very best service. I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

TR
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Troy R.
Peoria, AZ
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Just another meaningless review
When you ask for a review on everything it takes away from the processs
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/21/2021 09:36 AM

Hi Troy

 Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers always get the very best service. I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

RS
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Roger S.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service Department
Dropping of the SUV, having it serviced and ready on time was perfect.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/21/2021 09:11 AM

Hi Roger
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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