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SureCritic / Hyundai Dealer / Oxmoor Hyundai / LACEY BOBOWSKI
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LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 reviews)
81

Reviews of LACEY BOBOWSKI

Verified Customer
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Overall good service experience as usual
Oxmoor Hyundai has consistently provided good quality service each time. I will continue to choose them for future service based my previous experiences.
Gabrielle R. from Oxmoor Hyundai responded on 02/11/2022 05:18 AM

Thank you so much for the positive review and five-star rating!  We really appreciate the opportunity to service your vehicle needs.

Best Regards,

Gabrielle

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Mount Washington, KY
2020 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Greasy hand prints
I've taken car here a couple times. Once for an oil change and another for warranty work. Both times I had greasy hand prints on or in my car upon return. The last time I was there was for warranty work. This time they left the cover that says turbo off my engine laying in the passenger floorboard.
Gabrielle R. from Oxmoor Hyundai responded on 02/10/2022 07:30 AM

Brian,

I apologize for this experience as it clearly falls short of our expectations.  One of our management team will be reaching out to you.  If you have further details you would like to share, please email me at grobertson@oxmoorautogroup.com.

Best Regards,

Gabrielle Robertson
grobertson@oxmoorautogroup.com

Gabrielle R. from Oxmoor Hyundai responded on 02/10/2022 07:32 AM

I apologize for this experience as it falls short of our expcectations.  If you would like to provide me with more details and/or would like to be contacted by our management team, please email me at grobertson@oxmoorautogroup.com.

Best Regards,

Gabrielle Robertson
grobertson@oxmoorauatogroup.com

Employees worked with
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LACEY BOBOWSKI
DP
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Donald P.
Louisville, KY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
Always receive status reports during the repair process along with excellent customer service.
Gabrielle R. from Oxmoor Hyundai responded on 02/04/2022 04:05 AM

Hi Donald,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
MS
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Matt S.
Louisville, KY
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Fixed starter problem/ very pleased
I had an intermittent starter problem. Oxmoor Hyundai replaced the starter and I am very pleased with the out come and how professional the maintenance staff is.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2022
Service Type: Repair
5
Category: Service
Couldn’t get appointment for 6 weeks.
My car was under warranty and was stalling while in traffic and then was difficult to restart. The service is always good at this facility but not getting an appointment for 6 weeks was not acceptable.
Gabrielle R. from Oxmoor Hyundai responded on 02/03/2022 06:52 AM

Matt, 
We apologize that it took so long for you to get an appointment for your vehicle. We are aware of the longer wait times are are trying our best to get our clients in as fast as possible. Again we apologize for the extended wait times and we appreciate your patience and understanding. 

Employees worked with
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LACEY BOBOWSKI
NB
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Nancy B.
Louisville, KY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service Dept
Excellent customer service from the service staff, especially Lacey! She is always helpful and understanding. It is imperative to deliver quality service and Lacey has done that for me with each interaction we have had with my car’s service! I feel like I can trust her with the recommendations that the service dept says that I need which is of utmost importance, especially in the car dept.
Gabrielle R. from Oxmoor Hyundai responded on 02/01/2022 05:21 AM

Hi Nancy,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall service
Very satisfied with overall service. Took a while to get an appointment.
Gabrielle R. from Oxmoor Hyundai responded on 01/27/2022 05:43 AM

Hi Keith,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
KD
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Kamala D.
Frankfort, KY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Review
Excellent service
Gabrielle R. from Oxmoor Hyundai responded on 01/25/2022 05:06 AM

Hi Kamala, 
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Goshen, KY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service Department
I have had my Santa Fe since 2017 and during that time I have had it in for regular maintenance and service. In every instance the service staff has been polite, communicative and efficient. I feel comfortable with what they tell me and have a level of trust in their service staff that I haven’t found with other service departments.
Gabrielle R. from Oxmoor Hyundai responded on 01/24/2022 10:45 AM

Hi Richard, 
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Oil change/ recall
I went into Oxmoor Hyundai for a recall and oil change.
Everything went great but was disappointed that I didn't get a reminder sticker from next oil change.
I received a personal phone call from Lacey, which she offered to mail me a sticker.
I really appreciate the great customer service!
Thank you Lacey!
Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Oil change/ recall
I went into Oxmoor Hyundai for a recall and oil change.
Everything went great but was disappointed that I didn't get a reminder sticker from next oil change.
I received a personal phone call from Lacey, which she offered to mail me a sticker.
I really appreciate the great customer service!
Thank you Lacey!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2022
Service Type: Repair
8
Category: Service
Oil change/recall
Everything seemed to be handled well.
Service staff is not on same level as other dealerships, that I have purchased at
Gabrielle R. from Oxmoor Hyundai responded on 01/24/2022 05:42 AM

Hi, 
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
MG
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Marbeth G.
Louisville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I was most pleased with my service at Oxmoor Hyundai
Lacey greeted me with a smile. She answered my questions and kept me informed. I appreciate her knowledge. My thanks to her and the technicians.
Marbeth Gibson
Gabrielle R. from Oxmoor Hyundai responded on 01/19/2022 07:42 AM

Hi Marbeth, 
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oxmoor Hyundai Service
Lacey is the best service tech. She goes the extra mile to insure that you are taken care of properly.
Gabrielle R. from Oxmoor Hyundai responded on 01/19/2022 07:33 AM

Hi, 
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
La Grange, KY
2022 Hyundai Veloster N
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Long time to get in after calling to schedule
Had to wait 6 weeks after calling to get in. Otherwise it was all good.
Gabrielle R. from Oxmoor Hyundai responded on 01/12/2022 05:55 AM

Hello Jacob, 
   We thank you for taking the time to share your experience with us here at Oxmoor Hyundai. We apologize that is took so long to schedule your Service appointment. We are working our hardest to get our customers in as soon as possible. Thank you for your understanding and we look forward to seeing you again. 

Employees worked with
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LACEY BOBOWSKI
BR
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Blake R.
Louisville, KY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
AWESOME
My service advisor was amazing. She kept me informed of what was going on the whole time. Turnaround time was about 3 months but we’ll worth it. Thanks to my service advisor and the staff at Oxmoor Hyundai.
Gabrielle R. from Oxmoor Hyundai responded on 01/04/2022 06:02 AM

Hi Blake,
  Thank you for taking the time to share your experience with your service advisor and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

 

Employees worked with
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LACEY BOBOWSKI
DP
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Dennis P.
Brandenburg, KY
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service department
Excellent service and very friendly!
Gabrielle R. from Oxmoor Hyundai responded on 12/27/2021 12:05 PM

Hi Dennis, 
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service Department Excellent
Service adviser provided comprehensive explanation of car's issues and what it would take to resolve. Parts had to be ordered and she helped secure a rental car for me. Will always take my Hyundai to this dealer. They are busy for a good reason!
Gabrielle R. from Oxmoor Hyundai responded on 12/15/2021 05:42 AM

Hi Daria, 
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We are so glad we could be of assistance to you with securing a rental vehicle. We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
JU
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James U.
Shepherdsville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service, consistently.
This place definitely sets the bar in customer experience. Despite having closer options, I always choose to bring my vehicle to Oxmoor. I know the service is top notch. The services performed on my vehicle are done correctly, with care. The services advisors are honest and very personable. 10/10
Gabrielle R. from Oxmoor Hyundai responded on 12/01/2021 06:48 AM

Hi James,
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
FG
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Frank G.
Fisherville, KY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service department!
Nice to be promptly checked in upon arrival and having all my questions answered. Work was done in the time frame promised and the checkout was handled promptly.
Gabrielle R. from Oxmoor Hyundai responded on 11/29/2021 05:56 AM

Hi Frank,
 Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
AA
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Anas A.
Prospect, KY
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
quick and great
quick and great
Gabrielle R. from Oxmoor Hyundai responded on 11/29/2021 05:55 AM

Hi Anas,
 Thank you for taking the time to share your experience with us. We appreciate your feedback. We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
CS
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Corey S.
Sellersburg, IN
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Lacey is great!
Gabrielle R. from Oxmoor Hyundai responded on 11/23/2021 05:41 AM

Hi Corey,
 Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
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