LM

LOGAN T MANKE

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(53 reviews)
84

Verified Customer
Neshkoro, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer service
I was very happy with the service except they couldn't give me the complimentary car wash.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/02/2021 11:15 AM

Hello! 

We are so happy to hear you had a great visit when you were recently in for service! And do apologize regarding the car wash, we have stopped doing them in-house due to staffing. We are offering coupons for a free car wash at Jet Stream to help alleviate any disappointment regarding the in-house washes and to help support a local business! If you do live out of town and request a wash, we would be more than happy to accommodate that for you! 

As always, thank you for choosing us and we look forward to seeing you and your Hyundai next time! 


Kind regards, 

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Employees worked with

JS
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Jonathan S.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service.
Friendly, efficient and informative service provides for a good customer experience.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/30/2021 05:36 AM

Hi, Jon!

It is always a pleasure to see you and your Hyundai! We are so grateful for your continued patronage throughout the years! Your experience here is of utmost importance to us and we are so happy to see you had a great visit! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! As always, thank you for your valued business and we look forward to seeing you and your 2013 Hyundai Elantra next time!


Kind regards, 
Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Employees worked with

Verified Customer
Slinger, WI
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2021
verified customer Verified Customer
6
Category: Service
Improved service
Service and communication was much better at second visit. I’m just disappointed I had to prompt this change. In the past, I was always confident coming to Hyundai of Fond du Lac.
I am also still very frustrated about the Hyundai thefts. Every day I hear more about this. I know this is out of your hands but am hoping that input from local dealerships will help initiate a recall. Thank you!
Employees worked with

Verified Customer
Slinger, WI
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2021
verified customer Verified Customer
6
Category: Service
Improved service
Service and communication was much better at second visit. I’m just disappointed I had to prompt this change. In the past, I was always confident coming to Hyundai of Fond du Lac.
I am also still very frustrated about the Hyundai thefts. Every day I hear more about this. I know this is out of your hands but am hoping that input from local dealerships will help initiate a recall. Thank you!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2021
Service Type: Maintenance
0
Category: Service
Poor Service
The team lacks professionalism and customer service skills. The communication was poor. The sales staff don’t care if they sell cars. We ended up buying our Hyundai at a different location because the staff in Fond du Lac were so difficult to work with.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/19/2021 10:39 AM

Hello,

We would like to extend our sincerest apologies regarding your recent visit to our service center and purchasing experiences on behalf of our Service and Sales teams. Please know your experience here is of utmost importance to us no matter who is the manager. We truly care about you and your Hyundai and keeping you and your family safely on the road. We are very sorry for the lack of thorough communication and any inconvenience or frustration this caused you or your son. 

We were very happy to get the parts in quickly for his repair and your vehicle back in yesterday and back safely on the road! We hope to continue showing you just how much we care in the future and appreciate the opportunity to make this right for you! 

Kind regards,

Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
(920) 322-6500 . niki@fdlhyundai.com
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SK
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Scott K.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Honest Dealer For Service
Honest. How may dealership service departments would tell you you don't need a rotation when you asked for one. An easy $20 for them for an unnecessary repair but their honesty saved the customer money. You just don't see that.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/16/2021 01:03 PM

Hi, Scott! 

Thank you for your kind words! They mean the world to all of us here at Van Horn Hyundai of Fond du Lac! We pride ourselves on honest recommendations your can trust and repairs you can count on! We can't thank you enough for your continued patronage! You really are a valued member of our Van Horn family! 

As always, thank you for choosing us and we look forward to keeping you and your 2019 Hyundai Sonata safely on the road for years to come! 


Kind regards,

Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
(920) 322-6500 . niki@fdlhyundai.com
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KK
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Kierstin K.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Appointment
Great Service as always!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/03/2021 01:10 PM

Hi, Kierstin! 

As always, it was a pleasure to see you and your Hyundai! We are so happy to hear you had another great visit when you were recently in for service! We can't thank you enough for your continued patronage and for always taking the time to return our surveys! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

Thank you for choosing us and we look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
(920) 322-6500 . niki@fdlhyundai.com
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CW
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Cynthia W.
West Bend, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service dept
My vehicle had a faulty front camera still under warranty. The service dept. Got me in and fixed the problem. They are always very nice and a pleasure to work with ?
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/02/2021 06:10 AM

Hi, Cynthia!

We were so happy to be able to help with your front camera concern! That is what we are here for!

Your experience here is of utmost importance to us and we are so happy to see you had a great visit! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! As always, thank you for your valued business and we look forward to seeing you and your 2020 Hyundai Tucson next time!


Kind regards,

Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
(920) 322-6500 . niki@fdlhyundai.com
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
extremely professional and courteous
Maintenance visit for my Accent initiated by Logan who set up the plan that was to be done in a timely manner and I was on my way home in a short time. I was very pleased.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/12/2021 06:51 AM

Hi, Jim! 

We are so happy to hear Logan organized and executed an efficient and service-oriented plan for you and your vehicle! As always, it was a pleasure to see you and your 2008 Hyundai Accent! We cannot thank you enough for taking the time to return our survey with a perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai Service! We are always here for you and your vehicle's service needs and look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

BS
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Barbra S.
Ripon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service, friendly and clean
I will return
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/07/2021 05:55 AM

Hi, Barb! 

We are so happy to hear you will be back! We truly try to create a wonderful service experience to ensure our guests will be back to service their vehicles with us for years to come! We can't thank you enough for taking the time to return our survey with a perfect 5 Star score! It is really appreciated by all of us here at Van Horn Hyundai Service! 

As always, we thank you for your valued business and look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Jackson, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and easy
Love being able to schedule online and even have needed parts be requested and ordered prior to appointment. Always prompt and keep to their time table. Site is also dog friendly which is greatly appreciated for someone training a young puppy.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/23/2021 11:45 AM

Hello! 

We are so happy to be able to offer convenient online scheduling and a dog-friendly service center for you and your pup! 

Hi, George!

Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had a great visit! We hope you are absolutely loving your Hyundai!

Please know we are always here for you and your vehicle needs, and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DJ
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David J.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are there for you.
I've had my vehicles serviced by Van Horn Hyundai since 2006 and never had any complaints.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/27/2021 09:21 AM

Hi, David! 

We are so grateful to have such amazing and loyal customers like you as part of our Van Horn Hyundai family! 15 years and going strong! We can't thank you enough for the wonderful review and your continued patronage throughout the years! It really means the world to all of us here! As you know, we are always here for you and your Hyundai and it is our pleasure to help keep you safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

GK
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Gloria K.
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The staff is very friendly, and caring. They do a great job on keeping you informed on your car. The waiting area is clean and comfortable, and everyone that walks through greets you.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/26/2021 11:25 AM

Hi, Gloria! 

It is always a complete pleasure to see you and your 2020 Hyundai Santa Fe for service! When you are here you are family! We are so happy to hear your recent visit was great! We truly strive for an exceptional experience every time you are here and are so happy to be able to offer a fantastic customer lounge while you wait! 

We can't thank you enough for taking the time to return our survey with a perfect 5 star score! It is really appreciated by all of us here at Van Horn Hyundai Service! As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CG
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Claudette G.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good service as usual. And the shuttle service really helps us make the service appointment fit into our schedule.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/05/2021 05:26 AM

Hi, Claudette & Jim! 

We are so happy to be able to offer awesome complimentary amenities like a shuttle service for our guests! We know first hand how important schedules are and appreciate how important yours and your time is! It is always a pleasure to see you and your 2019 Hyundai Elantra! We are so thankful for your continued patronage! It means so much to all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!

Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated! We really care about you and your Hyundai and keeping you both safely on the road for years to come! As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KF
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Kay F.
Fremont, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
verified customer Verified Customer
Category: Service
Excellent Service
The people are polite and pleasant, the appointment and service were timely and we were thanked for returning to them rather than find someplace closer to home.
Recommended
Employees worked with

KF
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Kay F.
Fremont, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
verified customer Verified Customer
Category: Service
Excellent Service
The people are polite and pleasant, the appointment and service were timely and we were thanked for returning to them rather than find someplace closer to home.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2021
Service Type: Maintenance
Category: Service
Oil changes for life
A nice feature of buying a car. Easy to schedule and so far timely and completed quickly.
One question was left unanswered, we found it on Google after returning home. Side mirror heaters work when the rear window defogger is on, there is no symbol in the mirror itself as our last Sonata had. The service department should have know this.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/04/2021 08:20 AM

Hi, Kay! 

Thank you so much for taking the time to speak with your service advisor, Logan, this morning regarding your review feedback and features on your 2021 Hyundai Sonata. We really appreciate it! Your experience here is of utmost importance to us and we want every visit here to be truly exceptional! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/04/2021 12:47 PM

Hi, Kay! 

We can't thank you enough for your kind words and for taking the time and finding the grace to re-score your survey! It truly means the world to all of us here at Van Horn Hyundai Service! 

We really value you, your feedback and want to provide you with the best experience possible every time you are here! 

Thanks again and have a wonderful day! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JB
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Janet B.
Beaver Dam, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service - Cost friendly - Pleasant atmosphere
I feel confident in knowing that my vehicle is in trusted hands and the service at Van Horn is of excellence. The end result is experiencing peace of mind and my vehicle being safe and ready for the road again.
Thank you!
Jan B
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/22/2021 11:44 AM

Hi, Janet! 

Your kind words mean the world to all of us here at Van Horn Hyundai Service! We are so thankful to have you as part of our Van Horn family and pride ourselves on the care we take of our guests and their vehicles! Your peace of mind and trust in our recommendations is of utmost importance to us! We truly strive for an exceptional experience that you can count on, every time you are here! 

As always, thank you for choosing us and we look forward to seeing you and your 2014 Hyundai Elantra next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
extremely professional and courteous
Here for a maintenance and troubleshooting appointment. Logan and Ben clearly explained my issues and work was done in a professional and timely manner. Went home very pleased.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/13/2021 11:30 AM

Hello, Jim! 

We are so happy to hear Ben and Logan took such great care of you and your vehicle when you were recently in for service with your 2008 Hyundai Accent! We truly care about you, your vehicle, and every experience here at Van Horn Hyundai of Fond du Lac!

Thank you for taking the time to return our survey with a perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! As always, we thank you for your valued business and look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Oakfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always clean and friendly
We have owned Hyundai since 2003 and have always had service at this dealership. It is always clean, friendly, and updates us on all issues coming up such as tires, windshield wiper replacements, air filters, etc. Very efficient and letting us know of upcoming maintenance.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/25/2021 09:04 AM

Hello! 

We cannot thank you enough for your continued patronage throughout the years! It means the world to all of us here at Van Horn Hyundai of Fond du Lac! We are truly in the business of providing an exceptional experience and keeping your Hyundai in tip-top shape for years to come! We would also like to extend our thanks for taking the time to return our survey with a perfect 5 Star score! 

As always, thank you for choosing us and we look forward to seeing you next time! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AK
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Adam K.
Sherwood, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Great visit
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/12/2021 08:27 AM

Hi, Adam! 

Thank you for taking the time to return our survey with a perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We truly care about your experience every time you are here and are so happy to see you had a great visit when you were recently in for service with your 2017 Hyundai Elantra! It is our pleasure to help you keep your vehicle in tip-top shape and safely on the road! 

We are so happy to hear you had a great visit! Wewant every part of your experience here to be simply exceptional!

As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality and caring service
Van Horn has always been helpful in all facets of the business. They are a good example of why people make a business successful or not successful
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/05/2021 08:12 AM

Hello! 

Thank you for the kind words and fantastic feedback! From sales to service, we are always here to help! We are so happy to see you had a 5 Star experience at your recent service visit to our service center with your Hyundai! We truly strive to make every visit here a great one! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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