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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
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Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

DG
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David G.
Nobleton, FL
2005 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2021
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Costly and timely.
You expect good service at the dealer and you also expect to pay out the nose. I got both. It took almost a week to get the parts, but the work was completed satisfactorily (so far). I just have to save up for the additional $4k in suggested repairs I was informed of.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/07/2021 05:25 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
PC
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Patricia C.
Zephyrhills, FL
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Larry is a great service rep. You couldn't ask any better
Larry is my service rep. They had to order a part. It was done in a timely manner. so if you want great service go to Hyundai and ask for Larry
PAIGE P. from Hyundai of Wesley Chapel responded on 08/31/2021 06:31 AM

Thank you so much for the 5 Star Review Patricia! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wesley Chapel Service Personnel
The Service Personnel were so very nice when I brought my car in last week. They explained what I needed to have done and had the car back to me the same day. It was a really positive experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 05:29 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SH
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Samantha H.
Zephyrhills, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Needed a new front camera sensor for my Santa Fe, and it was taken care of in a timely manner. Larry was my service advisor, and he took good care of me.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/18/2021 05:38 AM

Thank you so much for the 5 Star Review Samantha! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JM
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Jeanne M.
Zephyrhills, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Always a positive experience!
My Hyundai Kona is my third lease. I wouldn’t go any where else!
PAIGE P. from Hyundai of Wesley Chapel responded on 08/17/2021 05:48 AM

Thank you so much for the 5 Star Review Jeanne! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CV
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Casper V.
Brooksville, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service, clean, friendly , coffee
Good people , get it done very fast and best maintenance plans ever.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/03/2021 01:44 PM

Thank you so much for the 5 Star Review Casper! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JP
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Joshua P.
Temple Terrace, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Good
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/29/2021 05:17 AM

Thank you so much for the 5 Star Review Joshua! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DS
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Douglas S.
Land O Lakes, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service personnel
Very helpful and provide good information
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 06:44 AM

Thank you so much for the 5 Star Review Douglas! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Spring Hill, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great service, I was kept abreast of my service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 06:43 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CC
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Carlos C.
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding Service Dept.
My rating is based on service dept experiences only. Three previous new car purchase attempts in 8 months did not work out due to sales department refusing to negotiate pricing. This being our local dealer, we would have preferred to buy/service here. Feel bad for the salesmen who lost out on these sales prompting us to purchase elsewhere. However, we strongly recommend this service dept.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/24/2021 06:42 AM

Thank you so much for the 5 Star Review Carlos! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DG
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Donald G.
Zephyrhills, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Good doing business with you!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/24/2021 06:40 AM

Thank you so much for the 5 Star Review Donald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Parts replacement
New part put in wasn't completed dealership broke another part and then denied it Said they would replace the part they broke but never ordered it
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/23/2021 07:53 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
PQ
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Patrick Q.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Questionable ethics
Additional review of service. On a previous appointment, I was told I needed new front brakes. So before my long road trip in June, I called to make an appointment. I was told it would be two weeks. Didn’t work for me, so I went to tires plus. I still had more than 4mm left. So i went on my road trip with no problems. Now I am having tires plus do my brakes. Quit trying to up sell and more importantly, have integrity. I will buy more cars but not here if I don’t see improvement
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/20/2021 06:41 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RR
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Robert R.
San Antonio, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service and friendlines
very happy and feels concerned about the clients
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/17/2021 06:23 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SM
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Sherry M.
Zephyrhills, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
service repair
customer service was great Service fech Larry was great.on timely repairs.only thing hyaundi of wwesley chapel needs is a shuttle service other than that go hyaundi of wesley chapel
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2021 06:57 AM

Thank you so much for the 5 Star Review Sherry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
PW
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Patricia W.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service. I wish they would have washed my car though.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/13/2021 06:21 AM

Thank you so much for the 5 Star Review Patricia! I apologize that your car did not get washed at your service appointment. Please feel free to come back in next time you are in the area and we will be happy to take care of that for you.  We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Saint Petersburg, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, but quit harassing for feedback
Service was seamless and staff was pleasant. However, I do not appreciate being harassed to provide feedback. I received countless robo calls, emails and text messages. The last straw was that the company enlisted my service tech to call and ask for feedback. Truly, if this is what is to be expected every time I get service, I am going to take my business elsewhere.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/12/2021 12:48 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CR
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Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Service follow up from Service Manager
I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2021
Service Type: Repair
Category: Service
Customer service needs to be improved here.
My service rep left for the day without arrangements to have anyone cover my case. As a result, my wife and I sat in the waiting room for at least an hour longer than we should have. That's not right and is not indicative of the type of service I have received here in the past. Something needs to be corrected and in the interest of good customer service something should be done to make this right.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:27 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JE
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Jamilyn E.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great customer service and really went above and beyond for us.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/08/2021 11:05 AM

Thank you so much for the 5 Star Review Jamilyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RB
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Robert B.
Lutz, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly staff
Staff are helpful and keep you informed of progress
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/08/2021 10:54 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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